Anna Sedova
Queens,NY
Summary
Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere. Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.
Overview
6
6
years of professional experience
Work History
Hostess
The Capital Grille
01.2022 - 02.2023
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Hostess
Barcelona
03.2018 - 03.2020
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Hostess
Ferrante Restaurant
06.2018 - 04.2019
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
Hostess
Acuario Restaurant
01.2017 - 10.2018
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Education
Bachelor of Arts -
The City College of New York (cuny)
New York, NY06.2024
Communication Design, Associate's Degree -
New York City College of Technology of The City University of New York
Brooklyn, NY06.2020
Skills
- Reservations Management
- Complaint Handling
- Guest Complaint Resolution
- Guest Engagement
- Customer Service
- Event Planning
- Dining Area Maintenance
- Dining Room Management
- Server Support
Timeline
Hostess
The Capital Grille
01.2022 - 02.2023
Hostess
Ferrante Restaurant
06.2018 - 04.2019
Hostess
Barcelona
03.2018 - 03.2020
Hostess
Acuario Restaurant
01.2017 - 10.2018
Bachelor of Arts -
The City College of New York (cuny)
Communication Design, Associate's Degree -
New York City College of Technology of The City University of New York