Anna Robb
Kansas City ,KS
Summary
Motivated and customer-focused hospitality professional with experience in delivering exceptional service in fast-paced restaurant environments. Skilled in building strong relationships with patrons, managing multiple tasks efficiently, and contributing to a positive dining experience. Committed to exceeding expectations and fostering a welcoming atmosphere that encourages repeat business.
Overview
5
5
years of professional experience
Work History
Bartender & Server
Red Door Woodfired Grill
06.2023 - Current
- Delivered outstanding customer service in a fast-paced restaurant environment, ensuring guests felt welcomed and valued
- Cultivated strong relationships with regular patrons by remembering preferences, offering personalized recommendations and creating a friendly, inviting atmosphere
- Mixed and served a wide variety of cocktails, wine and beverages, adhering to recipes and ensuring consistent quality and presentation
- Increased average check size by 15% through upselling techniques and suggesting food and drink pairings tailored to guest preferences
- Maintained a clean, organized and fully stocked bar and server station to support seamless operations during peak hours
- Consistently received positive feedback and high ratings on customer satisfaction surveys, with recognition for friendliness and attentiveness
Manager
Aspen's Restaurant & Lounge
01.2023 - 06.2023
- Successfully managed daily operations for a high-volume restaurant of 15 employees, increasing revenue by 20% through improved menu offerings and upselling
- Consistently maintained high customer satisfaction ratings, resolving issues promptly and exceeding expectations
- Created staff schedules based on accurate traffic forecasting, aligning needs with peak hours to optimize efficiency and reduce labor costs
- Formally trained new hires on menu items, computer systems and customer service
- Oversaw inventory management, ensuring accurate stock levels, timely ordering, and minimal food waste
- Ensured compliance with all health, safety and sanitation regulations
Server
Dior Restaurant
09.2021 - 11.2022
- Delivered attentive service to guests, ensuring accuracy in order-taking and accommodating special requests and dietary restrictions
- Expertly managed tables of 20+ guests during high-volume shifts, maintaining composure and efficiency under pressure
- Upsold menu items by memorizing over 30+ offerings and rotating specials to consistently meet or exceed alcohol and food sales goals
- Worked closely with kitchen and bar staff to ensure timely delivery of food and drinks, maintaining smooth coordination between front and back of house operations
Server
Club 27 Restaurant
06.2020 - 12.2020
- Took accurate orders and promptly relayed them to kitchen staff, ensuring customer satisfaction and minimal errors
- Delivered food and beverages efficiently, checking in with guests to address needs and ensure expectations were met
- Learned and applied basic upselling techniques, suggesting specials and beverages to enhance guest experiences
- Quickly adapted to the restaurant environment by mastering POS systems, following service procedures and memorizing menu items
Education
High School Diploma -
Blue Valley West High School
Overland Park, KSSkills
- Customer Service Excellence
- Cocktail & Beverage Preparation
- Food & Beverage Pairing Knowledge
- Upselling & Revenue Maximization
- Time Management & Multitasking
- POS Systems & Scheduling Software
- Team Collaboration & Training
REVIEWS
Don't take my word for it, see what customers say about me:
Timeline
Bartender & Server
Red Door Woodfired Grill
06.2023 - Current
Manager
Aspen's Restaurant & Lounge
01.2023 - 06.2023
Server
Dior Restaurant
09.2021 - 11.2022
Server
Club 27 Restaurant
06.2020 - 12.2020
High School Diploma -
Blue Valley West High School
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