Summary
Overview
Work History
Education
Skills
Certificatesandlicenses
Certification
Timeline
Generic

Anna Salazar

Lincoln Park,Michigan

Summary

Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Flexible hard worker ready to learn and contribute to team success. Hardworking with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Warehouse

Amazon
Romulus, USA
11.2019 - Current
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Worked with cross-functional teams to achieve goals.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Maintained updated knowledge through continuing education and advanced training.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.

Co-Coordinator

Nexteer Automotive
Saginaw, USA
10.2015 - 11.2019
  • Supervise and assist operators, maintain line and machines, stock lines, build half shafts, error proofing and documentation
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Coordinated with other supervisors, combining group efforts to achieve goals.
  • Guided employees in handling difficult or complex problems.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Interpreted and explained work procedures and policies to brief staff.
  • Assisted in the assembly of half-shafts

Front Desk Associate

Quality Inn
Westbranch, USA
09.2012 - 09.2015
  • Assisted with the check-in process for guests by verifying information, issuing room keys, and providing directions to rooms.
  • Answered phones, booked reservations, and responded to inquiries from customers.
  • Maintained daily records of all transactions, including payments and cancellations.
  • Greeted guests upon arrival and provided excellent customer service.
  • Resolved customer complaints in a professional manner while maintaining high standards of service quality.
  • Collaborated closely with other departments when necessary.
  • Delivered friendly and knowledgeable support to current and prospective customers.

Customer support

Stream
Watertown, USA
09.2004 - 08.2012
  • Provided customer support to customers via phone, email and chat.
  • Gained knowledge of new products and services to provide updated information and customer support.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.
  • Maintained records of customer interactions, transactions, comments, and complaints.
  • Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
  • Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.

Education

Diploma - General

Whittemore Prescott High
Whittemore, MI

Associate Degree - Business Administration and Management

Delta Community College
Saginaw, MI

Bay Arenac Career Center/Delta Community College
Bay City, MI

Colorado State University Global
online courses

Skills

  • Flexible and Adaptable
  • Excellent Communication
  • Written Communication
  • Self-Directed
  • Critical Thinking
  • Analytical Thinking

Certificatesandlicenses

  • Marketing and Management, Bay Arenac Career Center / Delta Community College, Bay City, Michigan
  • Leadership and Ethics, CSU Global
  • Mastering Self-Leadership, Accountability, CSU Global
  • Mastering Self-Leadership, Personal Development, CSU Global
  • Executive Leadership, CSU Global
  • Administrative Human Resources, Linkedin Online

Certification

  • Certified Nurses Assistant 08/2008
  • CPR 08/2008
  • Medication Passing 08/2008
  • Leadership and Ethics 09/2023
  • Mastering Self-Leadership 10/2023
  • Exeecutative Leadership 11/2023

Timeline

Warehouse

Amazon
11.2019 - Current

Co-Coordinator

Nexteer Automotive
10.2015 - 11.2019

Front Desk Associate

Quality Inn
09.2012 - 09.2015

Customer support

Stream
09.2004 - 08.2012

Diploma - General

Whittemore Prescott High

Associate Degree - Business Administration and Management

Delta Community College

Bay Arenac Career Center/Delta Community College

Colorado State University Global

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Anna Salazar