Anna Santschi
Madison,WI
Summary
As an overall employee, I've developed strong leadership and problem-solving skills while improving team performance and customer satisfaction. I'm great at juggling multiple tasks, from training new employees to resolving customer issues, and I thrive in fast-paced environments. I focus on creating a positive and supportive team culture. I'm always ready to step in and make sure everything runs smoothly.
Overview
7
7
years of professional experience
Work History
Shift Manager
The Nitty Gritty
10.2023 - Current
- Handle customer issues effectively, demonstrating strong problem-solving skills.
- Coach employees to perform and motivate toward more efficient work.
- Improve overall team performance by delegating tasks and providing clear instructions.
Server
The Nitty Gritty
08.2017 - Current
- Demonstrate strong multitasking skills by managing multiple tables.
- Provide attentive service during high-volume periods.
- Work with POS system to place orders, manage bills, and handle complimentary items.
Education
Associate of Arts - Psychology
Madison Area Technical College
Madison, WISkills
- Customer service focus
- Employee training
- Punctual and reliable
- Ability to reflect and adapt to developing situations
- Strong Organizational Skills
- Cash handling
Accomplishments
- Employee of the Year, 2024
- Employee of the Month, 2023
Timeline
Shift Manager
The Nitty Gritty
10.2023 - Current
Server
The Nitty Gritty
08.2017 - Current
Associate of Arts - Psychology
Madison Area Technical College
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