Anna Robertson
Alpharetta,Georgia
Summary
Knowledgeable activities team member committed to providing quality programming to diverse range of individuals. Skilled in leading engaging activities, organizing events and developing creative solutions to best serve needs. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Activities Attendant
Pet Lodge U.S.A
05.2023 - 08.2023
- Enhanced guest/pet satisfaction by efficiently managing activity schedules and ensuring smooth transitions between events.
- Boosted overall guest/pet experience by providing attentive customer service and promptly addressing any concerns or issues.
- Collaborated with team members to create engaging, interactive activities for pets
- Ensured safety and enjoyment for pets and staff by closely monitoring activities and maintaining clean, organized facilities.
- Provided informative orientations to new guests/pets, familiarizing them with the available amenities and programs.
- Documented preferences and helped develop relevant activities.
- Built and established positive relationships with patrons, team members and supervisors.
- Monitored pets and enforced rules, maintaining safety for visitors and staff.
- Cleaned facilities and pet kennels to reduce spread of germs and bacteria.
- Ensured pets received exceptional care and quality treatment during their stay in the facilities.
Volunteer
Alpharetta High School
08.2018 - 05.2022
- Enhanced community engagement by organizing and leading events/ competitions
- Improved organizational efficiency by streamlining volunteer processes.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
- Developed marketing materials for events, increasing public interest and attendance rates.
- Managed administrative tasks such as scheduling and record-keeping for program success.
- Ensured that guests arriving for events had the necessary facilities for competitions
- Helped with competition set up and clean up after events had concluded.
Academic Tutor
Alpharetta High School
08.2018 - 05.2022
- Enhanced student comprehension by utilizing various teaching methods and techniques.
- Boosted student confidence with personalized tutoring sessions tailored to individual learning styles.
- Improved overall academic performance by providing constructive feedback on assignments and assessments.
- Developed strong rapport with students, fostering a supportive and positive learning environment.
- Assisted students in developing effective study habits and organizational skills for better academic success.
- Provided support for struggling students through one-on-one mentoring and small group instruction sessions.
- Empowered students to take ownership of their learning process, setting goals and tracking progress towards those objectives.
- Ensured adherence to school policies and guidelines while creating a safe, inclusive environment for all learners.
- Supported peers through collaborative efforts focused on sharing resources, ideas, and strategies for enhancing instructional practice.
- Helped students prepare for tests and exams by providing guidance, motivation, and encouragement.
- Tutored diverse groups of students to strengthen subject comprehension, boost confidence and build important learning skills.
- Taught students remotely using online video chat platform and other delivery channels.
- Developed student confidence through positive reinforcement strategies.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Supported students with helpful study habits and exam strategies.
- Created special handouts, study guides, and enrichment materials to boost student knowledge.
Pet Sitter
Family/Friends
05.2016 - 05.2022
- Enhanced client satisfaction by providing personalized pet care services tailored to individual needs.
- Maintained a clean and safe environment for pets, ensuring their comfort and well-being at all times.
- Developed strong relationships with clients, leading to repeat business and recommendations from satisfied customers.
- Managed scheduling, invoicing, and record-keeping tasks efficiently to streamline operations and enhance professionalism.
- Delivered exceptional customer service by responding promptly to inquiries, addressing concerns, and resolving issues quickly.
- Ensured timely feedings, grooming sessions, and exercise routines for pets in accordance with owner instructions.
- Administered medications as needed under veterinarian guidance, maintaining the health of pets in my care.
- Conducted regular home visits to check on pets while owners were away, providing peace of mind through routine updates.
- Handled emergency situations calmly and effectively by communicating with veterinarians or pet owners immediately when necessary.
- Built trust with clients by consistently demonstrating reliability, punctuality, and attention to detail in all aspects of pet care provision.
- Increased client retention rate through excellent communication skills and genuine love for animals.
- Reduced client anxiety regarding pet separation during vacations or work-related travel by providing regular photo updates showcasing animals'' well-being and happiness.
- Prepared food and water following instructions from pet owners.
- Gave animals proper attention to promote secure environment in owner's absence.
- Cleaned out and scooped litter trays and food and water bowls to provide clean environment for pets.
- Exercised animals regularly with walks and rigorous play activities.
- Communicated professionally with pet owners via phone, email, and text.
- Provided daily physical exercise, mental stimulation and socialization to keep pets healthy and ward off unwanted behavior.
Education
Bachelor of Arts - Journalism
Hofstra University
Hempstead, NY05.2026
High School Diploma -
Alpharetta High School
Alpharetta, GA05.2022
Skills
- Flexibility
- Strong Organization
- Technical Aptitude
- Resourcefulness
- Self-motivation
- Positive attitude
- Critical thinking
- Goal setting
- Time management
- Problem-solving abilities
- Multitasking
- Analytical thinking
- Reliability
- Leadership qualities
- Relationship Building
- Teamwork and Collaboration
Timeline
Activities Attendant
Pet Lodge U.S.A
05.2023 - 08.2023
Volunteer
Alpharetta High School
08.2018 - 05.2022
Academic Tutor
Alpharetta High School
08.2018 - 05.2022
Pet Sitter
Family/Friends
05.2016 - 05.2022
Bachelor of Arts - Journalism
Hofstra University
High School Diploma -
Alpharetta High School
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