Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Anna Silakone

Cumberland

Summary

Dynamic professional with extensive experience in managing restaurant operations. Skilled in customer relationship management and inventory control, contributing to improved service delivery and operational efficiency. Committed to fostering a positive dining experience through effective staff training and customer feedback integration.

Overview

9
9
years of professional experience
1
1
Certification

Work History

General Manager

IL Massimo
Providence
02.2023 - Current
  • Oversaw daily operations to ensure smooth restaurant functionality.
  • Developed training programs for new employees to enhance service quality.
  • Implemented customer feedback systems to improve dining experiences and service delivery.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Trained employees on duties, policies and procedures.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Guided management and supervisory staff to promote smooth operations.

Manager/Restaurant Owner

Thai Basil
Pawtucket
10.2016 - 11.2022
  • Developed and implemented menu offerings aligned with customer preferences and trends.
  • Maintained high standards of food quality and cleanliness in compliance with health regulations.
  • Trained and supervised staff on best practices for customer service and food preparation.
  • Oversaw inventory management, including ordering supplies and minimizing waste.
  • Monitored daily operations including customer service delivery, kitchen production levels, cash handling procedures.
  • Maintained detailed records of stock inventory levels in order to minimize losses due to spoilage or theft.
  • Developed relationships with suppliers in order to secure discounts on bulk orders of ingredients or supplies.
  • Managed payroll activities including processing time sheets and tracking employee hours worked.
  • Administered finances and led business operations by running payroll, making bank deposits and analyzing income and expenses to maintain cost-effective operations.

Education

Associate of Arts - General Studies

College of The Sequoias
Visalia, CA
05-2002

Skills

  • Menu development
  • Staff training
  • Inventory control
  • Customer feedback analysis
  • Customer relationship management
  • Restaurant operations
  • Staff supervision
  • Problem solving
  • Team leadership
  • Conflict resolution
  • Training and coaching

Certification

  • Manager FoodSafe Certification

Languages

Laotian
Professional
Spanish
Limited

Timeline

General Manager

IL Massimo
02.2023 - Current

Manager/Restaurant Owner

Thai Basil
10.2016 - 11.2022

Associate of Arts - General Studies

College of The Sequoias

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