Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
Hi, I’m

ANNA R. LANGLEY

Evans,USA
ANNA R. LANGLEY

Summary

Highly skilled and motivated professional with 24 years’ combined experience as a Dental Assistant / Dental Office Manager. I have knowledge of Microsoft office and multiple dental management software. I offer excellent skills in problem solving, organization, customer service, and I am adept at working unsupervised proficiently while mastering new skills expeditiously.

Experienced with insurance claims management and policy coordination, ensuring compliance and accuracy in all documentation. Utilizes strong organizational skills and attention to detail to streamline processes and improve workflow. Knowledge of customer service and problem-solving techniques to effectively address policyholder concerns.

Overview

23
years of professional experience

Work History

Patriots Park Dental

Insurance Coordinator
04.2024 - Current

Job overview

  • Verified insurance and communicated coverage to staff and patients.
  • Managed a high volume of inbound calls, promptly resolving issues while providing accurate information on policies and procedures.
  • Assisted clients with understanding complex insurance policies, effectively addressing concerns or questions.
  • Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
  • Obtained prior authorization and precertification for outpatient procedures.
  • Prepared insurance claims for submission to clearinghouses or insurance companies.
  • Referenced monthly aging reports to follow up on unpaid claims and obtain maximum reimbursement.
  • Facilitated knowledge-sharing sessions on emerging insurance trends, keeping team informed and proactive.
  • Reduced errors in policy documentation, meticulously reviewing and updating insurance records.
  • Made contact with insurance carriers to discuss policies and individual patient benefits.
  • Posted payments to accounts and maintained records.
  • Maintained confidentiality of patient finances, records, and health statuses.
  • Maintained strong knowledge of basic medical terminology to better understand services and procedures.
  • Checked documentation for accuracy and validity on updated systems.
  • Prepared insurance claim forms or related documents and reviewed for completeness.
  • Modified, updated and processed existing policies.
  • Assured timely verification of insurance benefits prior to patient procedures or appointments.
  • Verified client information by analyzing existing evidence on file.
  • Notified insurance agents and accounting departments of policy cancellations and changes.
  • Coordinated with contracting department to resolve payer issues.

SGA Aiken/Augusta Oral Maxillofacial Surgery

Insurance Coordinator
07.2022 - 10.2022

Job overview

  • Verified insurance and communicated coverage to staff and patients.
  • Assisted clients with understanding complex insurance policies, effectively addressing concerns or questions.
  • Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
  • Filed and tracked insurance claims and communicated claims status to patients.
  • Obtained prior authorization and precertification for outpatient procedures.
  • Prepared insurance claims for submission to clearinghouses or insurance companies.
  • Referenced monthly aging reports to follow up on unpaid claims and obtain maximum reimbursement.
  • Enhanced customer satisfaction by efficiently handling insurance claims and processing policy updates.
  • Coordinated with healthcare providers to ensure accurate and prompt claim settlements, improving client trust.
  • Assisted in resolving complex insurance claims, liaising between clients and providers for favorable outcomes.
  • Reduced errors in policy documentation, meticulously reviewing and updating insurance records.
  • Maintained up-to-date knowledge of insurance regulations, ensuring company compliance with current laws.
  • Made contact with insurance carriers to discuss policies and individual patient benefits.
  • Posted payments to accounts and maintained records.
  • Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
  • Generated, posted and attached information to claim files.
  • Maintained confidentiality of patient finances, records, and health statuses.
  • Communicated effectively with staff members of operations, finance and clinical departments.
  • Checked documentation for accuracy and validity on updated systems.
  • Prepared insurance claim forms or related documents and reviewed for completeness.
  • Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
  • Modified, updated and processed existing policies.
  • Assured timely verification of insurance benefits prior to patient procedures or appointments.
  • Notified insurance agents and accounting departments of policy cancellations and changes.
  • Determined appropriateness of payers to protect organization and minimize risk.
  • Coordinated with contracting department to resolve payer issues.

Andrew D. Chandler, D.D.S., PC

Office Manager / Dental Assistant
10.2009 - 07.2022

Job overview

  • With a break from 12/2011 – 7/2013 DOD Germany, Baumholder Dental Clinic – Pedodontics
  • Clinic Manager/Asst.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
  • Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
  • Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
  • Implemented comprehensive training program for new hires, improving their integration into team and productivity.
  • Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
  • Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
  • Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
  • Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
  • Reduced overhead costs significantly through negotiation of vendor contracts for office supplies and services.
  • Increased customer satisfaction by developing effective client feedback system that led to service improvements.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
  • Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
  • Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
  • Prepared and arranged instruments, medications, and required materials for dental procedures.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Sterilized rooms and prepped equipment and instruments for46 procedures daily.

