ANNA RYDBERG
St Louis,MO
Summary
Capable Sales Representative, passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in hospitality establishments.
Overview
5
5
years of professional experience
Work History
Bartender
Sybergs Eating & Drinking
2023.08 - Current
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Keep the bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Served high customer volumes during special events, nights, and weekends.
- Obtained cash bank and stocked service bar to prepare for operation.
- Upselling menu items to customers, driving up per sale revenues and maximizing profits.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Mixed unique and interesting cocktails for customers, including bar specials.
Server
Sybergs Eating & Drinking
2021.07 - Current
- Upsold high-profit items to enhance sales numbers.
- Pre-bussed and reset tables to keep the dining room and work areas clean.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Bartender
The Local Tavern
2022.09 - 2023.01
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed strict recipes and drink measurements to minimize product used.
- Performed opening and closing duties
- Trained new bartenders
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Delivery Driver
Outback Steakhouse
2020.10 - 2021.07
- Provided safe transportation of food to a customer's home or business offices.
- Traveled a radius of 15 miles
- Communicated and collaborated with the other delivery driver and manager every shift
- Averaged worked 20 hours a week delivery driving
- Handled customers' money via tips
- Quality control of every customer's order.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Takeaway/ToGo
Outback Steakhouse
2020.10 - 2021.07
- Daily customer interaction, both on the phone and in person answering any questions or taking orders
- Every shift worked in a team setting with three other people
- Communicated regularly with front and back of house
- Average worked 20 hours a week in to-go
- Handled money transactions
- Quality control of every customer's orders.
- Learned and adapted quickly to new technology and software applications.
Host
Old Town Smokehouse
2019.09 - 2020.03
- Averaged worked 10 hours a week
- Sat customers according to server and bartender sections
- Ran food and drinks to tables
- Answered the phone to update customers on any inventory left
- Bussed tables for servers to quickly make room for more customers.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
To-Go
Old Town Smokehouse
2019.09 - 2020.03
- Averaged worked 10 hours a week
- Bagged food for to-go orders
- Took to-go orders over the phone and in person
- Handled money transactions for to-go.
Education
Associate of Science - Biology
St. Charles Community College
Saint Charles, MO05.2022
High School Diploma -
Emil E. Holt Sr. High School
Wentzville, MO07.2020
Skills
- Suggestive Selling
- Menu Memorization
- Wine and liquor knowledge
- Hospitality service expertise
- Outgoing Personality
- Payment Processing
Accomplishments
- Outback Steakhouse Employee of the Month - February
- CPR Certified
- Honor Roll
- 95% Attendance throughout high school
Timeline
Bartender
Sybergs Eating & Drinking
2023.08 - Current
Bartender
The Local Tavern
2022.09 - 2023.01
Server
Sybergs Eating & Drinking
2021.07 - Current
Delivery Driver
Outback Steakhouse
2020.10 - 2021.07
Takeaway/ToGo
Outback Steakhouse
2020.10 - 2021.07
Host
Old Town Smokehouse
2019.09 - 2020.03
To-Go
Old Town Smokehouse
2019.09 - 2020.03
Associate of Science - Biology
St. Charles Community College
High School Diploma -
Emil E. Holt Sr. High School
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