Anna Robb
Kansas City ,KS
Summary
Motivated and customer-focused hospitality professional with experience in delivering exceptional service in fast-paced restaurant environments. Skilled in building strong relationships with patrons, managing multiple tasks efficiently, and contributing to a positive dining experience. Committed to exceeding expectations and fostering a welcoming atmosphere that encourages repeat business.
Overview
5
5
years of professional experience
Work History
Bartender & Server
Red Door Woodfired Grill
Overland Park, KS
06.2023 - Current
- Delivered outstanding customer service in a fast-paced restaurant environment, ensuring guests felt welcomed and valued
- Cultivated strong relationships with regular patrons by remembering preferences, offering personalized recommendations and creating a friendly, inviting atmosphere
- Mixed and served a wide variety of cocktails, wine and beverages, adhering to recipes and ensuring consistent quality and presentation
- Increased average check size by 15% through upselling techniques and suggesting food and drink pairings tailored to guest preferences
- Maintained a clean, organized and fully stocked bar and server station to support seamless operations during peak hours
- Consistently received positive feedback and high ratings on customer satisfaction surveys, with recognition for friendliness and attentiveness
Manager
Aspen's Restaurant & Lounge
Overland Park, KS
01.2023 - 06.2023
- Successfully managed daily operations for a high-volume restaurant of 15 employees, increasing revenue by 20% through improved menu offerings and upselling
- Consistently maintained high customer satisfaction ratings, resolving issues promptly and exceeding expectations
- Created staff schedules based on accurate traffic forecasting, aligning needs with peak hours to optimize efficiency and reduce labor costs
- Formally trained new hires on menu items, computer systems and customer service
- Oversaw inventory management, ensuring accurate stock levels, timely ordering, and minimal food waste
- Ensured compliance with all health, safety and sanitation regulations
Server
Dior Restaurant
Overland Park, KS
09.2021 - 11.2022
- Delivered attentive service to guests, ensuring accuracy in order-taking and accommodating special requests and dietary restrictions
- Expertly managed tables of 20+ guests during high-volume shifts, maintaining composure and efficiency under pressure
- Upsold menu items by memorizing over 30+ offerings and rotating specials to consistently meet or exceed alcohol and food sales goals
- Worked closely with kitchen and bar staff to ensure timely delivery of food and drinks, maintaining smooth coordination between front and back of house operations
Server
Club 27 Restaurant
Overland Park, KS
06.2020 - 12.2020
- Took accurate orders and promptly relayed them to kitchen staff, ensuring customer satisfaction and minimal errors
- Delivered food and beverages efficiently, checking in with guests to address needs and ensure expectations were met
- Learned and applied basic upselling techniques, suggesting specials and beverages to enhance guest experiences
- Quickly adapted to the restaurant environment by mastering POS systems, following service procedures and memorizing menu items
Education
High School Diploma -
Blue Valley West High School
Overland Park, KSSkills
- Customer Service Excellence
- Cocktail & Beverage Preparation
- Food & Beverage Pairing Knowledge
- Upselling & Revenue Maximization
- Time Management & Multitasking
- POS Systems & Scheduling Software
- Team Collaboration & Training
REVIEWS
Don't take my word for it, see what customers say about me:
Timeline
Bartender & Server
Red Door Woodfired Grill
06.2023 - Current
Manager
Aspen's Restaurant & Lounge
01.2023 - 06.2023
Server
Dior Restaurant
09.2021 - 11.2022
Server
Club 27 Restaurant
06.2020 - 12.2020
High School Diploma -
Blue Valley West High School