Summary
Work History
Education
Skills
References
Timeline
Generic

Anna Shoemaker

Gibraltar,MI,Michigan

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Work History

Home Health Care Supervisor/Recruiter

Second Family Senior Care
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.

Front Office Specalist

Concentra Urgent Care
  • Enhanced customer satisfaction by efficiently managing front office tasks and providing exceptional service.
  • Streamlined appointment scheduling for improved patient experience and increased daily appointments.
  • Boosted office productivity by implementing effective organizational systems and maintaining accurate records.
  • Collaborated with medical staff to ensure timely communication of patient information and seamless coordination of services.

Front Office Assistant- Technician

Team Rehabilitation Physical Therapy
  • Enhanced customer satisfaction by promptly addressing inquiries and concerns at the front desk.
  • Streamlined office operations for increased efficiency through effective organizational tasks such as filing, scheduling, and data entry.
  • Facilitated seamless communication between departments by routing calls and relaying messages accurately and in a timely manner.
  • Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
  • Assisted in the rehabilitation of patients, utilizing various therapeutic modalities such as ultrasound and electrical stimulation.
  • Contributed to a positive clinic atmosphere by maintaining clean and organized treatment areas, ensuring efficient workflows for staff members.
  • Streamlined daily operations through effective scheduling, appointment management, and coordination with other healthcare professionals.
  • Built rapport with patients, fostering trust and open communication throughout their rehabilitation journey.

Education

High School Diploma -

Oscar A. Carlson High School
Gibraltar,MI
05.2014

No Degree - Cosmetology License

Michigan College of Beauty
Monroe,MI
05.2014

Skills

  • Process Improvement
  • Staff Management
  • Data Analytics
  • Schedule Development
  • Clerical Support
  • Data Entry
  • Scheduling
  • Database Management
  • Meeting Planning
  • Workflow Optimization
  • Travel Coordination
  • Professional Communication

References

References available upon request.

Timeline

Home Health Care Supervisor/Recruiter

Second Family Senior Care

Front Office Specalist

Concentra Urgent Care

Front Office Assistant- Technician

Team Rehabilitation Physical Therapy

High School Diploma -

Oscar A. Carlson High School

No Degree - Cosmetology License

Michigan College of Beauty
Anna Shoemaker