Anna salone
rochester,New York
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
20
20
years of professional experience
Work History
Coc/Assistant Deli Manager
TOPS MarketLLC
01.2023 - 03.2025
- Trained new team members in proper food handling techniques, equipment usage, and company policies.
- Provided excellent customer service by addressing inquiries promptly and professionally while maintaining a helpful demeanor.
- Enhanced customer satisfaction by providing exceptional service and product knowledge.
- Increased sales through effective merchandising and attractive product displays.
- Maintained a clean and safe work environment, adhering to food safety guidelines and procedures.
- Established a positive atmosphere within the department by promoting open communication channels among team members at all times.
- Prepared and placed meat cuts and products in display counter to catch shopper's eye and boost sales.
- Ensured accurate record-keeping of daily temperature logs as well as maintenance activities performed on deli equipment.
- Operated slicer and price computing scale to accurately slice, weigh and label meat products.
- Controlled freshness of products by rotating and removing out of code merchandise.
Food and Beverage Manager
Fastrac Markets
11.2016 - 05.2023
- Managed inventory effectively, reducing waste and optimizing stock levels.
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Resolved customer complaints involving food or beverage quality and service.
- Maintained highest standards for beverage quality and service.
- Maintained a clean, safe, and welcoming environment for patrons, adhering to strict health code regulations.
- Resolved customer concerns promptly and professionally, ensuring repeat business and positive word-of-mouth referrals.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Oversaw daily operations, ensuring compliance with health and safety regulations, and maintaining clean and welcoming environment.
- Facilitated cross-training among staff members to ensure operational continuity and flexibility, improving overall team effectiveness.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Unarmed Security Guard
Blackhawk Security and Training Academy
06.2005 - 11.2016
- Completed full building and grounds patrols to spot and investigate concerns.
- Assisted visitors and customers to provide directions, answer questions and meet requests.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Improved overall safety by enforcing company policies and regulations among employees and visitors alike.
- Prevented escalations in conflicts through effective communication skills and conflict resolution techniques, maintaining a calm environment onsite.
- Developed strong relationships with fellow team members as well as other departments within the organization resulting in better coordination during emergencies.
- Responded quickly to incidents and assessed active situations for security concerns.
- Reported fires, medical emergencies and criminal activity to authorities to receive prompt response and attention.
- Responded to emergency situations with timely decision-making and efficient action, ensuring the safety of all involved.
- Managed crowd control during special events, ensuring guests'' safety while minimizing disruptions.
- Assisted in the training of new security personnel, sharing knowledge and expertise to ensure a skilled workforce.
- Provided escorts for individuals in need of additional security, ensuring their safety while on premises.
Education
High School Diploma -
Oakfield- Alabama Central High School
7001 Lewiston Road Oakfield N.Y. 1412506-1988
Skills
- Customer service
- Customer engagement
- Food preparation
- Employee supervision
- Sanitation standards
- Health and safety regulations
- Food safety compliance
- Task delegation
- Inventory management
- Product rotation
- Waste reduction
- Supply ordering
- Deli product packaging
- Point-of-sale system
- Teamwork and collaboration
- Reliable and responsible
- Attention to detail
- Multitasking
- Money handling
Timeline
Coc/Assistant Deli Manager
TOPS MarketLLC
01.2023 - 03.2025
Food and Beverage Manager
Fastrac Markets
11.2016 - 05.2023
Unarmed Security Guard
Blackhawk Security and Training Academy
06.2005 - 11.2016
High School Diploma -
Oakfield- Alabama Central High School
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