Anna Shetler Libby
Plymouth,MA
Summary
Results-driven Team Leader with proven expertise in supervising and motivating teams to achieve high performance. Notable strengths in project management, conflict resolution, and effective communication have led to significant improvements in team productivity and streamlined workflow efficiency. Committed to fostering a collaborative environment that enhances individual and collective success.
Overview
19
19
years of professional experience
Work History
Team Leader
TMed Holdings/Charm Medical Supply
Pembroke, MA
08.2018 - Current
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Maintained positive working relationship with fellow staff and management.
- Managed conflict resolution within the team to maintain a positive work environment.
- Implemented strategic plans to enhance team performance and productivity.
- Assigned projects and distributed tasks to team members as per area of expertise.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
Assistant Store Manager
JOANN Fabrics and Crafts
Hyannis, MA
06.2012 - 08.2018
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Oversaw aspects of maintenance, inventory, and daily activity management.
- Prepared staff work schedules and assigned team members to specific duties.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Trained new employees on store policies, procedures and customer service standards.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Supervised cash handling processes to ensure accuracy of transactions.
- Handled scheduling for store shifts to achieve adequate staffing.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
Team Leader
Target
Hanover, MA
06.2006 - 06.2012
- Collaborated with Human Resources department on employee retention programs.
- Demonstrated excellent customer service skills when interacting with both internal and external customers.
- Scheduled follow-up interviews when required, liaising directly with candidates to arrange suitable timescales.
- Reviewed resumes, CVs, cover letters, applications and other documents related to job applications.
- Reviewed and approved timesheets for payroll processing.
- Prepared payroll documentation by entering data into cumulative payroll document.
Education
Master of Arts - History
Tufts University
Medford, MA06-2002
Bachelor of Arts - History
University of MA Dartmouth
North Dartmouth, MA06-2000
Skills
- Team management
- Strategic planning
- Employee training
- Conflict resolution
- Customer service
- Performance evaluation
- Coaching
- Client support
References
References available upon request.
Timeline
Team Leader
TMed Holdings/Charm Medical Supply
08.2018 - Current
Assistant Store Manager
JOANN Fabrics and Crafts
06.2012 - 08.2018
Team Leader
Target
06.2006 - 06.2012
Master of Arts - History
Tufts University
Bachelor of Arts - History
University of MA Dartmouth
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