Summary
Overview
Work History
Education
Skills
Timeline
Generic

Anna Sherrod

HOUSTON,TX

Summary

Tech-savvy professional with advanced training and experience. Delivers above-average results to delight customers and drive internal enhancements.

Overview

10
10
years of professional experience

Work History

Administrative Assistant - Distribution

Solvchem/Link
Pearland, TX
09.2023 - Current
  • Office Management
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Chemical plant environment
  • Responsible for processing shipping papers for drivers, and Bill of Ladings necessary for every hazard shipment. Organize shipping documents for outbound shipments in the U.S and overseas.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Customer service, assisting drivers
  • Scheduling
  • Organize and count inventory to ensure efficiency
  • Responsible for preparing Hazmat markings and labels (determining if hazardous using hazmat table) for bulk packaging transported by air, vessel & highway, in the U.S and overseas. Biohazards, marine pollutants, corrosive, combustible, and explosive materials. Over 10,000+ labels monthly
  • Processed incoming drum and tote orders from customers quickly and accurately.
  • Used daily system logs to document production information, discussing issues with management.
  • Assisted fellow planning staff members with tasks to maintain proper workflows in operations department
  • Traced missing material and shipments through vendor and customer communications.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Ensured that all employees had proper personal protective equipment available at their workstations.

Data Entry Specialist/Field Service Coordinator

SentriForce/Express Employment professionals
Houston, TX
08.2023 - 08.2023
  • Completed accurate and efficient data entry and database updates to support business operations.
  • Possess strong interpersonal skills using tact, patience and courtesy
  • Input client information into excell spreadsheets and company database to provide leaders with quick access to essential client data.
  • Identified, corrected and reported data entry errors.
  • Maintain flexibility and/or the ability to work overtime as needed in order to meet stringent schedules and time lines

Marketing Manager

Every day Sucess team
01.2021 - 06.2023
  • Offered Marketing services
  • Promote content through advertising on specific media networks to reach target audience.
  • Participate in daily team development meetings via Zoom (500+ zoom room capacity) to stay up to date with all marketing services available
  • Created and published quality content on selected social media networks to communicate company message
  • Designed content editorial calendar to plan marketing campaigns and integrate social media content.

Case Manager

Percepta
Houston, TX
02.2022 - 02.2023
  • Ford Motor Company case specialist
  • Met clerical needs by making phone calls, replying to emails and data entry.
  • Inbound and outbound calling
  • Work with customers to earn and retain their loyalty by showing the appropriate empathy and resolving their concerns in the fastest and most pleasant means possible.
  • Coordinated between various entities to manage cases.
  • Maintained up-to-date case records , accurately documenting each case activity.
  • Maintained certifications and completed training on systems and components.
  • Conveyed troubleshooting diagnosis to customer and outlined proposed repair plan and associated costs.

Customer Service Representative

Asurion/ AT&T
Houston, TX
09.2021 - 03.2022
  • Resolved customer complaints promptly and efficiently.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Developed promotional strategies to increase sales volume.
  • Processed returns, exchanges, and refunds in accordance with company policies.

Retail Merchandiser

Advantage Sales And Marketing
Houston, TX
09.2017 - 08.2021
  • Inventory counts
  • Rotated products from stockroom out to department sales floor according to seasonal plans, promotional schedules and style rotation plan.
  • Communicated and coordinated execution of planograms with store management.
  • Updated store planograms in collaboration with management.
  • Updated pricing and sales signs to promote merchandise.

Receptionist

Autonation Nissan
Katy, TX
08.2014 - 12.2017
  • Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
  • Made copies, sent faxes and handled all incoming and outgoing correspondence.
  • Dispersed incoming mail to correct recipients throughout the office.
  • Maintained an up-to-date department organizational chart.

Education

Bachelor of Science - Business

University of Phoenix
Tempe, AZ

Real Estate

Houston Community College
Houston, TX

Photographic, Film, And Video Technology

The Art Institute of Houston
Houston, TX

Business Administration And Management -

Lamar University

Skills

  • Microsoft Office and Outlook proficiency
  • Photo and Video Editing
  • Content creating/Product promotion
  • Accurate with strong attention to detail
  • Ability to communicate professionally
  • Experience in Leadership 15 employees
  • HIPAA and OSHA Certified

Timeline

Administrative Assistant - Distribution

Solvchem/Link
09.2023 - Current

Data Entry Specialist/Field Service Coordinator

SentriForce/Express Employment professionals
08.2023 - 08.2023

Case Manager

Percepta
02.2022 - 02.2023

Customer Service Representative

Asurion/ AT&T
09.2021 - 03.2022

Marketing Manager

Every day Sucess team
01.2021 - 06.2023

Retail Merchandiser

Advantage Sales And Marketing
09.2017 - 08.2021

Receptionist

Autonation Nissan
08.2014 - 12.2017

Bachelor of Science - Business

University of Phoenix

Real Estate

Houston Community College

Photographic, Film, And Video Technology

The Art Institute of Houston

Business Administration And Management -

Lamar University

Similar Profiles

CREATE PROFILE
Anna Sherrod