Anna Slocum-Edge
Vancouver,WA
Summary
Experienced with managing all aspects of business operations, including sales, financial oversight, and profits and losses. Utilizes effective leadership techniques to ensure efficient daily management and team productivity. Long track record of fostering strong customer relationships and driving business growth through expert knowledge, excellent communication, and creative solutions. Highly skilled in business planning and staff training, driving efficiency and positive outcomes in diverse environments. Dedicated to honesty, integrity and quality service for customers and the business.
Overview
24
24
years of professional experience
Work History
Movement Specialist/Owner/Operator
Origin Bodyworks
06.2012 - Current
- Developed personalized movement plans for clients to enhance mobility and functionality.
- Interacted well with customers to build connections and nurture relationships.
- Supported implementation of safety protocols during client sessions to ensure a secure environment.
- Engaged in continuous learning about movement techniques and strategies to improve client outcomes.
- Managed day-to-day business operations.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Office Manager
Larimer Chiropractic And Wellness
02.2011 - 04.2012
- Managed scheduling, ensuring optimal resource allocation and optimal patient care.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Served as a liaison between patient and insurance provider to simplify communication and maximize available coverage options.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Store Manager
Various
09.2001 - 02.2011
- Directed daily operations to optimize sales performance and customer satisfaction.
- Resolved customer complaints effectively, fostering loyalty through exceptional service recovery efforts.
- Trained and mentored staff on best practices in customer service and merchandise presentation through product knowledge and positive feedback.
- Hiring, trained and mentored new staff members.
- Developed staff schedules to ensure optimal coverage during peak hours while managing labor costs.
- Implemented inventory management systems to reduce shrinkage and streamline stock replenishment.
- Managed inventory control, cash control, and store opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
Skills
- Customer relations
- Sales
- Operations management
- Business planning
- Hiring
- Staff training and development
- Team leadership
- Verbal and written communication
- Complex Problem-solving
- Organizational skills
- Problem-solving
- Profit and loss oversight
Timeline
Movement Specialist/Owner/Operator
Origin Bodyworks
06.2012 - Current
Office Manager
Larimer Chiropractic And Wellness
02.2011 - 04.2012
Store Manager
Various
09.2001 - 02.2011