Anna Smith
Rome, NY, 13440,New York
Summary
Proven track record in delivering exceptional customer service and enhancing team collaboration, notably at Bev's Place. Excelled in high-pressure environments, mastering strong multitasking and active listening, significantly improving guest experience and operational efficiency. Demonstrates critical thinking and problem resolution, ensuring seamless service and positive outcomes.
Overview
2
2
years of professional experience
Work History
Waitress
Bev's Place
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Used cash registers and credit card machines to cash out customers.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Bussed and reset tables to keep dining room and work areas clean.
Caregiver
Freedom Care
03.2024 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Waitress
Denny's
04.2022 - 12.2022
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Education
High School Diploma -
Frankfort-Schuyler Central High School
Frankfort, NYSkills
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Problem Resolution
Timeline
Caregiver
Freedom Care
03.2024 - Current
Waitress
Denny's
04.2022 - 12.2022
Waitress
Bev's Place
High School Diploma -
Frankfort-Schuyler Central High School
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