Anna Acosta Sanchez
Richfield,MN
Summary
Dedicated administrative professional experienced in handling recordkeeping, correspondence, and data entry. Excellent relationship-building abilities to work easily with patients and colleagues of all backgrounds. Advanced software skills.
Overview
10
10
years of professional experience
Work History
Kitchen Assistant
Richfield Public Schools
Richfield, MN
09.2024 - Current
- Keeps the kitchen clean.
- Prepares foods by washing, peeling, rinsing, or slicing them to ensure safety and hygiene in the kitchen.
- Washes dishes using a dish machine and hand-washing procedures, following proper sanitation procedures.
- Monitored inventory to keep adequate stock of food items and supplies.
- Maintained order and cleanliness of work areas to conform with health codes.
Front Desk Manager
Sonesta Select
Eden Prairie, MN
06.2023 - 09.2024
- Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards.
- Greeted guests upon arrival and checked them in to their rooms.
- Managed reservations by answering calls, responding to emails and booking accommodations.
- Organized daily room assignments and ensured all necessary paperwork was completed accurately.
- Provided excellent customer service by addressing guest inquiries promptly and professionally.
- Performed cashier duties such as taking payments, balancing accounts, handling refunds and resolving any discrepancies that arose.
- Assisted with training new staff members on front desk procedures and policies.
- Supervised a team of 3 front desk agents ensuring tasks were completed efficiently and effectively.
- Maintained an up-to-date knowledge of hotel services, amenities and promotions.
- Generated reports on occupancy levels, revenue figures and customer feedback.
Housing Case Manager
Believe Again Home Care
Roseville, MN
06.2020 - 04.2023
- Mediated disputes between tenants and landlords when necessary to ensure a successful tenancy.
- Provided crisis intervention services when needed including emergency financial assistance, eviction prevention, mental health referrals.
- Coordinated move-in activities for new tenants including furniture donations, apartment cleaning, installation of safety equipment.
- Conducted regular home visits with tenants to ensure they are maintaining the unit according to lease requirements.
- Facilitated weekly case management meetings with clients to review progress towards goals and provide additional support as needed.
- Collaborated with partner organizations to coordinate services for clients experiencing homelessness or at risk of becoming homeless.
- Remained up-to-date on all relevant policies governing subsidized housing programs.
Financial Operations Analyst
Gravie Inc.
Minneapolis, MN
10.2014 - 06.2020
- Oversight of the day-to-day premium invoicing and payments of both Gravie lines of business: ICHRA and Gravie Comfort.
- This includes premium billing, invoicing, and ACH transactions of more than $100 million dollars annually.
- Manage our level-funded group's claim fund, which includes monthly premiums, distributions, weekly claims, and reinsurance payments.
- Verify and audit the output of the invoicing and payment process to ensure accuracy.
- Identify opportunities to streamline invoicing and payment processes.
- Partner with compliance to implement any regulatory requirements and updates as necessary to ensure customer health plans are in compliance.
- Work with the financial operations team on daily processes and tasks relating to premium invoicing and payments.
- Collaborate with other teams to identify customer invoicing and payment issues, and work to develop a solution that provides a successful outcome for both our customers and members.
- Prepared monthly, quarterly and annual financial statements in accordance with Generally Accepted Accounting Principles.
Education
Associate of Science - Business: Accounting
MN School of Business
Richfield06-2014
Skills
- Health code compliance
- Food preparation techniques
- Hospitality services
- POS system operation
- Organization and recordkeeping
- Quickbooks
- Administration
- Problem-solving
- Analytical skills
- Teamwork and collaboration
- Time management
- Interpersonal communication
Timeline
Kitchen Assistant
Richfield Public Schools
09.2024 - Current
Front Desk Manager
Sonesta Select
06.2023 - 09.2024
Housing Case Manager
Believe Again Home Care
06.2020 - 04.2023
Financial Operations Analyst
Gravie Inc.
10.2014 - 06.2020
Associate of Science - Business: Accounting
MN School of Business
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