Anna Silva
Rathdrum,Idaho
Summary
Dedicated professional with a strong background at USPS, excelling in timely mail delivery and customer service. Proven dependability and prioritization skills, adept at optimizing routes and resolving inquiries. Experienced in manufacturing environments, demonstrating keen observation and quality control. Committed to enhancing service delivery and ensuring customer satisfaction.
Overview
28
28
years of professional experience
Work History
Rural Mail Carrier
USPS
07.2021 - Current
- Delivered mail and packages efficiently to rural routes, ensuring timely service.
- Managed daily route planning using GPS technology to optimize delivery schedules.
- Maintained accurate records of deliveries and pickups, adhering to USPS protocols.
- Handled customer inquiries and resolved issues regarding mail services professionally.
Manufacturing/ Administrative Assistance
Raycap
05.2002 - 10.2006
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Manufacturing Assembly Associate
Esterline
09.2010 - 07.2021
- Assembled components according to precise specifications, ensuring quality control standards were met.
- Operated production machinery safely and efficiently, adhering to established safety protocols.
- Collaborated with team members to maintain smooth workflow and resolve assembly-related issues.
- Conducted routine inspections of products for defects, reporting discrepancies promptly for corrective action.
Customer Service Representative
Center Partners
02.1998 - 2002
- Assisted customers in resolving inquiries and issues promptly.
- Provided product information and support to enhance customer satisfaction.
- Utilized CRM software to document interactions and track resolutions.
- Collaborated with team members to improve service delivery processes.
Education
Basic
Lake City High School
Coeur D'Alene, ID06.1998
Skills
- Dependability
- Load balancing
- Prioritization
- Observation
Timeline
Rural Mail Carrier
USPS
07.2021 - Current
Manufacturing Assembly Associate
Esterline
09.2010 - 07.2021
Manufacturing/ Administrative Assistance
Raycap
05.2002 - 10.2006
Customer Service Representative
Center Partners
02.1998 - 2002
Basic
Lake City High School
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