Summary
Overview
Work History
Education
Skills
Timeline
Generic

Anna Roaten

Randolph,MS

Summary

Compassionate Advocate with outstanding communication skills. Goes extra mile to provide assistance to victims of abuse through proficient knowledge of court procedures, network of resources and hard work. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

19
19
years of professional experience

Work History

Treatment Advocate

Oxford Treatment Center
Etta, MS
08.2023 - 02.2024
  • Completed reports, paperwork and documentation accurately and on time.
  • Maintained detailed records of all client interactions.

  • Gathered and analyzed information to advocate safety, well-being and progress.
  • Performed data input to document care and services plans, needs assessments and progress notes.
  • Built trust and rapport with victims of violent crimes by remaining calm and compassionate in variety of situations.
  • Collaborated with colleagues across departments within a firm on complex litigation projects.
  • Remained highly organized and detail-oriented while working on several cases simultaneously.

Retail Sales Associate

R Squared Solutions
Orlando, FL
09.2022 - 12.2023
  • Developed and maintained key relationships with consumers and businesses through effective communication strategies and interpersonal skills.
  • Maintained attractive merchandise displays to maximize purchases.
  • Stocked, replenished and organized inventory to keep store merchandise fresh.
  • Resolved customer complaints in a professional manner.
  • Replenished stock shelves and displays according to store guidelines.
  • Prepared reports on daily sales activities for management review.
  • Provided customer service by answering product related questions in a timely manner.
  • Attended weekly team meetings to discuss sales goals and strategies.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Upsold additional products when appropriate to increase store revenue.
  • Assisted customers with selecting merchandise based on their individual requirements.
  • Greeted customers, identified their needs and provided product information.
  • Developed creative merchandising displays to achieve optimum visibility on key products.
  • Adhered to all safety procedures while handling equipment or merchandise.
  • Maintained knowledge of current sales and promotions, security practices and policies regarding payment and exchanges.

Cashier

Wild Bills Welding And Trucking
Sherman, MS
06.2023 - 08.2023
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Collected payments and provided accurate change.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Performed other duties as assigned by management.
  • Stocked shelves with merchandise when needed.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Issued receipts, refunds, credits or change due to customers.
  • Answered customer questions and provided store information.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Worked closely with front-end staff to assist customers.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Processed sales transactions to prevent long customer wait times.

Swatch Coordinator

Bauhaus Furniture Group
Saltillo, MS
08.2017 - 06.2023
  • Maintained a professional attitude while providing excellent customer service.
  • Assisted team members with difficult calls or queries when required.
  • Maintained current knowledge of company products, services, and processes.
  • Provided timely and accurate responses to customer inquiries regarding products, services, and policies.
  • Resolved customer complaints in a timely manner by addressing root causes of the issue.
  • Performed data entry tasks to keep records up-to-date and accurately entered into the system.
  • Initiated contact with customers via telephone or email when necessary.
  • Utilized computer systems such as Microsoft Office Suite for data entry purposes.
  • Identified potential problems and escalated them as needed to ensure resolution.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Supported sales team members to drive growth and development.
  • Promoted available products and services to customers during service, account management and order calls.

Cook/Cashier

Refreshments INC
Ecru, MS
12.2014 - 07.2017
  • Cleaned kitchen equipment, surfaces, utensils and dishes.
  • Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
  • Operated grills, fryers and broilers to cook items to quality guidelines.
  • Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
  • Ensured that all food was cooked at the correct temperature and stored correctly.
  • Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
  • Grilled and deep fried various foods from meats to potatoes.
  • Wrapped, dated and labeled food items in storage for safety and freshness.
  • Followed established procedures and requirements for safe food handling, storage and service.
  • Chopped, diced and sliced vegetables and fruit ahead of rush periods.
  • Adhered to food safety standards when storing and preparing foods.
  • Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
  • Replenished food items from inventory and rotated ingredients.
  • Enforced proper sanitation practices to prevent spoiling or contamination of foods.
  • Organized storage areas for efficient usage of space.
  • Managed portion control using correct utensils during preparation and plating.
  • Carried pans and trays of food to and from work stations, stove and refrigerator.
  • Prepared and served meals by reviewing recipes and combining and cooking ingredients.
  • Resolved customer complaints regarding food quality or services provided.

