Anna Rodriguez
San Antonio,TX
Summary
Accomplished Store Manager at Charter Communications, Spectrum, adept in customer service and problem-solving. Excelled in enhancing customer satisfaction and loyalty, demonstrated by skillful leadership and fluent bilingual communication. Achieved significant sales growth by leveraging expert product knowledge and fostering a team-oriented environment. Renowned for multitasking, organizational skills, and a commitment to continuous improvement. I have adapted well to changes in needs of the business. I have helped in 6 different retail locations in the San Antonio area requested as a stand in for grand openings in multiple locations. I am ready to break into a new position that will allow me to teach others and teach myself new processes. I am looking forward to expanding my knowlege and career.
Overview
11
11
years of professional experience
Work History
Store Manager
Charter Communications, Spectrum
06.2023 - 07.2024
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Learned and adapted quickly to new technology and software applications.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked well in a team setting, providing support and guidance.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Store Sales Advisor
Charter Communication, Spectrum
01.2023 - 06.2023
- Increased sales by establishing rapport with customers and identifying their needs.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Met existing customers to review current services and expand sales opportunities.
- Participated actively in weekly sales meetings, sharing insights from personal experiences that contributed to team success.
- Assisted customers with after-sales support, resolving issues quickly and maintaining high satisfaction levels.
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
- Collaborated with team members to achieve monthly sales goals and improve overall performance.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
Store Specialist
Charter Communications, Spectrum
04.2017 - 06.2023
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Enhanced store appearance by creating eye-catching product displays and maintaining cleanliness.
- Answered questions about store policies and addressed customer concerns.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Performed cash, card, and check transactions to complete customer purchases.
- Greeted customers and helped with product questions, selections, and purchases.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Utilized product knowledge to make recommendations, tailoring suggestions to customer needs.
Leasing Consultant
Falkin Platnick Realty Group
04.2016 - 04.2017
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Responded to requests and scheduled appointments for property showings.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Boosted property revenue by skillfully negotiating lease terms and rent increases.
- Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Communicated effectively with owners, residents, and on-site associates.
Retail Sales Associate
Time Warner Cable
03.2013 - 09.2015
- Analyzed accounts for customers for any discrepancies pertaining to monthly bills and or services.
- Implemented new offers to customers to meet and exceed monthly sales goals.
- Conducted monthly inventory for cable and internet equipment.
- Responsible for maintaining and securing company assets such as cash handling and inventory.
Education
High School Diploma -
South San Antonio High School
San Antonio, TX05-2010
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Fluent in Spanish and English
Languages
Spanish
Native or Bilingual
Timeline
Store Manager
Charter Communications, Spectrum
06.2023 - 07.2024
Store Sales Advisor
Charter Communication, Spectrum
01.2023 - 06.2023
Store Specialist
Charter Communications, Spectrum
04.2017 - 06.2023
Leasing Consultant
Falkin Platnick Realty Group
04.2016 - 04.2017
Retail Sales Associate
Time Warner Cable
03.2013 - 09.2015
High School Diploma -
South San Antonio High School