Anna Saez
6880 Gray Gables Columbus
Summary
Experienced administrative professional with excellent customer service, time management and multitasking abilities. Looking for a challenging role with a growing team. Friendly and upbeat team player with organized and disciplined approach. Offering 7 years of insurance experience.
Overview
7
7
years of professional experience
Work History
Claims Assistant
Charles Taylor
05.2023 - Current
- Improved customer satisfaction levels by providing timely, accurate, and empathetic support during the claims process.
- Provided exceptional customer service through clear communication and proactive problem-solving during difficult situations.
- Prepared files, letters and notices.
- Assisted adjusters in the field, gathering critical information for accurate evaluations of loss events.
- Continuously improved personal performance by seeking feedback from peers, supervisors, and clients for self-improvement and growth.
- Ensured compliance with company policies and industry regulations through meticulous documentation of claim files.
- Managed a high volume of claims efficiently while maintaining attention to detail resulting in minimized errors and reworkings.
- Maintained strong relationships with service providers for seamless coordination during claim resolutions.
- Collaborated with team members to expedite high-priority claims for faster resolution and improved client relations.
- Streamlined internal processes through regular review meetings, identifying areas for improvement and implementing necessary changes.
OSS Coordinator | Associate
Sedgwick
11.2017 - 05.2023
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Assisted in recruitment efforts by coordinating interviews and managing onboarding activities for new hires.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
- Managed vendor relationships to secure best quality of services and products for organizational needs.
- Improved project outcomes with meticulous attention to detail in planning phases, ensuring all requirements were met ahead of deadlines.
- Developed comprehensive training materials for new staff, leading to quicker onboarding and higher initial productivity levels.
Education
Bachelor of Arts - Art History
Kent State University
Kent, OH05.2017
Skills
- Claims Processing
- Microsoft Office
- Data Entry
- Confidentiality handling
- Managing records
- Provider Relations
- Coordinating documents
- Setting up files
- Inputting claims
- Time Management
- Team Collaboration
- Decision-Making
Timeline
Claims Assistant
Charles Taylor
05.2023 - Current
OSS Coordinator | Associate
Sedgwick
11.2017 - 05.2023
Bachelor of Arts - Art History
Kent State University
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