Summary
Overview
Work History
Education
Skills
Languages
Timeline
Babysitter

Anna Salazar

Kingwood,United States

Summary

Effective Paraprofessional Educator with strong history of faculty collaboration and IEP management demonstrated across four plus years in similar roles. Highly skilled in managing diverse learning modalities and providing classroom support. Coordinated and diligent activity coordinator skilled in student behavior management and redirection. Supports faculty and classroom needs with proactive and diligent approach. Passionate about helping students and offers proven skills developed over four plus years of related experience. Versed in school standards and strategies to optimize learning for special education students. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing. Dynamic Bilingual Customer Service Representative with 20 plus years of experience handling incoming calls, resolving customer issues, inputting orders and processing shipments. Native English speaker and fluent in Spanish. Dedicated to maintaining highest customer satisfaction while processing large volumes of calls in busy offices. Knowledgeable and dedicated customer service professional with extensive experience in Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

Overview

10
10
years of professional experience

Work History

Paraprofessional Educator

Humble ISD
Kingwood, TX
08.2017 - Current
  • Maintained inclusive learning environment to enable students to gain maximum benefit from lessons.
  • Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
  • Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
  • Handed out classroom materials, like pencils, paper and crayons.
  • Applied specialized teaching techniques to reinforce social and communication skills.
  • Adhered to predetermined behavior and academic plans and collaborated on adjustments.
  • Monitored student classroom and outdoors activities to promote student safety.
  • Maintained safety and security by overseeing students in recess environments.
  • Assessed student assignments to check quality and completeness before submission for grading.
  • Provided support during classes, group lessons and classroom activities.
  • Demonstrated knowledge of evidence-based strategies to foster independence and social academic engagement,
  • Delivered curriculum in both one-on-one lessons and group learning environments.
  • Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
  • Documented student behaviors, interventions and outcomes to enable lead teacher to address pertinent issues.
  • Prepared learning materials, helping teachers prepare for daily instruction.
  • Created lesson materials, visuals and digital presentations to supplement lesson plans.
  • Provided support to help students with special needs learn and grow.
  • Assessed student social, emotional and academic needs to plan goals appropriately.
  • Assisted teachers with classroom management and document coordination to maintain positive learning environment.
  • Prepared instructional materials for group and one-on-one use to comply with established curriculum.
  • Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
  • Supported student learning objectives through personalized and small group assistance.

911 Telecommunicator

Herndon Police Department
Herndon, VA
01.2005 - 05.2006
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
  • Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
  • Routed calls to police, fire and ambulance service to meet individual call needs.
  • Relayed latest information to first responders via electronic means, telephone calls and radio responses.
  • Read system maps and caller information, and documented details in system.
  • Answered calls from automatic routing system and took basic information from callers.
  • Automated document flow by ensuring logbooks and fire, accident and emergency reports were maintained with 100% accuracy.
  • Worked with customers to understand needs and provide excellent service.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Carried out day-to-day duties accurately and efficiently.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Learned new skills and applied to daily tasks to improve efficiency and productivity.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Provided oral Translations for Spanish speaking residents that were seeking assistance from various police officers.
  • Spanish speaking and writing skills were utilized by the police department when tasked to coordinate, develop, and teach a Spanish course for police officers.

Assistant Store Manager

One Price Clothing Store
Brownsville, TX
03.2001 - 12.2003
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
  • Directed promotion and brand loyalty efforts to build direct relationships with customers.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.

Insurance Sales Agent

Reliable Life Insurance
Harlingen, TX
02.2000 - 12.2000
  • Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling.
  • Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
  • Drove team revenue totals by bringing in top sales numbers.
  • Explained advantages, features and disadvantages of various policies to promote sale of plans, boosting overall sales.
  • Established payment methods for clients to facilitate customer payments and issue receipts.
  • Sold home, life and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
  • Conducted research on insurance packages and investment options to generate client recommendations.
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
  • Quoted and calculated premium rates for policies, using rate book and calculator.
  • Reviewed policy applications for errors and liaised with underwriters to facilitate quick completion of application process.
  • Utilized direct marketing strategies such as mailings and phone contracts to approach potential clients and increase sales.
  • Met with customers to provide information about available products and policies.
  • Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
  • Created sources for continuous client referrals within community and with businesses using extensive networking skills.
  • Collected premiums on or before effective date of coverage.
  • Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
  • Calculated premiums and established payment methods for sales.
  • Finalized sales and collected necessary deposits.

Supervisor in Restitution Center

Cameron\ Willacy County Restitution Center
Brownsville, TX
04.1999 - 10.1999
  • Patrolled and monitored premises in company vehicle and by foot.
  • Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities.
  • Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
  • Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
  • Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Supervised community corrections to include work release, inmate community work programs, and services to county serviced inmates.
  • Became first female supervisor to be hired at an all male restitution center.

Education

Bachelor of Science - Criminal Justice

The University of Texas At Brownsville And Texas Southmost College
Brownsville, TX
12.2003

Skills

  • Effective Communication
  • Encouraging Participation and Inclusivity
  • Verbal and Written Communication
  • Computer and Microsoft Office Skills
  • Reading and Writing Support
  • Collaborative and Team-Oriented
  • Organization and Prioritization
  • Bilingual in Spanish and English
  • Clerical Support
  • Coordinating Documentation
  • Courteous with Strong Service Mindset
  • Order and Refund Processing
  • Customer Retention Strategies
  • Understanding Customer Needs
  • Upbeat and Positive Personality
  • Interpretation and Translation Services
  • Customer Data Confidentiality
  • Efficient and Detail-Oriented
  • Strong Analytical and Problem-Solving Skills

Languages

Spanish
Native or Bilingual

Timeline

Paraprofessional Educator

Humble ISD
08.2017 - Current

911 Telecommunicator

Herndon Police Department
01.2005 - 05.2006

Assistant Store Manager

One Price Clothing Store
03.2001 - 12.2003

Insurance Sales Agent

Reliable Life Insurance
02.2000 - 12.2000

Supervisor in Restitution Center

Cameron\ Willacy County Restitution Center
04.1999 - 10.1999

Bachelor of Science - Criminal Justice

The University of Texas At Brownsville And Texas Southmost College

Similar Profiles

CREATE PROFILE
Anna Salazar