Anna Sikes

Serve as team lead. Leading special projects, training initiatives, and administering communications and reports for the Org Management process. Problem resolutions – Review, research, and resolve various issues and/or questions. This includes responding to employees (former and current) requests. This also includes coordinating solutions with the assistance of People First or the Department of Financial Services. Provide guidance to employees, managers and staff in the interpretation of the State Personnel Rules and agency policies regarding personnel rules. Coordinate the development and revision of the Standard Operating Procedures for Organizational Management. Act as subject matter expert and provide assistance to Organizational Management staff in the area of compensation and classification. This activity includes reviewing information to ensure that work is processed correctly and helping team members when necessary. Provide training to employees and liaisons. Draft monthly communications on behalf of the Organizational Management team for publication. This would include preparing written communication (e-mail responses, Supervisor News You Can Use, News You Can Use and other articles, Policy updates etc.) and coordinating tasks to complete projects. Responsible for content as well as standard English, grammar, punctuation, and format for professional written communications accepted by the agency. Act as Project Manager which includes managing the bi-weekly updates of team projects, overseeing the daily organization as well as maintenance of team strategic and special projects, and coordinate Strategic and special projects for the Org Management team. Oversees the classification process. Coordinate Classification Actions and Validate Classifications. Perform Desk Audits. Process retro-active payment requests and submits to Bureau of State Payrolls. Monitor monthly Pay Warrant Report (direct deposit) and communicate with employees, as needed. Assist with bill analyses. Act as subject matter expert and provide assistance to Organizational Management staff for I-9 compliance. Act as Master PAR Approver – Approve all PAR actions daily. Validate new hire PARs as per PAR Validation Spreadsheet, weekly. T racking employment authorization expiration dates, monitoring and providing notice to employees, as needed. Gathers and prepares data for workload measures and other statistical reports as required by management. Maintain a list of all employees with financial disclosure filing obligations, provide notice to employees as needed, and act as liaison between Department of Revenue staff and the Florida Commission on Ethics as needed. Maintain weekly and monthly reports and communications regarding performance management for the Department of Revenue. Maintain a list of Department of Revenue employees who are eligible for Nonresident Alien tax exemption status, obtain and complete the necessary forms and provide them to the Bureau of State Payrolls. Act as back up for compensation for all programs which will include the review, processing, and maintenance of all compensation/payroll actions as needed. Back up for Employment Verifications - complete and return to requestor all requests for verification of employment, enter on tracking spreadsheet, and save to folder. Performs other duties as requested by Process Manager and Director of the Office of Workforce Management.

Problem resolution - review, research, and resolve various issues and/or questions for former and current employees. Act as subject matter expert and provide assistance to Organizational Management staff as well as Program Office liaisons and Program administrators in the area of classification and compensation. This activity includes reviewing information to ensure that work is processed correctly and helping team members when necessary. Respond to internal customer requests for assistance and when necessary, coordinates solutions with the assistance of People First and Department of Financial Services to resolve compensation and classification issues. Provide guidance to employees, managers and staff in the interpretation of the State Personnel Rules and agency policies regarding personnel rules. PD Database Maintenance – run a monthly report to identify past due (30 days or more) position descriptions. Desk Audits – Assist the Organizational Management Supervisor in conducting desk audits, per employee requests. Reorganizations – Assist the Organizational Management Supervisor in the review and processing of reorganizations. Annual Special Projects – Review and process required annual reports such as OPS Annual Report, Special Pay Increases and Telework. Act as lead and/or team member for various Org Management strategic and special projects including mass loads. Participates as a team member for special projects and strategic planning as they relate to the Office of Workforce Management. Assist with settlements by requesting payroll documents from the Bureau of State Payroll, Department of Financial Services as needed. Provide training and makes presentations for managers and supervisors. Financial Disclosure – maintain a list of current financial disclosure positions and their incumbents. Notify employees of their financial disclosure requirements and ensure they file the proper forms in a timely manner. AskOrgManagement email account – maintain the AskOrgManagement email account by sending the emails to the correct specialist.

