Anna Shannon
Fairview Heights,IL
Summary
- Dynamic team leader and effective communicator, adept in problem-solving and time management. At Belleville Parks and Recreation, I enhanced camper safety and engagement, fostering inclusive environments and strengthening community bonds. Skilled in CPR and child mentoring, I consistently exceeded performance goals, contributing to a positive and impactful camp experience.
- Retail worker with proven track record in delivering high-quality customer service and maintaining smooth operations. Known for reliability and adaptability in dynamic environments, contributing effectively to team goals. Excels in cash handling, customer interaction, and problem-solving with focus on achieving results.
-Hospitality professional skilled in creating memorable guest experiences and maintaining high standard of service. Proven ability to manage guest interactions efficiently, ensuring seamless experience. Committed to team collaboration and adapting to dynamic environments, with focus on communication and problem-solving.
Overview
3
3
years of professional experience
Work History
Inclusion Camp Counselor
Belleville Parks and Recreation
05.2024 - 08.2024
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Led groups of children safely through variety of camp activities.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Boosted camp morale by fostering a supportive, inclusive, and fun environment for all participants.
- Developed strong relationships with co-counselors that resulted in seamless teamwork during challenging situations or emergencies.
- Ensured smooth transitions between activities by efficiently managing time and resources throughout each day.
- Enhanced camper experience by organizing and leading engaging activities tailored to various age groups.
- Collaborated with fellow counselors to create memorable events that promoted teamwork and strengthened bonds among campers.
- Led conflict resolution efforts among campers, fostering a positive atmosphere conducive to personal development.
- Participated in regular staff meetings to discuss strategies for improvement in areas such as programming, behavior management, and staff training.
- Instructed campers to observe proper behavior and etiquette to avoid conflicts and unruly activities.
- Facilitated team-building exercises that encouraged collaboration among peers while improving interpersonal skills among participants.
- Established lasting connections with campers'' families through consistent communication regarding progress and achievements during their time at camp.
- Fostered safe and inclusive environment for campers by strictly adhering to camp safety protocols.
Store Team Member
Popshelf
03.2023 - 08.2023
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
- Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
- Organized and recovered shelves, put away returns, and cleaned spills and messes to maintain high standards throughout sales floor.
- Cleaned counter areas, floor and restrooms to meet safety and sanitation regulations.
- Maintained a clean and organized store environment, ensuring optimal shopping experience for customers.
- Interacted positively with team members and customers to promote commitment to organization's vision and values.
- Resolved customer complaints professionally, demonstrating empathy and commitment to excellent service.
- Assisted colleagues during busy periods or when covering absences so that the optimum level of staffing was maintained at all times.
- Ensured store presentation met company standards by arranging displays attractively and keeping shelves wellstocked.
- Used cash register to tally purchases, collect payment and execute fast and friendly check-out experiences.
- Ensured compliance with all company policies related to safety, security, health regulations, resulting in fewer incidentsinjuries.
- Followed inventory management and loss prevention policies to minimize shrink in store.
- Enhanced store efficiency through diligent inventory management and accurate stock replenishment.
- Addressed and resolved customer issues, ensuring positive resolution for all parties involved.
- Streamlined restocking process to minimize disruptions on sales floor.
- Fostered positive shopping environment, greeting customers warmly upon entry.
- Handled cash transactions with accuracy, maintaining financial integrity at checkout.
- Assisted customers in finding products to meet their needs, enhancing shopping experience.
Host
Pappo's Pizzeria And Pub
01.2022 - 10.2022
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
- Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
Education
Bachelor of Arts - Criminal Justice
Saint Louis University
St. Louis, MO05-2027
Skills
- Problem-solving
- Time management
- Positive engagement
- Team leadership
- Effective communication
- Attention to detail
- Problem resolution
- CPR
Timeline
Inclusion Camp Counselor
Belleville Parks and Recreation
05.2024 - 08.2024
Store Team Member
Popshelf
03.2023 - 08.2023
Host
Pappo's Pizzeria And Pub
01.2022 - 10.2022
Bachelor of Arts - Criminal Justice
Saint Louis University