ANNA RIVERA, MSW, LCSW
Pooler,GA
Summary
Progressive, forward-thinking Clinical Social Worker with extensive experience in establishing ongoing mental health treatment. Works closely with clients to ensure the highest and most thorough quality of patient care. Highly effective and detail-oriented professional with a strong work ethic, adaptability and exceptional interpersonal skills. Offers a strong and a deep knowledge of mental health treatment protocols. Experienced working in diverse variety of high-volume and fast-paced facilities.
Overview
8
8
years of professional experience
Work History
Mental Health Counselor
GEORGIA SOUTHERN UNIVERSITY
Savannah, GA
11.2023 - Current
- Offered comprehensive mental health support to enrolled students, evaluating each individual's needs and delivering appropriate services.
- Complete intakes, develop case conceptualization, discuss treatment goals and/or arrange for appropriate follow up care
- Implemented evidence-based interventions based on best practices in the field of mental health counseling.
- Provided individual and group mental health counseling in alignment with evidence-based practice and clinical models.
- Facilitate outreach programs and workshops and collaborate closely with campus partners to support wellness
- Assisted in crisis intervention when needed to provide immediate support for clients in distress.
Clinical Specialist
PROTOCALL SERVICES
Remote
03.2022 - 11.2023
- Provided crisis intervention, suicide prevention support, and brief supportive counseling to callers who are experiencing an emotional crisis
- Assessed the caller and ensured the appropriate level of care is determined in accordance to call procedures and policies
- Utilized the referral database to provide referral assistance to callers who are seeking mental health and substance abuse services
- Accurately and efficiently documented the caller interactions.
Mentor
Protocall Services, Inc.
Portland, OR
11.2023 - 11.2024
- Monitored and evaluated mentees' progress, providing feedback and guidance to ensure success.
- Conducted regular one-on-one meetings with each mentee to discuss challenges, successes and goals.
- Facilitated group activities for mentors and mentees to build relationships and foster collaboration.
- Encouraged open dialogue between mentor and mentee pairs to promote trust, respect and understanding of different perspectives.
- Supported the growth of existing staff through coaching conversations focused on individual strengths.
Therapist
GEORGIA OUTREACH
Pooler, GA
11.2022 - 11.2023
- Performed bio-psychosocial evaluations, treatment planning, and psychotherapy services to adults
- Assessed and made behavioral health diagnoses as appropriate in accordance with DSM-IV-TR criteria
- Used evidence-based modalities including Motivational Interviewing and Cognitive Behavioral Therapy to empower and support the client in reaching their goals
- Utilized collaborative treatment efforts through consultation with an interdisciplinary team for treatment planning, implementing client care, and crisis intervention.
Medical Social Worker
KINDRED HOSPICE
Savannah, GA
10.2021 - 03.2021
- Assessed and reassessed social and emotional factors in order to help the patient and family to cope with problems of end-of-life care and to help them follow hospice team recommendations to maximize the patient's quality of life
- Counseled patients and families concerning financial concerns, life review, positive family relationships and quality of life, and caregiving issues
- Recognized and utilized community and family resources to assist in maintaining independence and quality of life
- Assisted with the development of the Plan of Care with the Interdisciplinary Team (IDT), patient and family to deal with personal, financial and environmental difficulties that may interfere with overall well-being.
Counselor
BESTSELF BEHAVORIAL HEALTH
Amherst, NY
09.2018 - 04.2021
- Established a therapeutic relationship and provided ongoing mental health and substance abuse treatment within the scope of my licensure ranging from ages 13 and up for 130 clients
- Performed bio-psychosocial evaluations, treatment planning, and psychotherapy services
- Utilized evidenced-based interventions/protocols to help maximize outcomes for the client and to promote empowerment for the individual
- Led group sessions for substance abuse and mental health disorders.
Student Intern
BESTSELF BEHAVORIAL HEALTH
Amherst, NY
09.2018 - 02.2019
- Counseled individuals regarding substance abuse and mental health
- Co-facilitated substance abuse/co-occurring groups
- Conducted client intake assessments and evaluations to determine the best treatment plan for individual situations
- Developed appropriate treatment plans and implemented collaborative utilizing a person-centered approach.
Treatment Assistant
HORIZON HEALTH SERVICES
Sanborn, NY
12.2016 - 01.2019
- Assisted with identifying resident behavioral concerns and appropriately reported them to the clinical team
- Completed rounds throughout the building to ensure resident safety
- Supervised urine analysis, breathalyzing, and searching of residents for contraband upon admission and reentry
- Utilized appropriate de-escalation skills and advised residents about coping skills during times of stress.
Education
Master of Science in Social Work - Social Work
Daemen College
Amherst, NY05-2019
Bachelor of Science in Social Work - Social Work
Daemen College
Amherst, NY05-2018
Skills
- Client Assessment
- Policy knowledge
- Crisis Intervention
- Patient Advocacy
- Therapeutic Interventions
- Biopsychosocial Assessments
- Individual and Group Counseling
Affiliations
- National Association of Social Workers - Member since 2018
- Perry, B. & Rivera, A. (2024, January 5). Staff to Staff Training: Burnout and Compassion Fatigue. [Presentation]. TRIO Student Support Services - Armstrong
Awards
Student of the Year - 2018
Accomplishments
- 2018 Student of the Year - NASW WNY chapter
Timeline
Mentor
Protocall Services, Inc.
11.2023 - 11.2024
Mental Health Counselor
GEORGIA SOUTHERN UNIVERSITY
11.2023 - Current
Therapist
GEORGIA OUTREACH
11.2022 - 11.2023
Clinical Specialist
PROTOCALL SERVICES
03.2022 - 11.2023
Medical Social Worker
KINDRED HOSPICE
10.2021 - 03.2021
Counselor
BESTSELF BEHAVORIAL HEALTH
09.2018 - 04.2021
Student Intern
BESTSELF BEHAVORIAL HEALTH
09.2018 - 02.2019
Treatment Assistant
HORIZON HEALTH SERVICES
12.2016 - 01.2019
Master of Science in Social Work - Social Work
Daemen College
Bachelor of Science in Social Work - Social Work
Daemen College