Anna Shevchenko
Auburn,WA
Summary
Detail-oriented Patient Access Representative with extensive medical services background and strong work ethic. Excellent communications skills and empathetic nature enabled achievement of positive outcomes. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Virginia Mason Franciscan Health
01.2023 - Current
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Processed payments using credit cards, maintaining accurate records of transactions.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Greeted and assisted patients with check-in procedures.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Trained new staff on filing, phone etiquette and other office duties.
- Delivered support to medical staff in completion of patient paperwork.
- Answered incoming calls and scheduled appointments.
- Followed document protocols to safeguard confidentiality of patient records.
- Responded to inquiries by directing calls to appropriate personnel.
- Verified patient insurance eligibility and entered patient information into system.
- Recommended service improvements to minimize recurring patient issues and complaints.
Administrative Assistant
Proliance Orthopedic Associates
01.2020 - 12.2022
- Provided patients with correct paperwork needed according to the type of appointment.
- Schedule recheck appointments, new patients, post ops, pre ops, etc.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Knowledge in NextGen EMR, EPIC, and Phoenix.
- Perform day to day general office duties including copying, faxing, scanning, and data entry.
- Exercise problem solving and conflict resolution skills when handling patient complaints.
- Maintained inventory of office supplies and placed orders.
- Collect copays and payments.
- Transcribed provider dictations and sent for approval.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Assisted coworkers and staff members with special tasks on daily basis.
Front Desk Lead
Cosmetic surgery & Dermatology of Issaquah
05.2018 - 01.2020
- Check in patients, verifying contact, insurance information.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered customer telephone calls promptly and appropriately handled needs.
- Taking payment of copay or account balances.
- Maintained clean and organized front desk areas to uphold polished company image.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Performed wide-ranging administrative, financial and service-related functions.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Trained and supervised employees on office policies and procedures.
- Scan in important documents into patients chart in EMA.
- Proofread and edited documents for accuracy and grammar.
- Volunteered to help with special projects of varying degrees of complexity.
- Sort through the fax and task the correct provider.
- Schedule appointments in EMA Systems.
- Keep the front office tidy and in stock of forms, office supplies.
- Scan the schedules for mistakes or incorrect appointments to be rescheduled.
Front Desk Receptionist/Administrative Assistant
NW Sports Rehab
12.2016 - 02.2018
- Sort through mail & EOB's and enter correct data into patient charts.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected deposits, fees, and payments.
- Manage Evicore online authorizations for insurance purposes.
- Completed all tasks in compliance with company policies and procedures.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Routed incoming mail and messages to relevant personnel without delay.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Maintained inventory of office supplies and placed orders.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Volunteered to help with special projects of varying degrees of complexity.
Medical Receptionist
Dermatology of Seattle
01.2016 - 11.2016
- Opened the clinic daily, printed the schedules for the providers, made coffee in the waiting area and made sure that everything was clean and ready for patients use.
- Checked for voicemails and routed them properly.
- Replied to any important emails.
- Sort through the incoming faxes every 10 min and call on referrals.
- Prepare the charts for the upcoming days and call new patients for reminders of appointment.
- File any reports, prescriptions, biopsy's, chart notes, letters, etc into the patients charts.
- Managed Zoc Doc portal online.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Confirm appointments through the automated system that the patients use to reply using via text.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Verified insurances through special portals available.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Helped patients complete necessary medical forms and documentation.
- Maintained current and accurate medical records for patients.
Medical Receptionist
Proliance Surgeons
08.2014 - 12.2015
- Welcome and greet patients/clients/visitors to the department in a manner that is helpful and friendly
- Checkin patients and provide with correct paperwork needing according to the type of appointment
- Schedule recheck appointments, new patients, post ops, pre ops, etc
- Knowledge in NextGen EMR, and Phoenix
- Perform day to day general office duties including copying, faxing, scanning, and data entry
- Maintain patient areas, office supplies, and front desk area
- Exercise problem solving and conflict resolution skills when handling patient complaints
Medical Receptionist
East Hill Medical Clinic
02.2012 - 08.2014
- I opened/closed the clinic daily
- I made sure that all the charts were prepped and ready to be seen as the patient checks in
- I answered phones and relayed them to the correct extension if needed
- I scheduled and rescheduled all the appointments, and made sure an interpreter was ordered if needed for the patient
- I verified insurances the day before and entered any changes prior to patients appointment
Education
Certified Nurse Assistant - Nursing
Kamanga CNA Training
Des Moines, WA12.2012
High school or equivalent - undefined
Thomas Jefferson Senior High School
Auburn, WA12.2012
Skills
- Registration management
- Patient check-in
- Patient identity verification
- Financial procedures adherence
- Team leadership
- Problem-solving
- Insurance verification
- Phone and email etiquette
- Team collaboration
- Referral coordination
- Appointment scheduling
- EMR
- Medical terminology
- Customer service
Personal Information
Work Permit: Authorized to work in the US for any employer
Certification
Certified Nursing Assistant - Kamanga Nursing
Languages
Ukrainian
Native or Bilingual
Russian
Native or Bilingual
English
Full Professional
Timeline
Patient Access Representative
Virginia Mason Franciscan Health
01.2023 - Current
Administrative Assistant
Proliance Orthopedic Associates
01.2020 - 12.2022
Front Desk Lead
Cosmetic surgery & Dermatology of Issaquah
05.2018 - 01.2020
Front Desk Receptionist/Administrative Assistant
NW Sports Rehab
12.2016 - 02.2018
Medical Receptionist
Dermatology of Seattle
01.2016 - 11.2016
Medical Receptionist
Proliance Surgeons
08.2014 - 12.2015
Medical Receptionist
East Hill Medical Clinic
02.2012 - 08.2014
High school or equivalent - undefined
Thomas Jefferson Senior High School
Certified Nursing Assistant - Kamanga Nursing
Certified Nurse Assistant - Nursing
Kamanga CNA Training
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