Anna-Sofia Graham
Austin,TX
Summary
Well-rounded worker committed to interacting with guests and resolving issues to propel customer satisfaction. Smoothly resolves issues, greets guests and oversees reception at busy establishments. Patient and tolerant when handling high-stress situations using appropriate responses.
Overview
5
5
years of professional experience
Work History
Support Specialist
Chick-fil-A
10.2018 - 03.2021
- Chic-Fil-A/, Trained employees on additional job positions to maintain coverage of roles
- Assigned tasks to associates to fit skill levels and maximize team performance
- Kept work areas clean, neat and free of safety hazards to maximize efficiency
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service
- Answered customer questions and provided store information.
Front Desk Associate
Anytime Fitness
03.2021 - 07.2021
- Answered phone and emails to make reservations and take guest information
- Assisted members with issues/changes regarding their memberships
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process
- Scheduled office meetings and client appointments for staff teams.
- Signed up new guests with memberships
Restaurant Team Member
Torchy's Tacos
05.2023 - 08.2023
- Greeted guests pleasantly and answered menu questions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Bussed and reset tables to keep dining room and work areas clean.
Education
No Degree - Business Administration And Management
Texas State University
San Marcos, TX05.2026
Skills
- Customer Service
- Hospitality Services
- Cash Transactions
- Verbal and Written Communication
- Staff Training
- Flexible Schedule
Timeline
Restaurant Team Member
Torchy's Tacos
05.2023 - 08.2023
Front Desk Associate
Anytime Fitness
03.2021 - 07.2021
Support Specialist
Chick-fil-A
10.2018 - 03.2021
No Degree - Business Administration And Management
Texas State University
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