Anna Shpakoff

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Handled customers with care and tended to their needs specifically and properly.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Cultivated warm relationships with regular customers.
• Bussed and reset tables to keep dining room and work areas clean.
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
• Maintained a clean and orderly dining area for an enjoyable guest experience.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Assisted in training new hires, providing guidance on restaurant standards and best practices.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
• Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
• Used slow periods to restock supplies, ice, trays, and delivery bags.
• Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
• Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
• Enhanced team efficiency, collaborating effectively in high-pressure settings.
• Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
• Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
• Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
• Built rapport with guests to enhance their dining experience and encourage return visits.

I was a line cook for 3 years, but before it was the Tavern on the Lake, I had worked under different owners as a prep cook when I was 13 and 14. I also helped run food to tables when I had first started there and eventually made my way from food runner to night shift supervisor. I dealt with things like food ordering, helping create the menu and do pricing, prepping of all kinds, worked on a flat top grill, friers, training on how to filter and clean friers, can clean a flat top grill, deep cleaning kitchens, plating food, and occasionally helping with the front of house.