Anna Shoemaker
Holland
Summary
Effective communicator and collaborative team player focused on delivering outstanding service and support. Proficient in clerical tasks and team assistance, with a strong ability to schedule meetings and organize office operations. Committed to meeting customer needs and ensuring smooth office functionality.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Office Assistant/Coordinator
West Michigan Dermatology
Holland
10.2024 - 09.2025
- Customer service - Managed customer accounts, scheduled appointments and surgeries
- Multitasking between office work and answering calls
- Assisted with medical records management and ensured accuracy of patient information.
- Coordinated patient intake procedures and collected necessary documentation efficiently.
- Supported the billing department by verifying insurance information for patients.
Member Advocate
Credit Union Of Colorado
Denver
06.2022 - 08.2024
- Customer service - Managed customer accounts, assisted with loans, problem-solved with members, teller transactions, started taking virtual appointments.
- Teamwork - shared and generated new ideas, work in team environment
- Assisted in opening new headquarters, Networking and supporting other branches.
- Resolved member issues by collaborating with various departments effectively.
Patient Advocate
Research Catalyst
Denver
09.2021 - 06.2022
- Assist clients with resources and questions concerning Parkinson's Disease.
- Extensive communication with clients via phone and email.
- Teamwork building - meetings and discussing review of client progress.
- Strong use of different computer systems.
Pharmacy Representative
Priority Health
Grand Rapids
08.2019 - 09.2021
- Assisted and educated members, providers, and pharmacies of health plan benefits.
- Strong communication skills via phone, face to face, online, email, and detail oriented.
- Knowledge of claims, billing, and different computer systems.
- Facilitated and resolved complex problems.
Pharmacy Technician
Spectrum Health and Meijer Pharmacy
Jenison
06.2015 - 07.2019
- Knowledge of claims, billing, and different computer systems.
- Collaboration working well with teammates & customers.
- Processed and filled prescriptions accurately for diverse patient needs.
- Managed medication inventory to ensure availability and compliance.
Education
Associates Degree - General Studies
Grand Rapids Community College
Grand Rapids05.2015
High School -
Holland Christian High School
Holland05.2012
Skills
- Medical records management
- Office software proficiency
- Appointment scheduling
- Insurance verification
- Patient intake coordination
- Customer relationship management
Certification
- Notary Public, 06/01/22
- Pharmacy Certification, 06/01/15
Timeline
Office Assistant/Coordinator
West Michigan Dermatology
10.2024 - 09.2025
Member Advocate
Credit Union Of Colorado
06.2022 - 08.2024
Patient Advocate
Research Catalyst
09.2021 - 06.2022
Pharmacy Representative
Priority Health
08.2019 - 09.2021
Pharmacy Technician
Spectrum Health and Meijer Pharmacy
06.2015 - 07.2019
Associates Degree - General Studies
Grand Rapids Community College
High School -
Holland Christian High School