American Red Cross DOD

Dental Assistant / Administrative Assistant
01.2002 - 01.2009

Job overview

  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Maintained a clean and sterile work environment to prevent cross-contamination and infection.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
  • Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
  • Prepared and arranged instruments, medications, and required materials for dental procedures.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Sterilized rooms and prepped equipment and instruments for 16 procedures daily.
  • Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
  • Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
  • Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
  • Prepared patient x-rays and images for dentist review.
  • Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
  • Supported dentists during oral surgeries by preparing surgical rooms with necessary tools and sterilized instruments.
  • Educated patients on proper oral hygiene techniques, promoting long-term dental health.
  • Enhanced patient comfort by carefully explaining procedures and addressing concerns prior to treatments.
  • Increased office efficiency by maintaining patient records with up-to-date information.
  • Prepared treatment areas for patient care, ensuring sterile and organized environment.
  • Implemented waste reduction initiatives in clinic, promoting environmental sustainability.
  • Facilitated patient education on oral hygiene practices, contributing to improved dental health.
  • Participated in community outreach programs, educating public on importance of dental health.
  • Assisted in emergency dental procedures, providing critical support in high-pressure situations.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.

Stepen G. Seiler, D.D.S.

Dental Assistant (temp.)
07.2002 - 10.2002

Job overview

  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Maintained a clean and sterile work environment to prevent cross-contamination and infection.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
  • Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
  • Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
  • Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
  • Documented patient dental health information, medical history, and vital signs for future reference.
  • Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
  • Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
  • Prepared patient x-rays and images for dentist review.
  • Scheduled and confirmed patient appointments.
  • Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
  • Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.

WSI Personnel Services

Dental Assistant (temp.)
02.2002 - 07.2002

Job overview

  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Maintained a clean and sterile work environment to prevent cross-contamination and infection.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
  • Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
  • Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
  • Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
  • Enhanced patient comfort by carefully explaining procedures and addressing concerns prior to treatments.
  • Monitored patient comfort and safety during dental procedures.
  • Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings, [Type], casts and impressions.
  • Scheduled and confirmed patient appointments.
  • Designed dental report card to explain patient dental health status and treatment plans.

DOD Ft. Carson Dental Clinic

Externship
12.2001 - 02.2002

Job overview

  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Sorted and organized files, spreadsheets, and reports.
  • Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.

Education

High School

University Overview

IBMC College

Graduate
01.2002

University Overview

Skills

  • Dental office management
  • Team management
  • Dental coding
  • Medical coding
  • Billing
  • Insurance verification
  • Pre-authorizations
  • Claims processing
  • Accounts Receivable
  • MS Office
  • EagleSoft
  • Dentrix
  • Care Stream - Practice Works
  • Treatment planning
  • Marketing
  • Dental radiography
  • Chairside dental assisting
  • Operating room dental assisting
  • Insurance processes
  • Customer service and assistance
  • Claims
  • Account management
  • Dental insurance experience
  • Policy administration
  • Private insurance
  • Insurance coverage verification
  • Attention to detail
  • Organizing and prioritizing work
  • Records management
  • Teamwork and collaboration
  • Appointment scheduling
  • Paperwork processing
  • Prior authorization processing
  • Coverage determination
  • Documentation skills
  • Critical thinking
  • Eligibility determination
  • Claims adjustment
  • Financial transactions
  • Customer service
  • Policy review
  • Problem-solving abilities
  • Time management
  • Multitasking
  • Claims investigation
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Organizational skills
  • Team collaboration
  • Verbal and written communication
  • Conflict resolution

Accomplishments

Accomplishments
  • Wrote standardized procedures for insurance billing, claims denial and issue resolution.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Interests

  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination
  • Youth mentor, providing guidance and support to empower the next generation of leaders
  • Volunteering for community initiatives to give back to local communities and make a positive impact
  • Genealogy
  • Wine Tasting
  • Reading
  • Creative Writing
  • Personal Development and Self-Improvement

Timeline

Insurance Coordinator
Patriots Park Dental
04.2024 - Current
Insurance Coordinator
SGA Aiken/Augusta Oral Maxillofacial Surgery
07.2022 - 10.2022
Office Manager / Dental Assistant
Andrew D. Chandler, D.D.S., PC
10.2009 - 07.2022
Dental Assistant (temp.)
Stepen G. Seiler, D.D.S.
07.2002 - 10.2002
Dental Assistant (temp.)
WSI Personnel Services
02.2002 - 07.2002
Dental Assistant / Administrative Assistant
American Red Cross DOD
01.2002 - 01.2009
Externship
DOD Ft. Carson Dental Clinic
12.2001 - 02.2002
High School
IBMC College
Graduate

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ANNA R. LANGLEY