Anna Robinson
Anadarko
Summary
Dedicated Staff Accountant skilled in Microsoft Excel and accounting software. Known for delivering accurate financial statements and supporting audit processes, ready to leverage expertise for effective financial management.
Overview
13
13
years of professional experience
Work History
Staff Accountant
Kiowa Tribe
Carnegie, OK
05.2024 - Current
- Prepared and maintained accurate financial statements in compliance with accounting standards.
- Assisted in budget preparation and monitoring expenditures against forecasts.
- Supported the audit process by providing necessary documentation and responses to inquiries.
- Utilized accounting software to track financial data and generate reports for management review. Microix & MIP software literate.
- Simplified invoicing process, reducing errors and improving turnaround time for accounts receivable.
- Tracked funds, prepared deposits and reconciled accounts.
- Excel spreadsheet
- Travel admin for over 150 plus members at the Kiowa Tribe.
- Purchasers for all departments at the Kiowa Tribe.
- Bank reconciliation for over 60 accounts per bank account.
Liquor Store Clerk
The Market
Anadarko, OK
03.2023 - 12.2024
- Processed customer transactions efficiently, ensuring accurate cash handling and receipt issuance.
- Assisted customers in product selection, providing knowledgeable recommendations to enhance shopping experience.
- Maintained inventory levels by restocking shelves and organizing displays for optimal product visibility.
- Monitored sales trends to identify popular products and adjust stock accordingly for improved sales performance.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies at end-of-shift reconciliations.
- Maintained a clean and organized store environment for an enhanced shopping experience.
- Maintained compliance with local and federal regulations governing the sale of alcoholic beverages, verifying customer identification as necessary.
- Processed deliveries efficiently, verifying shipment accuracy and stocking shelves in a timely manner to minimize disruption of store operations.
- Denied alcoholic sales to intoxicated customers and contacted management immediately when issues escalated.
- Received payments by cash, credit, and personal check and remitted correct change.
- Increased customer satisfaction by providing friendly and efficient service during checkout transactions.
- Contributed to a safe and secure store environment by adhering to established safety protocols and reporting potential hazards promptly to management.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
Utility Clerk
City Of Anadarko
Anadarko, OK
08.2023 - 05.2024
- Processed utility payments and billing inquiries efficiently to enhance customer satisfaction.
- Maintained accurate records of service requests and completed work orders for operational transparency.
- Assisted in resolving customer complaints by providing timely information and solutions.
- Collaborated with team members to streamline workflow processes, improving service delivery speed.
- Managed inventory supplies for utility operations, ensuring availability for daily tasks.
- Trained new staff on utility systems and standard operating procedures for consistency in service.
- Developed improved communication strategies with residents to foster community engagement and support services.
- Addressed and resolved customer complaints and answered subsequent customer service questions.
- Enhanced team productivity with effective communication, coordination, and collaboration on tasks.
- Accurately sorted and filed official district correspondence, payment records and invoices.
- Completed and updated residential and commercial utility records for over 300 district customers.
- Processed customer billing invoices and payments daily for monthly billing cycle.
- Answered phones, faxes and emails regarding official city utility services.
- Streamlined billing processes for increased accuracy and timely payments from customers.
- Investigated accounts in negative standing and transferred account holder information to collections department.
- Prepared work order requests for new service, outages and maintenance actions.
- Updated and purged out-of-date records and files.
- Prepared and processed service forms to start and stop utility services.
- Reduced service disruption incidents by proactively identifying potential issues and coordinating maintenance efforts.
- Scheduled monthly meter readings and assisted meter readers in logging accurate numbers.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Utilized office management software to record and track customer information.
Store Cashier
Williams Foods
Anadarko, OK
05.2021 - 02.2022
- Processed customer transactions accurately and efficiently, ensuring optimal service levels.
- Managed cash register operations, including balancing cash drawers at shift end.
- Assisted customers with product inquiries and provided recommendations to enhance shopping experience.
