Anna Schengrund
Jackson,New Jersey
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Centra State Specialty Script
Freehold, NJ
05.2023 - Current
- Resolved customer inquiries and complaints requiring management-level escalation.
- Communicated regularly with customers to gain insights into their needs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Ensured compliance with safety regulations and company policies.
- Maintained up-to-date knowledge of company products and services.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Supervised daily operations including scheduling shifts, assigning duties.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Lifeguard Hurricane Harbor
Six Flags Great Adventure
Jackson, New Jersey
01.2017 - 01.2019
- Performs emergency procedures such as First-Aid and CPR/AED whenever needed
- Oversees safety of swimmers in activity areas, specialty, deep-water
- Conduct rescue operations independently and as part of a team
- Responds to emergency calls
- Conducts rescue operations, following safety standards and procedures
- Checks quality of the pool water and treatment
- Team assist other lifeguards
- Maintains clean, hygienic and safe environment
- Attends regular safety lifeguarding classes (Great Adventure, seasonal).
- Conducted daily pool maintenance, including testing and adjusting chemical levels.
- Inspected recreational areas to satisfy cleanliness guidelines and remove debris.
- Checked chemical level of pool before lesson commencement and notified maintenance department of issues.
- Utilized training, rescue techniques and proper equipment to aid distressed people.
- Collaborated closely with team to identify issues and quickest methods for remediation.
- Administered first aid and CPR in response to life-threatening situations.
American Eagle Outfitters
Jackson Premium Outlets
Jackson, New Jersey
01.2017 - 01.2018
- Positive work ethic, stock levels were always at par
- Attention to detail-rearrange items for appealing sales
- Communication skills-encouraged discovery of new items for sale
- Interpersonal relationships-engage patron in shopping
- Customer service skills-friendly, kind and thoughtful of patrons needs and wants
- Dependability-on time.
Lifeguard at multiple pool locations
Candlewood Management Service Inc.
Howell, New Jersey
01.2017
- Monitors, safety and well-being of all guests in and around the swimming pool area
- Performs emergency procedures such as First-Aid and CPR/AED whenever needed
- Oversees safety of swimmers in activity areas, specialty, deep-water
- Conduct rescue operations independently and as part of a team
- Responds to emergency calls
- Team assist other lifeguards
- Conducts rescue operations, following safety standards and procedures
- Checks quality of the pool water and treatment
- Maintains clean, hygienic and safe environment.
Education
American Heart Association Basic Life Support(CPR and AED)
03.2021
Jackson Memorial High School
09.2020
Air Force Junior ROTC
09.2018
Six Flags, Great Adventure Lifeguard and deep-water safety rescue
American Red Cross CPR/AED certified, Lifeguard Certified
American Heart Association Safe babysitter certified
Skills
- Team oriented
- Pleasing personality
- Consulting
- Certification: 4 years of American Heart CPR and AED training
- Great enthusiasm
- Ability to be versatile actor and take constructive feedback
- Customer Service
- Relationship Building
- Sharp-Eyed
- Good Judgement
- Time Management
Telephone
732-928-0673, 732-956-1811
Volunteer Experience
- Jackson Memorial High School, Jackson, New Jersey, Swim Team, 2016-01-01, 2016-12-31
- Jackson Memorial High School, Jackson, New Jersey, Stage Crew, the Little Mermaid, 2016-01-01, 2016-12-31
- Ja Air Force Junior Reserve Officer Training Corps Community Service, twelve hours, 2016-01-01, 2016-12-31
- Jackson Memorial High School, Jackson, New Jersey, Fellow Christian Athletics Member, 2016-01-01, 2016-12-31
- Hope Cathedral Church, Jackson, New Jersey, Youth Group, Welcome Team, Dream Team Girl power, 2016-01-01, 2016-12-31
- American Cancer Society Walk for Special Needs Children and their families, 2016-01-01, 2016-12-31
- Families Resource Centers of America, Possibilities Walk for children with disabilities and their families
- Jackson Memorial High school, Jackson, New Jersey, Softball, 2017-01-01, 2018-12-31
Timeline
Assistant Manager
Centra State Specialty Script
05.2023 - Current
Lifeguard Hurricane Harbor
Six Flags Great Adventure
01.2017 - 01.2019
American Eagle Outfitters
Jackson Premium Outlets
01.2017 - 01.2018
Lifeguard at multiple pool locations
Candlewood Management Service Inc.
01.2017
American Heart Association Basic Life Support(CPR and AED)
Jackson Memorial High School
Air Force Junior ROTC
Six Flags, Great Adventure Lifeguard and deep-water safety rescue
American Red Cross CPR/AED certified, Lifeguard Certified
American Heart Association Safe babysitter certified