Anna Sandoval
Edmond
Summary
Experienced Lab Technician with a strong focus on laboratory safety, technical documentation, and specimen processing. Proven ability to maintain lab equipment and train staff, ensuring optimal performance and adherence to safety protocols. Detail-oriented IT Technical Support Specialist with expertise in network troubleshooting and customer support. Known for effective problem resolution and documentation skills, contributing to improved service efficiency and user satisfaction.
Overview
13
13
years of professional experience
Work History
Lab Technician lll
Mercy
Oklahoma City
05.2013 - Current
- Maintained laboratory equipment to ensure optimal performance and safety.
- Followed strict protocols for handling hazardous materials and waste disposal.
- Trained new staff on laboratory procedures and safety guidelines.
- Collected, labeled and stored lab samples according to laboratory specifications.
IT Technical Support Specialist
OSU-OKC
Oklahoma City
10.2024 - 12.2025
- Provided technical support for faculty and staff across various platforms.
- Assisted in maintaining network connectivity throughout the campus.
- Documented troubleshooting procedures for future reference and training.
- Tracked progress of service requests using ticketing system while providing timely updates to customers.
- Installed, configured, and maintained computer systems, network equipment, operating systems, and applications.
- Documented technical information such as troubleshooting steps taken during issue resolution process.
Education
Associate of Applied Science - Computer Information Systems
Oklahoma State University-Oklahoma City
Oklahoma City, OK12-2026
Skills
- Laboratory safety
- Technical documentation
- Customer support
- Specimen preparation
- Problem resolution
- Laboratory documentation
- Lab equipment maintenance
- Critical thinking proficiency
- Specimen processing
- Interpersonal and written communication
- Network troubleshooting
- Software installation
- Team training
Affiliations
Volunteered at the salvation army
Timeline
IT Technical Support Specialist
OSU-OKC
10.2024 - 12.2025
Lab Technician lll
Mercy
05.2013 - Current
Associate of Applied Science - Computer Information Systems
Oklahoma State University-Oklahoma City