- Maintained store cleanliness and organization, ensuring compliance with health and safety standards.
- Trained new cashiers on point-of-sale systems and customer service protocols to promote efficiency.
- Collaborated with team members to streamline checkout processes, enhancing overall customer satisfaction.
- Maintained accurate cash handling practices for smooth store operations and minimized discrepancies.
- Enhanced customer satisfaction by efficiently processing transactions and providing excellent service.
- Processed returns and exchanges promptly while adhering to company guidelines and providing exceptional customer service.
- Balanced cash drawer at the end of each shift, ensuring all funds were accounted for correctly.
- Resolved customer complaints professionally, ensuring their needs were met and fostering loyalty.
- Managed register during high-volume shifts, maintaining accuracy and efficiency in financial transactions.
- Processed credit card, EBT, and gift certificate payments with electronic computer system.
- Called for back up cashiers during peak times to minimize wait time for customers.
- Maintained organized and orderly front end and removed carts, baskets, and debris.
- Used POS system to enter orders, process payments and issue receipts.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Performed cash, card, and check transactions to complete customer purchases.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Worked with floor team and managers to meet wide range of customer needs.
- Learned duties for various positions and provided backup at key times.
- Processed refunds and exchanges in accordance with company policy.
Head Waiter
Soda Foutain Eatery
Anadarko, OK
02.2013 - 12.2020
- Supervised dining room operations to ensure exceptional customer service and efficient workflows.
- Trained and mentored junior staff on menu knowledge and service techniques.
- Collaborated with kitchen staff to coordinate timely meal delivery and presentation standards.
- Implemented process improvements that enhanced guest satisfaction and reduced wait times.
- Developed weekly shift schedules to optimize staffing levels based on peak hours.
- Resolved customer complaints promptly, maintaining positive dining experiences and repeat business.
- Assisted in inventory management, ensuring adequate stock levels for menu items and supplies.
- Enhanced team performance through regular feedback sessions and skill development initiatives.
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Trained staff members on use of POS system.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Supervised server staff and simultaneously served personal section of tables.
- Utilized knowledge of menu offerings to upsell specials and premium dishes, contributing positively to the restaurant''s overall revenue.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Greeted new customers, discussed specials, and took drink orders.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Managed food resources, memorized orders, and coordinated customer service.
- Collaborated with kitchen staff to ensure timely and accurate order delivery for guest satisfaction.
- Improved communication between front-of-house and back-of-house teams, resulting in smoother operations during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Enhanced customer dining experience by providing exceptional service and anticipating guest needs.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Managed scheduling for waitstaff while considering individual availability requests ensuring appropriate coverage during busy times.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained accurate inventory of restaurant supplies, reducing waste and controlling costs.
- Mentored new hires, providing comprehensive training on company policies, procedures, and service standards.
- Prepared specialty desserts for customers for special occasions.
- Optimized table management by strategically seating guests based on reservation status and party size.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
Associate of Arts - Business Admin & Accounting
Redlands Community College
El Reno05-2028
High School Diploma -
Anadarko High School
Anadarko05-2011
Skills
- Bank reconciliation
- Monthly account / bank reconciliation
- Monthly journal entries
- Account reconciliation
- Journal entry preparation
- Year-end closing
- Microsoft office
- Clear communication
- Team collaboration
- Microsoft Excel proficiency
- Internal / external audits
- Income statements
- Financial reporting
- Statement reconciliation
- Accounting software expertise
- Finance
Timeline
Staff Accountant
Kiowa Tribe
05.2024 - Current
Utility Clerk
City Of Anadarko
08.2023 - 05.2024
Liquor Store Clerk
The Market
03.2023 - 12.2024
Store Cashier
Williams Foods
05.2021 - 02.2022
Head Waiter
Soda Foutain Eatery
02.2013 - 12.2020
Associate of Arts - Business Admin & Accounting
Redlands Community College
High School Diploma -
Anadarko High School