Anna Rodriguez
RESUME
Hialeah,FL
Summary
Dynamic professional with extensive experience in educational and professional settings, poised to drive significant contributions to organizational success and growth. Proven ability to leverage skills in problem-solving, collaboration, and strategic thinking to enhance productivity and foster innovation. Committed to continuous improvement and dedicated to achieving excellence in every endeavor. Eager to adopt a proactive approach that aligns with the goals of a forward-thinking employer.
Overview
12
12
years of professional experience
Work History
Registered Behavior Technician
Blue Hope Therapy Services
01.2024 - Current
- Used Office Puzzle to document patient information, progress notes, and review treatment plans.
- Learned specialized behavior approaches to implement behavioral strategies.
- Collaborated with multidisciplinary team members for comprehensive treatment planning and optimal outcomes.
- Improved client's daily living skills with personalized training sessions, enhancing their independence and quality of life.
- Utilized technology and software for behavior tracking and analysis, improving precision of interventions.
- Delivered targeted behavior modification programs, which significantly reduced instances of aggressive behavior in clients.
Registered Behavior Technician
Lighting Behavior
03.2021 - 01.2024
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Kept accurate records by documenting progress and adhering to prescribed behavior plan.
- Worked as part of collaborative team to address changing needs of children and families.
- Collaborated with client's support system and other allied specialists to implement positive interventions.
- Supported client using principles of applied behavior analysis.
- Promoted generalization of learned behaviors across various settings, ensuring clients' success beyond clinical environment.
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
- Supported clients'' academic success through implementation of evidence-based teaching strategies aligned with their individual learning needs.
Surgical Scheduler
Cleveland Clinic Florida
06.2018 - 03.2021
- Build templates in Epic
- Generate and release schedules, participate in the creation and implementation of new scheduling strategies
- Evaluated endoscopy templates to be built accurately but also scrub the schedule to ensure no errors are in place
- Contribute recommendations to improve strategic plans
- Direct new employees into the department with training
- Coordinated with facilities to set up surgeries.
Patient Service Representative
Cleveland Clinic Florida
04.2015 - 05.2016
- Checking in and greeting patients, verifying demographics, enter and update insurance in the RTE using Mapping.
- Obtain referrals and authorizations for office visit, collecting copays and outstanding balance, correct audit trails for billing.
- Scheduling appointments upon check out, entering daily clinic charges using EPIC, scanning end of day reports along with other front desk functions.
- Interact with members of the professional staff and ancillary personnel in a professional manner.
Patient Financial Representative
Memorial Healthcare Systems
03.2014 - 03.2015
- Answering high call volume calls from patients and/or doctor's office
- Verifying insurance benefits and obtaining authorizations needed for services.
- Explaining patient's financial responsibilities to them and going over payment options to assist them.
- Collecting and posting payments to accounts.
- Working with doctor's offices to make sure the patients have all that is needed for exams/surgeries.
- Register patients and confirming patient's appointment
Patient Access Representative / PT Financial Rep
University of Miami Hospital & Clinic
07.2013 - 10.2013
- Schedule through Radiology Central Scheduling Call Center all diagnostic imaging procedures for ADIC, ABLEH, DFBI, and UMHC, UMH radiology department.
- Register all new patients; obtain accurate insurance and demographic information.
- Confirm patients Radiology appointments and Authorization
- Answer all incoming calls promptly and professionally while providing quality customer service, and ensuring all aspects of the patient appointment process is as seamless as possible and all information is entered accordingly into the electronic patient information management system.
- Assist with all No Shows and Cancellations for the Department of Mammography along with special projects.
- Provide backup coverage for the Patient Financial Department and the Dept. of Scanning.
Education
Some College (No Degree) -
Miami Dade College -North
Miami, FLSkills
- Proficient working knowledge of Microsoft Office, Microsoft Word and Outlook Epic and Citrix
- Possess the ability to work independently or in a group setting and type 55 wpm
- Bilingual
Timeline
Registered Behavior Technician
Blue Hope Therapy Services
01.2024 - Current
Registered Behavior Technician
Lighting Behavior
03.2021 - 01.2024
Surgical Scheduler
Cleveland Clinic Florida
06.2018 - 03.2021
Patient Service Representative
Cleveland Clinic Florida
04.2015 - 05.2016
Patient Financial Representative
Memorial Healthcare Systems
03.2014 - 03.2015
Patient Access Representative / PT Financial Rep
University of Miami Hospital & Clinic
07.2013 - 10.2013
Some College (No Degree) -
Miami Dade College -North
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