Anna Shaw
Spartanburg,SC
Summary
Dynamic Patient Access Representative with a proven track record at Spartanburg Regional Medical Center, excelling in HIPAA compliance and customer service. Enhanced patient satisfaction through empathetic support and streamlined registration processes, significantly reducing wait times. Skilled in insurance billing and adept at problem-solving, fostering a welcoming environment for all patients.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Spartanburg Regional Medical Center
02.2019 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Reduced financial loss through diligent monitoring of outstanding balances and proactive collection efforts with patients and insurers.
- Enhanced patient experience, ensuring welcoming environment from first point of contact.
- Increased patient trust and satisfaction, delivering empathetic support and guidance throughout their visit.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Followed document protocols to safeguard confidentiality of patient records.
Assistant Property Manager
Strategic Management Partners LLC
10.2013 - 01.2019
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
- Showed apartments to potential tenants and answered questions regarding community.
- Processed security deposit refunds.
- Collaborated with legal department on eviction proceedings when necessary; following proper protocols and documentation requirements laid down by law.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Organized community events to foster positive relationships between tenants
- Reduced vacancy rates through targeted marketing efforts like hosting open houses and leveraging social media platforms.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
Education
No Degree - Business Management
Greenville Technical College
Greenville, SCHigh School Diploma -
Woodmont High School
Piedmont, SCSkills
- Customer service
- Accurate insurance coverage assessment
- HIPAA compliance
- Patient registration
- Multitasking and organization
- Patient check-in
- Registration and admissions
- Phone and email etiquette
- Strong empathy
- Problem-solving
- Team collaboration
- Money handling
- Quality assurance
- Insurance billing
- Payment processing
Certification
Certified Healthcare Access Associate (CHAA)
Timeline
Patient Access Representative
Spartanburg Regional Medical Center
02.2019 - Current
Assistant Property Manager
Strategic Management Partners LLC
10.2013 - 01.2019
No Degree - Business Management
Greenville Technical College
High School Diploma -
Woodmont High School
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