Summary
Overview
Work History
Education
Skills
Timeline
Generic

ANNA SIDDIQI

Lauderdale,FL

Summary

Proactive Appointment Setter with exceptional sales and customer service strengths. Proven to generate high-quality leads through proactive communication using tact, diplomacy and professionalism. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Talented Scheduler with a hardworking mentality and an organized approach. Familiar with compliance and documentation requirements. Experienced Scheduler proficient in calendar management and documentation. Driven to optimize procedures and improve productivity. Offering [Number] years of administrative and customer service experience. Service-oriented Telemarketer with passion for providing excellent customer service. Friendly, personable and always professional under pressure. Known for thriving in fast-paced and busy environments. Persistent and highly motivated Telemarketer with a flair for sales and marketing. Looking to secure a position in a thriving and fast-paced environment where excellent customer service skills will be utilized and appreciated. Remarkable Telemarketer provides superior customer service to callers. Friendly, punctual, dependable and computer-savvy. Specializing in balancing many different tasks at once. Strong willed Telemarketer with high level of enthusiasm and energy. Over [Number] years of experience in call center environments. Possessing skills in developing rapport with each customer. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Overview

16
16
years of professional experience

Work History

Appointment Scheduler

United Health Care Global
2020.06 - Current
  • Increased appointment scheduling efficiency by implementing user-friendly software systems.
  • Enhanced customer satisfaction with timely and accurate appointment confirmations and reminders.
  • Reduced no-show rates by consistently following up with clients prior to their scheduled appointments.
  • Streamlined appointment setting process for improved client experience and higher retention rates.
  • Collaborated with team members to ensure full coverage and optimal scheduling of appointments across departments.
  • Developed strong relationships with clients, providing personalized service when booking, rescheduling, or canceling appointments.
  • Maintained a comprehensive understanding of company policies and procedures in order to effectively communicate them to clients during the scheduling process.
  • Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
  • Assisted in training new staff members on scheduling software, company policies, and best practices for exceptional customer service.
  • Optimized available time slots by proactively identifying opportunities to fill cancellations or last-minute openings.
  • Ensured seamless coordination between departments by effectively communicating schedule changes in a timely manner.

Sales Associate

Cinch
2018.01 - 2020.02
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.

SALES

Alorica
Fort Lauderdale , FL
2017.02 - 2019.12
  • Motivated sales team to exceed sales quotas through friendly competition and other incentive programs.
  • Collaborated with sales organization and delivered outstanding sales support to retain and grow business.
  • Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
  • Enhanced sales performance through continuous sales training and skill enhancement as professional phone salesperson.

Sales Associate

GLOBAL
NORTH LAUDERDALE
2015.03 - 2018.08
  • Defined regional sales strategies, developing and revising annual and quarterly sales plans for review by organizational leadership.
  • Built, trained and managed sales and operational teams to carry out sales initiatives and reach objectives.
  • Partnered with sales leaders to set strategies, territory design, sales targets and quotas.
  • Collaborated with sales organization and delivered outstanding sales support to retain and grow business.
  • Organized sales area and work station to showcase products and boost sales.

SALES

Teleperformance USA
Fort Lauderdale , FL
2008.01 - 2015.07
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.

Education

Associate of Science - MEDICAL BILLING AND CODIN

ATI Career Training Center - Miami
Miami, FL
01.2001

Skills

  • Patient Flow Management
  • Referral Management
  • Chart Updating
  • Guest Relations

Timeline

Appointment Scheduler

United Health Care Global
2020.06 - Current

Sales Associate

Cinch
2018.01 - 2020.02

SALES

Alorica
2017.02 - 2019.12

Sales Associate

GLOBAL
2015.03 - 2018.08

SALES

Teleperformance USA
2008.01 - 2015.07

Associate of Science - MEDICAL BILLING AND CODIN

ATI Career Training Center - Miami
ANNA SIDDIQI