Summary
Overview
Work History
Education
Skills
Timeline
Generic

Anna Smith

Orange,Va

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

9
9
years of professional experience

Work History

Front Store Clerk

Orange Pharmacy
07.2023 - Current
  • Collaborated with management to develop and implement store-wide sales strategies that drove increased revenue.
  • Ensured accurate pricing by routinely checking price tags and updating them as needed based on promotions or markdowns.
  • Met or exceeded daily sales targets through proactive engagement with customers entering the store, driving repeat business through exceptional service quality.
  • Supported loss prevention efforts by diligently monitoring suspicious activity and reporting concerns to management promptly.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Counted and labeled prescriptions with correct item and quantity.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.

Instructional Assistant

Orange County high school
08.2021 - 07.2023
  • Assisted teacher with end-of-day activities and reset classroom for following day
  • Monitored students at recess and intervened to stop unsafe behaviors
  • Upheld classroom discipline requirements with consistent rules enforcement
  • Supervised students' independent learning and delivered quality one-on-one support
  • Maintained orderly classroom with regular cleaning and supply restocking
  • Supported student achievement with regular progress monitoring
  • Built strong relationships with students, staff and parents
  • Maximized instructional time by supporting students
  • Boosted student learning with targeted lessons and activities.

Optometric Technician

Americas Best
01.2020 - 07.2021
  • Assisted optometrist with conducting examinations, documenting findings and processing paperwork
  • Completed autorefraction, lensometry, and tonometry
  • Prepared for upcoming appointments by pulling charts, preauthorizing insurance, and readying paperwork.

Receptionist

Americas Best
01.2020 - 07.2021
  • Greeted incoming guests and directed individuals to correct meeting spaces
  • Directed numerous calls per day to appropriate recipients using multi-line system
  • Scheduled appointments and documented updates in scheduling software
  • Developed and maintained hardcopy and digital filing systems
  • Completed spreadsheet calculations and developed presentations to support teams
  • Answered questions regarding company pricing and policies
  • Coordinated office cleaning and lobby organization for office and meeting areas
  • Maintained well-organized physical and digital records.

Waitress

Graves Mountain Lodge
05.2015 - 08.2018
  • Established pace of meal according to guest and party needs
  • Assisted kitchen staff with garnishing plates and preparing desserts and salads
  • Kept cash drawer balanced and carefully calculated and verified orders
  • Worked in fast-paced environment, handled multiple priorities, and learned new procedures
  • Collaborated with other departments during special events and functions
  • Cleaned tables, completed closing duties, and re-stocked tableware and supplies
  • Enhanced team efficiency with well-stocked stations and efficient side work
  • Managed customer expectations, communicating realistic food preparation times and opinions on menu items.

Education

High School Diploma -

Madison County High School
Madison, VA
05.2018

Skills

  • Document management
  • Supply management
  • Schedule management
  • Mail distribution
  • Visitor check-in
  • Customer Satisfaction
  • Patience and composure
  • Cash Handling
  • Customer Complaint Resolution
  • Cash Management
  • Payment Collection
  • Data entry proficiency
  • Drawer management
  • Account Management
  • Problem-Solving
  • Customer Assistance

Timeline

Front Store Clerk

Orange Pharmacy
07.2023 - Current

Instructional Assistant

Orange County high school
08.2021 - 07.2023

Optometric Technician

Americas Best
01.2020 - 07.2021

Receptionist

Americas Best
01.2020 - 07.2021

Waitress

Graves Mountain Lodge
05.2015 - 08.2018

High School Diploma -

Madison County High School

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Anna Smith