Anna Shay

• Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
• Established and maintained effective communication with staff members to ensure efficient operations.
• Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
• Coordinated training activities for employees to ensure compliance with company policies and procedures.
• Maintained relationships with vendors to obtain the best pricing on supplies and materials.
• Created a positive work environment by developing team building activities that encouraged collaboration among departments.
• Resolved customer complaints quickly while maintaining high quality standards of service delivery.
• Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
• Conducted regular meetings with senior management team to review progress against established objectives.
• Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
• Assisted in the recruitment process by interviewing potential candidates for open positions.
• Performed routine audits of internal controls in order to maintain accuracy of financial records.
• Trained employees on duties, policies and procedures.
• Recruited, interviewed and hired qualified staff for open positions.
• Created schedules and monitored payroll to remain within budget.
• Supervised employees through planning, assignments, and direction.
• Recruited, trained and empowered employees to achieve key performance indicators.
• Administered employee discipline through verbal and written warnings.
• Managed inventory levels and conducted corrective action planning to minimize long-term costs.
• Conducted employee evaluations to provide adequate feedback and recognize quality performance.
• Guided management and supervisory staff to promote smooth operations.
• Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
• Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
• Prepared staff work schedules and assigned team members to specific duties.
• Delegated work to staff, setting priorities and goals.
• Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
• Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
• Mitigated business risks by working closely with staff members and assessing performance.
• Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
• Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.

• Managed daily operations of business, including hiring and training staff.
• Developed strategic plans to increase profitability and efficiency.
• Identified new opportunities for growth, expansion, and diversification.
• Created marketing campaigns to attract new customers.
• Negotiated contracts with vendors and suppliers.
• Oversaw budgeting and financial management.
• Analyzed industry trends to develop competitive strategies.
• Maintained relationships with existing clients by providing superior customer service.
• Implemented quality assurance processes to ensure product excellence.
• Researched potential partners in order to expand services offered.
• Reviewed legal documents related to business operations.
• Ensured compliance with local, state, and federal regulations.
• Developed policies and procedures for the organization.
• Provided direction and guidance to employees.
• Monitored performance of personnel against goals set forth by the company.
• Conducted performance reviews for employees on a regular basis.
• Set pricing structures according to market analytics and emerging trends.
• Promoted business on social media platforms to maximize brand identity and generate revenue.
• Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
• Led startup and creation of operational procedures and workflow planning.
• Developed and implemented successful sales strategies to meet business goals.
• Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
• Analyzed client business needs and assisted in determining appropriate resources and strategies.

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• Hosted special events to boost brand awareness and increase community engagement.
• Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
• Created and implemented employee onboarding and training programs to promote employee retention and team collaboration.
• Executed performance reviews to encourage improved productivity for team members.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
• Prepared staff work schedules and assigned team members to specific duties.
• Delegated work to staff, setting priorities and goals.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
• Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
• Formed and sustained strategic relationships with clients.
• Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
• Implemented successful business strategies to increase revenue and target new markets.
• Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
• Created effective business plans to focus strategic decisions on long-term objectives.
• Monitored progress by establishing plans, budgets and measuring results.
• Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
• Mitigated business risks by working closely with staff members and assessing performance.
• Forecasted customer demand to set prices or credit terms for goods or services.
• Directed or coordinated financial or budget activities to fund operations and maximize investments.
• Structured HR consulting services to support clients during organizational developments and changes.