Anna Rue
Indianapolis,IN
Summary
Ophthalmic technician with experience coordinating patient flow, conducting diagnostic testing, and producing accurate clinical documentation. Supports providers with exam setup, specialized testing, medication administration, and chart review to maintain appointment efficiency. Communicates clearly with care teams to support patient safety and effective patient education.
Overview
15
15
years of professional experience
Work History
Ophthalmologist Technician
Midwest Eye Institute
Carmel, Indiana
02.2024 - Current
- Supported ophthalmologists during patient exams at Midwest Eye Institute clinics.
- Assisted ophthalmologists with examinations and treatments.
- Measured visual acuity, intraocular pressure, and pupil responses during eye assessments.
- Completed preliminary testing such as visual acuity, tonometry, and refraction.
- Performed specialized testing such as visual field analysis and electroretinography.
- Administered diagnostic medications before examinations.
- Applied eye drops and topical medications under provider direction.
- Monitored patient conditions before, during, and after treatment sessions.
- Recorded patient histories, symptoms, and test results in medical records.
- Explained pre-exam instructions and post-visit care to patients.
- Instructed patients on proper eye care techniques to promote better health outcomes.
- Reviewed patient charts for accuracy before appointments.
- Collected medical histories and operated ophthalmic equipment.
- Coordinated patient flow and appointments with front desk staff to enhance clinic efficiency.
- Worked with healthcare staff to support quality patient care.
- Managed clinical schedules for multiple doctors.
- Set up exam rooms, instruments, and diagnostic equipment for patient visits.
- Prepared and maintained instruments, equipment, and supplies for examinations.
- Supported laser surgery procedures, prioritizing patient safety and comfort.
- Assisted with report preparation for attending physician review.
- Sent prescriptions to pharmacies and scheduled future appointments.
- Worked with eye care providers to support treatment goals.
- Explained prescriptions and provider instructions to patients.
- Counseled patients on surgery and treatment plans.
- Provided preoperative and postoperative care instructions and follow-up guidance.
- Followed safety regulations within a clinic setting.
Ophthalmologist Technician
Eye Specialists of Indiana
Indianapolis, Indiana
02.2022 - 02.2024
- Assisted with visual acuity, intraocular pressure, and pupil response checks during eye exams.
- Performed preliminary tests such as visual acuity, tonometry, and refraction.
- Performed specialized testing such as visual field analysis or electroretinography.
- Coordinated vision screenings, pressure checks, and pupil assessments to enhance accuracy during eye evaluations.
- Administered eye drops and topical medications according to provider instructions.
- Administered ophthalmic drops and topical treatments according to provider instructions.
- Guided patients on pre-exam instructions and post-visit care to ensure understanding and compliance.
- Educated patients on proper eye care techniques.
- Sanitized ophthalmic tools and maintained sterile clinical workspaces
- Maintained accurate records of patient visits and test results.
- Entered patient histories, symptoms, and test results into medical records.
- Captured patient histories, symptoms, and test results in medical records accurately.
- Documented patient histories and chief complaints accurately.
- Ensured that all safety regulations were followed in the clinic setting.
- Prepared exam spaces, instruments, and diagnostic tools to support efficient patient flow.
- Prepared clinical rooms, instruments, and diagnostic equipment to ready patient care.
- Supported completion of visual acuity, intraocular pressure, and pupil response assessments during eye exams.
Senior Customer Service Representative
Denison Parking Inc.
Indianapolis, IN
07.2018 - 02.2022
- Contributed to maintaining top customer service ratings through consistent support and engagement.
- Handled customer calls efficiently in complex, fast-paced call center environment.
- Followed company policies and call scripts to meet call-time and quality standards consistently.
- Improved call handling by following scripts closely and keeping conversations on track.
- Reviewed performance results to identify trends, enabling faster resolution times and enhancing customer satisfaction.
- Guided customers through company systems, form completion, and service requests.
- Provided accurate answers to questions by building strong product knowledge.
- Clarified product and service details for customers, ensuring understanding and informed decision-making.
Patient Care Assistant
Purpose Home Health
Indianapolis, IN
03.2013 - 07.2018
- Improved patient satisfaction by addressing individual needs during care, assisting with personal tasks such as dressing and walking.
- Supported patient mobility needs with correct assistive devices and proper body mechanics to prevent injuries.
- Enhanced unit operations by delivering accurate, efficient care and meeting performance objectives.
- Maximized preventative care utilization, reducing hospital burden and contributing to decreased readmissions.
- Maintained confidentiality of patient data and condition at all times to safeguard health information.
Drug Testing Analyst
Global Drug Testing Labs
Indianapolis, IN
05.2011 - 01.2013
- Administered urine sample collection for female clients, ensuring compliance with protocols.
- Collected and transported male and female samples from medical office to testing facility, conducting tests on each sample.
- Signed in clients by locating orders for drug screens, determining panel type (7 or 9 panel).
- Entered correct data into our system so any refusals and test results were available to the appropriate personnel.
- Performed various administrative functions, including filing paperwork, running daily reports, counting down cash draws at the end of the day.
Education
Medical Assistant -
Lincoln Technical Institute
Indianapolis06-2027
High School Diploma -
The American Academy - Graduation Alliance
Salt Lake City, UT12-2024
Skills
- Ophthalmologist assistance and terminology
- Ophthalmic terminology
- Clinical data management and reporting
- Medical records management
- Electronic health records expertise
- Patient assessment and education
- Medical history documentation
- Instrument sterilization techniques
- Examination room preparation
- Appointment management and scheduling
- Clinical scheduling
- Supply restocking and sanitation practices
- Customer support and documentation
- Communication skills
- Team collaboration and support
- Adaptability
- Medical terminology
- Medical software proficiency proficiency
- Supply restocking
- Supply restocking
- Patient information documentation
- Medical history attainment
- Appointment scheduling
- Medical terminology
Timeline
Ophthalmologist Technician
Midwest Eye Institute
02.2024 - Current
Ophthalmologist Technician
Eye Specialists of Indiana
02.2022 - 02.2024
Senior Customer Service Representative
Denison Parking Inc.
07.2018 - 02.2022
Patient Care Assistant
Purpose Home Health
03.2013 - 07.2018
Drug Testing Analyst
Global Drug Testing Labs
05.2011 - 01.2013
Medical Assistant -
Lincoln Technical Institute
High School Diploma -
The American Academy - Graduation Alliance