Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Anna Rychtarczyk

Bartlett,IL

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

11
11
years of professional experience

Work History

Nail Technician

Bozena Day Spa
06.2007 - 12.2013
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Kept tidy and organized area to comply with cleanliness standards.
  • Used acrylics, gels and glitters to create custom nail art designs for clients.
  • Oversaw schedule to manage appointments of new and existing clients.
  • Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
  • Communicated effectively with management concerning important customer issues.
  • Utilized specialized tools and techniques to restore natural nails and create unique nail art.
  • Cleaned and sanitized tools and equipment before each client.
  • Practiced highest standards of sanitation and sterilization of salon equipment.
  • Followed proper safety and sanitation guidelines while performing nail services.
  • Demonstrated dynamic customer service by responding to customer inquiries.

Massage Therapist

Milkint Chiropractic Care
05.2005 - 05.2007
  • Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
  • Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
  • Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Assessed medical histories and conditions of clients to determine contraindications to massage services.
  • Utilized deep tissue, Swedish and myofascial massage therapy techniques to provide options to customers.
  • Maintained client treatment records and designed long-term care programs for return customers.
  • Provided clear, concise instructions to clients to prepare for massage services.
  • Collaborated with physical therapists and other medical professionals to provide holistic care.
  • Registered and managed case files, detailed notes and progress on database to enable tracking history and maintain accurate records.
  • Performed sanitization tasks to keep massage environment clean and safe.
  • Collaborated with other healthcare professionals to develop treatment plans.

Secretary

Collision Revision
04.2003 - 03.2005
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Maintained daily report documents, memos and invoices.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Assisted coworkers and staff members with special tasks on daily basis.

Education

Bachelor of Science - Healthcare Management

University of St. Francis
Joliet, IL
08.2023

Associate of Applied Science - Massage Therapy

Northwestern College
Bridgeview, IL
04.2005

Skills

  • Product Upselling
  • Facility Supervision
  • Process Optimization
  • Verbal and Written Communication
  • Client Needs Assessment
  • Appointment Management
  • Supply Monitoring
  • Product Knowledge
  • Time Management
  • Problem-Solving Skills
  • Administrative Support
  • Schedule Management

Languages

Polish
Native or Bilingual

Timeline

Nail Technician

Bozena Day Spa
06.2007 - 12.2013

Massage Therapist

Milkint Chiropractic Care
05.2005 - 05.2007

Secretary

Collision Revision
04.2003 - 03.2005

Bachelor of Science - Healthcare Management

University of St. Francis

Associate of Applied Science - Massage Therapy

Northwestern College

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Anna Rychtarczyk