Anna Rukavishnikova
Myrtle Beach
Summary
Bilingual and versatile professional with extensive experience in customer service, data entry, office administration, freight brokerage, and retail operations. Demonstrated ability to thrive in fast-paced environments, foster team collaboration, and improve operational efficiency. Highly organized with a strong track record in multitasking, problem resolution, and ensuring customer satisfaction. Exceptional problem-solving, communication, and negotiation skills. Reliable team player dedicated to achieving team goals while maintaining a positive and proactive approach. Embraces new challenges and eagerly contributes to new fields while continuously seeking professional growth through additional training and development opportunities.
Overview
7
7
years of professional experience
Work History
Store Operator
BotBar Coffee
01.2024 - Current
- Oversee daily operations of the coffee shop, ensuring efficient service and a high-quality customer experience
- Ensure smooth operations during peak hours
- Maintain inventory levels, and manage stock to ensure the store operates without disruptions
- Ensure compliance with health and safety regulations, maintaining cleanliness and organization throughout the store
- Handle cash register, process transactions, and manage cash drawer with high accuracy
- Resolve customer complaints and issues in a professional manner, ensuring customer satisfaction and fostering repeat business
- Monitor and analyze sales data to identify trends and implement strategies to boost sales and improve profitability
- Oversee and maintain operation of automated coffee-making robot, ensuring it functions efficiently and produces high-quality drinks consistently
- Perform troubleshooting and minor maintenance on the coffee robot to ensure minimal downtime and optimal performance
- Foster a welcoming environment by providing exceptional customer service and promoting positive interactions with patrons
- Perform opening and closing duties, including securing the store and preparing it for the next day's operations
Event Coordinator (part-time)
Fun and Joy LLC
01.2024 - Current
- Plan and coordinate logistics for various events, ensuring smooth execution and exceptional attendee experiences
- Manage event schedules, vendor relationships, and on-site operations, handling all aspects of event coordination from start to finish
- Collaborate with internal teams and clients to understand event goals, budgets, and timelines, ensuring all requirements are met
- Drive sales of event programs by promoting services, securing clients, and maintaining ongoing relationships with key stakeholders
- Conduct outreach to potential clients, generate leads, and close sales by presenting event packages and solutions that align with client needs
- Monitor event budgets and resources to ensure efficient allocation and minimize costs
- Provide on-site support during events, troubleshooting issues, and ensuring the event runs according to plan
- Gather feedback from clients and attendees post-event to assess success and identify areas for improvement in future events
Freight Broker Agent
Mountain Logistics
01.2022 - 01.2024
- Developed strong relationships with customers and carriers, ensuring on-time deliveries and optimized shipping costs, contributing to improved client satisfaction and retention
- Successfully coordinated transportation solutions for complex projects involving multiple carriers or modes of transport, maintaining high service levels during peak seasons
- Streamlined operations by establishing efficient communication channels between shippers, carriers, and internal teams, reducing delays and enhancing workflow
- Negotiated competitive rates with carriers, achieving cost savings and increasing profitability for clients
- Boosted customer satisfaction by proactively managing freight shipments and resolving issues promptly
- Tracked consignments to ensure timely deliveries, accurate invoicing, and minimized errors
- Fostered strong client relationships, encouraging repeat business through effective communication and problem-solving
- Coordinated dispatch of cargo, working with multiple departments to resolve issues and ensure smooth operations
- Proficient in using industry-specific platforms such as DOT, TruckStop, Carrier411, Ascend, ATR, Discord to manage freight operations, track shipments, and maintain communication with carriers, clients and team members
Data Entry Clerk
Mountain Logistics
01.2021 - 01.2022
- Accurately entered data into various systems, ensuring consistency and precision in processing information
- Managed and organized documents, maintaining an efficient filing system and minimizing errors
- Utilized Microsoft Office Suite (Excel, Word) to organize data and build contracts, ensuring error-free documentation
- Verified data accuracy, producing reliable reports for management and stakeholders
- Scanned, sorted, and organized documents, ensuring records were properly stored and easily accessible
Customer Service Associate/ Cashier/ Opener/ Closer
Pacific Beachwear
05.2020 - 12.2020
- Delivered exceptional customer service to a large volume of customers, addressing inquiries, complaints, and needs with professionalism and empathy
- Maintained high product knowledge to provide accurate recommendations and advice, enhancing the customer shopping experience
- Achieved high customer satisfaction ratings by effectively resolving issues and prioritizing customer needs
- Operated cash register, handled cash and credit card transactions, and maintained accurate cash drawer records
- Responsible for opening and closing the store, ensuring the premises were secure and operations ran smoothly
- Managed the point-of-sale (POS) system and processed refunds, and exchanges efficiently
Office Assistant
International Company
06.2018 - 08.2018
- Performed clerical tasks such as filing, copying, and distributing mail, contributing to the smooth operation of the office
- Interacted with customers by phone, email, and in person, providing information and enhancing customer relationships
- Managed schedules, organized files, and maintained a clean, efficient office environment, improving office efficiency
- Welcomed international clients and provided operational details about the company's services
- Assisted the General President with administrative tasks, project preparations, and office organization
- Provided basic translation assistance as needed, facilitating communication between international clients and the office
- Managed office supply inventory, ensuring the office was stocked and ready for daily operations
Education
Incomplete Bachelor's Degree - Linguistics and Translation (Russian/English/French)
South Ural State Humanitarian Pedagogical University
09.2019
Skills
- Verbal communication
- Written communication
- Client relationship management
- Negotiation
- Clarification
- Organizational abilities
- Data entry
- Document management
- Event coordination
- Time management
- Prioritizing tasks
- Meeting deadlines
- Leadership
- Motivating teams
- Creative problem-solving
- Task delegation
- Attention to detail
- Commitment to accuracy
- Process optimization
- Reliability
- Punctuality
- Efficiency under stress
- Customer service
- Logistics
- Microsoft Office Suite
- Scheduling and calendar management
- Office administration
- Meeting coordination
- Documentation and control
- Expense reporting
- Workflow planning
- Office management
- Inventory control
- Administrative support
- Expense tracking
Languages
English
Professional Working
Russian
Native or Bilingual
Interests
- I participate in a variety of outdoor recreational activities
- Hiking
- Camping
- Acting and Theater
- Dance
Timeline
Store Operator
BotBar Coffee
01.2024 - Current
Event Coordinator (part-time)
Fun and Joy LLC
01.2024 - Current
Freight Broker Agent
Mountain Logistics
01.2022 - 01.2024
Data Entry Clerk
Mountain Logistics
01.2021 - 01.2022
Customer Service Associate/ Cashier/ Opener/ Closer
Pacific Beachwear
05.2020 - 12.2020
Office Assistant
International Company
06.2018 - 08.2018
Incomplete Bachelor's Degree - Linguistics and Translation (Russian/English/French)
South Ural State Humanitarian Pedagogical University
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