Anna Sherman
Sterling Heights,Michigan
Summary
Dynamic leader with a proven track record in driving business growth initiatives and enhancing operational efficiency at Keto Katz Bakery and Sink-Rite Die Company. Excelled in customer relations and financial management, achieving significant customer satisfaction and cost reduction. Skilled in strategic planning and team leadership, consistently delivering results beyond expectations. Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Owner
Keto Katz Bakery
2022.02 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
Office Management Assistant
Sink-Rite Die Company
2008.08 - 2022.03
- Handled sensitive documents with confidentiality, ensuring data privacy was upheld consistently.
- Collaborated with department managers to facilitate cross-functional projects efficiently.
- Contributed to a positive work atmosphere by providing administrative support as needed while maintaining strong interpersonal relationships among staff members.
- Increased efficiency by organizing electronic files using consistent naming conventions and folder structures across teams.
- Assisted in the development of office policies and procedures, contributing to a more organized work environment.
- Delivered timely reports on various metrics to inform decision-making processes within the organization.
- Managed office inventory and supplies, ensuring optimal levels were maintained at all times.
- Streamlined office processes by implementing efficient filing systems and digital document organization.
- Reduced expenses with thorough budget tracking and expense report analysis.
- Ensured a clean and professional office environment through meticulous attention to detail in maintaining common areas.
Education
No Degree - Culinary Arts
Macomb Community College
Clinton Township, MIHigh School Diploma -
Chippewa Valley High School
Clinton Township, MI06.1995
Skills
- Customer Service Management
- Effective leader
- Administrative Management
- Data Management
- Customer Relations
- Decision-Making
- Attention to Detail
- Inventory Management
- Quality Assurance
Timeline
Owner
Keto Katz Bakery
2022.02 - Current
Office Management Assistant
Sink-Rite Die Company
2008.08 - 2022.03
No Degree - Culinary Arts
Macomb Community College
High School Diploma -
Chippewa Valley High School
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