Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
BusinessDevelopmentManager

Anna Roselli

Self Employed
San Jose,CA

Summary

Dynamic administrative professional with a friendly demeanor and a proven track record at Hope Services and Roxio. Skilled in customer service and problem-solving, I excel in fast-paced environments, ensuring efficient operations and fostering positive relationships. Adaptable and detail-oriented, I effectively manage tasks while maintaining confidentiality and supporting team productivity.

Overview

17
17
years of professional experience

Work History

Self Employed

PennyLane Sweets & Treats
02.2015 - Current
  • Built the brand PennyLane Sweets & Treats from the ground up.
  • Creatively sought out ways to excel at being the number one brand in the entire Bay Area selling and marketing our products.
  • Head of marketing and public relations.
  • Purchasing inventory and managing stock and supplies for entire company.
  • Head of all Human Resources and payroll operations.
  • Manage scheduling for over 20 employees, including time off requests and school accommodations.
  • Exhibited strong personal responsibility and drive.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Learned and adapted quickly to new technology and software applications.

Administrative Assistant

Hope Services
05.2008 - 06.2011
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Supported over 5 executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
  • Maintained inventory of office supplies and placed orders.
  • Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Education

B.F.A - Art

San Jose State University
San Jose, CA
06.2003

Liberal Arts - Business Administration

West Valley College
Saratoga, CA
06.2000

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Flexible and adaptable
  • Multitasking Abilities
  • Excellent communication

Accomplishments

I built my business from the ground up and managed to create one of the best ice cream and candy shops in the Bay Area. I sold my original location in Campbell and still operate my business for special events at San Jose’s History Park located on Phelan Avenue in San Jose.

Languages

Italian
Native or Bilingual

Timeline

Self Employed

PennyLane Sweets & Treats
02.2015 - Current

Administrative Assistant

Hope Services
05.2008 - 06.2011

B.F.A - Art

San Jose State University

Liberal Arts - Business Administration

West Valley College

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Anna RoselliSelf Employed