Anna Smith

• Demonstrated strong leadership skills, motivating team members to reach their full potential through coaching and mentoring efforts.
• Assisted upper management in achieving long-term company objectives with timely execution of key projects.
• Instructed employees on proper cleaning and sanitation of equipment and surfaces.
• Championed employee development by offering regular training opportunities, supporting professional growth, and cultivating a culture of learning.
• Educated workers about proper safety procedures to prevent accidents and injuries.
• Enhanced customer satisfaction with timely responses to inquiries and effective resolution of issues.
• Collaborated with cross-functional teams on various initiatives to optimize operational performance across departments.
• Learned every team members' role to offer skilled backup during shortages and high-volume periods.
• Reduced employee turnover rate by creating a positive work environment and offering opportunities for professional growth.
• trained 40 new Food Runners/ Bussers and Attendants.

• Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
• Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
• Answered customer questions about hours, seating, and menu information.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.
• Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
• Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
• Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
• Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
• Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
• Promoted repeat business through engaging conversations with guests, remembering preferences, and personalizing their experiences.
• Communicated clearly with kitchen staff about guest needs and dietary restrictions, ensuring accurate orders were prepared as requested.
• Adapted to various dining room configurations during private events or seasonal changes, maximizing available space for optimal guest flow.

• Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced cafe setting.
• Participated in staff training sessions, gaining valuable knowledge on cafe operations and customer service techniques.
• Maintained cleanliness of the cafe, ensuring a welcoming environment for all guests.
• Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
• Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
• Produced food and drink products adhering to company quality and quantity standards.

• Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
• Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
• Answered customer questions about hours, seating, and menu information.
• Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
• Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.

• Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
• Boosted employee morale by creating a supportive work environment that promoted teamwork.
• Collaborated with team members to ensure timely preparation and delivery of food orders.
• Operating kitchen appliances and fryers and cooked food according to food safety regulations.
• Provided exceptional customer service, addressing concerns promptly and professionally while maintaining a positive attitude.
• Contributed to revenue growth by suggesting successful promotional offers and menu specials based on customer preferences.

taking orders, making smoothies, restocking chips, candy and utensils, making members feel welcome, accommodating members requests for food and drinks. keeping snack bar area clean.