Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Anna Sanderson

Bristol,CT

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Trumpf Inc.
07.2024 - Current
  • Deliver timely and accurate customer support via phone and email, ensuring smooth case management for internal and external inquiries.
  • Collaborate with multiple departments to resolve issues and fulfill service requests.
  • Utilize CRM software to track and document cases and ensure follow-up on escalated issues.
  • Maintain a professional and positive customer experience in a fast-paced environment.

Customer Service Representative

Cigna
10.2022 - 04.2024
  • Managed a high volume of healthcare-related inquiries while maintaining service quality and meeting strict performance targets.
  • Navigated complex internal systems to assist members with claims, billing, and benefits questions.
  • Demonstrated empathy and active listening to resolve escalated issues and ensure customer satisfaction.
  • Maintained detailed and accurate documentation of all client interactions and outcomes.

Manager

Max Pizza 4
09.2018 - 08.2022
  • Supervised daily operations including staff, inventory management, and customer service.
  • Trained, led, and supported a team of 10+ employees, fostering a collaborative and efficient work environment.
  • Oversaw financial operations including register counts, ordering supplies, and end-of-day reporting.
  • Assisted in various roles (cooking, bussing, hosting) during high-volume periods to ensure seamless service.
  • Implemented improvements in customer service processes that led to increased customer satisfaction and repeat business.

Education

B.A. - Communications

Central Connecticut State University
New Britain, CT
03.2022

Diploma - undefined

Bristol Central High School
06.2019

Skills

  • Customer Relationship Management
  • Conflict Resolution & De-Escalation
  • Team Leadership & Staff Training
  • Time Management & Prioritization
  • Data Entry & Documentation
  • POS and Office Equipment
  • Strong Verbal & Written Communication
  • Multitasking in High-Pressure Settings
  • Adaptability & Reliability
  • Quality Assurance & Attention to Detail

Accomplishments

• Ram Tough Award – Recognized for resilience and leadership (2019)

• Career Mentorship Program – Early Childhood Development Specialist (2019)

• Secretary/Treasurer, Student Council – Leadership role in student government

• Teacher’s Assistant, Chemistry (HS) – Supported instruction and student learning

• Unified Sports Volunteer – Team member in inclusive athletics (2018–2019)

• Bristol Central Fundraiser Committee – Active event organizer (2018–2019)

• Animal Rescue Foundation Volunteer – Community service (2018–2021)

Timeline

Customer Service Representative

Trumpf Inc.
07.2024 - Current

Customer Service Representative

Cigna
10.2022 - 04.2024

Manager

Max Pizza 4
09.2018 - 08.2022

Diploma - undefined

Bristol Central High School

B.A. - Communications

Central Connecticut State University

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