Assist in conducting daily administrative activities (purchasing, liaison to HR on any personnel/insurance/tuition waiver/payroll issues), filing, copying, typing, answer phones, assist employee's on issues, and directing special projects or activities as assigned by the Revenue Program Administrator. Maintain current records on the Revenue Program Administrator and their direct reports. Track all assigned correspondence, legislative transmittals and outgoing correspondence from process. Distribute all incoming correspondence to appropriate section. Ensure that all deadlines and department standards are met. Reviews/Researches/Prepares presentation and reports by using Microsoft Office - (Vacancy, Rate, Notice of Injury, Leave Without Pay, Accident and Investigation, Inventory, Building Safety Checklist, Emergency Contact Lists, Organizational Charts, Seating Charts, Phone Lists, Printer Maintenance) as directed by the Revenue Program Administrator. Prepares purchase requisitions and purchases through the P-card and MFMP, monitors, approves purchases. Composes memos and letters not requiring the personal attention of the Revenue Program Administrator. Assists others to initiate improvements in their section, and throughout the Department. Experience interpreting and applying policies, procedures, rules, regulations, or statutes. Liaison with the facilities office - (request repairs, coordinate maintenance, Safety and Security Liaison for section. Arrange travel, complete authorizations to incur travel, complete travel reimbursements, and reconcile all T-Card purchases for the process using MFMP/WORKS. Assist in the hiring process - request and prepare all documents for reclassifications or reassignments, prepare all job posting requisitions in People First, schedule and assist with interviews, and review personnel package for accuracy, and track the process from start to finish. Coordinate/schedule meetings; assist in conference room scheduling and conflicts, conference room set-up, and taking meeting minutes. Coordinate/schedule meetings; assist in conference room scheduling and conflicts, conference room set-up, and taking meeting minutes. Hold meetings on changes/additions of policies and procedures. (Payroll, Personnel Packages, Attendance & Leave, etc.) Complete and submit SAP access documents IS-600010, IS-600001, IS-600002, IS-600009 for current employees and new hires. Maintain flex and telework schedules and documentation. Assist other sections when needed. Assist with Taxpayer Inquiries, Internet Registrations, and Records Requests in SUNTAX when needed. Perform other duties when necessary.

Process DR-1 applications and performing registration functions in SUNTAX Communicate with taxpayers to explain and interpret tax related issues Research, interpret, and apply tax law. Researches and evaluates documents and information related to all taxes. Conducts research, editing and analysis of tax information filed with the Department of Revenue on existing business partner/taxpayer accounts using multiple databases including, but not limited to, SUNTAX (System for Unified Taxation). Resolves taxpayer inquiries regarding tax liabilities, assessments, questionable or difficult tax returns, documents and registration applications where additional research and comprehensive analysis is necessary to make determinations and update taxpayer accounts. Provides accurate information to businesses to make accurate determinations for the purposes of securing tax registrations. Communicates with internal and external customers to obtain and provide information to resolve discrepancies on taxpayer accounts or determine taxpayer obligation. Provides accurate information and educates internal and external customers, in a clear and concise manner, regarding all tax law and Department policies as they apply to taxpayer requirements. Provides training and technical assistance for lower-level specialists, including the research necessary to ensure statutory compliance. Recommends and assists in developing process improvements for business processes within the guidelines of General Tax Administration’s Strategic Plan. Participates on process improvement teams that develop recommendations to improve the efficiency and effectiveness of the process. Uses prescribed problem-solving techniques to resolve issues and provide feedback. Manages a diverse workload assigned by the SAP/mainframe systems to resolve account maintenance issues and correct tax returns and payments processed incorrectly. Reallocates tax reports and payments to proper accounts and/or quarters.

Social data changes using SAP Research leads and affiliates of current cases via LexisNexis Accurint Process incoming and outgoing mail via First Class Postal Service and Certified Mail Upkeep files for teleworkers Scanning and attaching documents via SAP Data entry into “Access” certified mail database Maintaining schedules for monthly meetings Maintaining a multi-line phone system Assist managers during the hiring process.

Review all incoming employment applications for eligibility. Oversee opening and closing tasks for all employees Oversee all office procedures Manage scheduling and paperwork for field crews Train new employees, and train current employees on new information Testing and implementing new software and systems Accounts Receivable Accounts Payable Purchasing Sales and Company Marketing Customer service/Retail sales.