Anna Solis
Pacoima,CA
Summary
Dedicated and customer-focused Front Desk Receptionist with 3 years of experience in providing exceptional hospitality and administrative support. Adept at managing a busy reception area, greeting visitors, and handling a high volume of phone calls with professionalism and courtesy. Proven ability to multitask and prioritize in a fast-paced environment, ensuring smooth office operations. Proficient in handling administrative tasks, scheduling appointments, and maintaining a welcoming and organized front desk. Excellent communication and interpersonal skills, with a strong commitment to delivering outstanding customer service. Seeking to contribute more skills and expertise to a dynamic team.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Admissions Assistant
Santa Clarita Post Acute
04.2023 - 11.2023
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Assisted coworkers and staff members with special tasks on daily basis.
- Helped with interview process, orientation program and implementation of admissions policies as applications were considered and members selected.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Scheduling Coordinator
Child Care Careers Services Preschool
08.2022 - 04.2023
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Gathered employee data to develop monthly work schedules, enabling proper staffing for departments for each shift.
Front Desk Receptionist
Four Seasons Hotels And Resorts
04.2022 - 08.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
Office Administrator
Kid’s First Learning Center
04.2017 - 03.2022
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Youth Secretary
Iglesia Envangelica Cristiana Espiritual
12.2015 - 02.2022
- Published, printed and mailed informative, prayerful newsletters to church members and leadership team.
- Maintained church calendar by collecting information about upcoming events and reserving appropriate spaces for regular meetings and special activities.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Created and updated records and files to maintain document compliance.
- Entered data into system and updated customer contacts with information to keep records current.
M.E.N.D, Pacoima – Greeter
Meet Each Need with Dignity
02.2014 - 01.2016
- Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
- Acted as first point of contact for visiting clients and customers.
- Answered customer questions and pointed individuals in right directions.
- Maintained clean, organized environments for presentable front-of-house areas.
Education
Associate’s Degree - Elementary Education, Behavioral Science
Los Angeles Mission College
2021
High School -
Vaughn International Studies Academy
2016
Skills
- Teamwork and Collaboration
- Customer Service
- Time Management
- Verbal and Written Communication
- Computer Skills
- Multitasking and Prioritization
Certification
CPR certified
Languages
English
Full Professional
Spanish
Professional
Timeline
Admissions Assistant
Santa Clarita Post Acute
04.2023 - 11.2023
Scheduling Coordinator
Child Care Careers Services Preschool
08.2022 - 04.2023
Front Desk Receptionist
Four Seasons Hotels And Resorts
04.2022 - 08.2022
Office Administrator
Kid’s First Learning Center
04.2017 - 03.2022
Youth Secretary
Iglesia Envangelica Cristiana Espiritual
12.2015 - 02.2022
M.E.N.D, Pacoima – Greeter
Meet Each Need with Dignity
02.2014 - 01.2016
Associate’s Degree - Elementary Education, Behavioral Science
Los Angeles Mission College
High School -
Vaughn International Studies Academy
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