Correctional Officer

Western KY Correctional Complex
Fredonia, KY
02.2013 - 03.2014
  • Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
  • Inspected cells and conducted random searches of common areas.
  • Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
  • Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
  • Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
  • Responded to emergency situations such as riots or disturbances with appropriate force measures.
  • Maintained order in the prison by monitoring inmate behavior and intervening when necessary.
  • Conducted searches of inmates, cells, and prison grounds to detect contraband or illegal activities.
  • Conducted regular cell inspections looking for evidence of drug use or other prohibited items that could pose a threat to security.
  • Detected potential threats and quickly defused conflicts.
  • Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
  • Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.
  • Maintained clear and open communications with facility areas to support safe operations.
  • Informed inmates and visitors of rules, safety and security procedures and responsibilities.
  • Prepared detailed reports documenting all relevant information related to daily operations at the correctional facility.
  • Applied non-violent response tools and physical restraint during problematic situations.
  • Performed security checks on visitors entering the facility as well as on packages being delivered to inmates.
  • Maintained inmate logs and entered information into electronic offender record systems for regulatory monitoring.
  • Oversaw public areas and grounds to verify cleanliness and inmate safety.
  • Instructed inmates on work detail and oversaw work-site transportation.

Psychiatric Technician

Region 4 Behavioral Health System
Tupelo, MS
05.2005 - 01.2013
  • Observed patient behaviors and reported any changes or concerning issues to the psychiatrist or nurse practitioner.
  • Provided direct patient care and monitored patients' physical, mental, and emotional status.
  • Maintained accurate records of patient progress including daily notes on individuals' moods, activities, interactions with others.
  • Ensured that all safety protocols were followed at all times while caring for patients in a residential setting.
  • Created therapeutic environments through activities designed to reduce stress levels among residents.
  • Performed crisis intervention services when needed including evaluating potential risks posed by clients' behaviors or actions.
  • Assisted psychiatrists in the assessment of patient behavior and provided feedback to the treatment team.
  • Utilized therapeutic techniques such as positive reinforcement or distraction methods when working with agitated patients.
  • Developed therapeutic relationships with clients while providing a safe environment for them to express themselves openly.
  • Taught clients how to manage their emotions, cope with stress, and develop healthy habits.
  • Administered medications as prescribed by physicians and monitored patient reactions to treatments.
  • Provided support during psychiatric evaluations by interacting with patients in order to obtain information about their medical history and current symptoms.

Education

GED -

Mooreville High School
Mooreville, MS
05-1995

Skills

  • Document Review
  • Conflict Resolution
  • Team Collaboration
  • Contract Review and Negotiation
  • Creative and Critical Thinking
  • Database Maintenance
  • Attention to Detail
  • Administrative Support
  • Task Prioritization
  • Document Management
  • Time Management
  • Building Trust and Relationships
  • Effective Multitasking
  • Excellent Communication
  • Professionalism
  • Case Management
  • Order and Request Filing
  • Problem-Solving Aptitude
  • Office Management
  • Written Communication
  • Reliability
  • Problem-Solving
  • Adaptability
  • Self Motivation
  • Multitasking
  • Document Preparation
  • Decision-Making
  • Teamwork and Collaboration
  • Organizational Skills
  • Goal Setting
  • Writing and Editing
  • Daily Docket Reports

Timeline

Treatment Advocate

Oxford Treatment Center
08.2023 - 02.2024

Cashier

Wild Bills Welding And Trucking
06.2023 - 08.2023

Retail Sales Associate

R Squared Solutions
09.2022 - 12.2023

Swatch Coordinator

Bauhaus Furniture Group
08.2017 - 06.2023

Cook/Cashier

Refreshments INC
12.2014 - 07.2017

Correctional Officer

Western KY Correctional Complex
02.2013 - 03.2014

Psychiatric Technician

Region 4 Behavioral Health System
05.2005 - 01.2013

GED -

Mooreville High School

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Anna Roaten