Anna Spence
Elizabeth City,North Carolina
Summary
General Experience: Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention.
Overview
1824
1824
years of professional experience
Work History
HR Analyst Liability Coordinator/Payroll
City of Elizabeth City
08.2013 - Current
- Ensures compliance with local, state and federal regulations
- Develops training materials and performance management platforms
- Designs and maintains a filing and retrieval system of current and terminated employee records
- Processes bi-weekly payroll
- Ensures job descriptions are up to date and complaint with all local, state and federal regulations
- Implements employee benefits and informs employee of benefits by studying
- Prepares employees for assignments by conducting orientation and training programs, etc
- Creates a culture of diversity, inclusivity, collaborations and teamwork
- Plans, coordinates and administers various insurance coverages and programs; prepares and maintains appropriate files and records
- Investigates and files claims resulting from losses and accidents
- Maintains individual insurance records for employees and transfers this information to monthly billing statement for payment monthly elective insurance billings
- Reviews departmental invoices, vouchers and bills for payment and prepares check requests for submission to department head for approval
- Assists department heads and supervisors in areas of occupational health and safety
- Compiles monthly, annual and special reports such as federal and state Department of Labor annual reports of injuries
- Coordinates City’s group hospitalization program
- Administers claims for the City, analyzes proper deductibles and retention levels
- Solicits, reviews, recommends, procures and administers various liability and casualty insurance, as required
- Analyzes insurance coverage and needs.
Safety/Insurance & Liability Analyst
City of Elizabeth City
08.2013 - 09.2021
- Plans, coordinates and administers various insurance coverages and programs; prepares and maintains appropriate files and records
- Prepares and develops safety policies and procedures for review by Safety Committee and submission to department head
- Investigates and files claims resulting from losses and accidents
- Maintains individual insurance records for employees and transfers this information to monthly billing statement for payment monthly elective insurance billings
- Maintains liaison between insurance representatives and employees to facilitate enrollment in elective insurance programs during the month of June, and to assist employees with receipt of proper insurance benefits
- Reviews departmental invoices, vouchers and bills for payment and prepares check requests for submission to department head for approval
- Interviews persons calling at the office and handles personally or refers problems to the proper person for attention
- Assists department heads and supervisors in areas of occupational health and safety
- Inspects all city work cites to assure safe work conditions
- Investigates all employee injuries
- Chairs Safety Committee
- Compiles monthly, annual and special reports such as federal and state Department of Labor annual reports of injuries
- Coordinates City’s group hospitalization program
- Administers claims for the City, analyzes proper deductibles and retention levels
- Solicits, reviews, recommends, procures and administers various liability and casualty insurance, as required
- Analyzes insurance coverage and needs
- Conducts enrollment orientation for all new insurance enrollees to familiarize them with medical, dental, vision, and life ensure benefits offered
Office Assistant
Food Lion
07.2012 - 02.2014
- Provide excellent customer service
- Scan customer’s order and handle payment transactions
- Interact and engage with customers
- Follow company policy and procedures
- Completed duties related to the front end
- Minimize shrinkage of store inventory
- Daily check deposits
- Generated reports for nightly closure
- Research cash loses
- Performed transactions for customers for: Lottery, Western Union, money orders, credit card, bill payment, check cashing, and tax refunds
- Balanced tills and all services
- Responsible for contents in the safe along with daily safe count.
Customer Service Representative
City of Elizabeth City
04.201 - 08.2013
- Receiving, validating, recording of monies collected
- Assisting customers with service requests and complaints
- Reconciles collects, prepares balance sheet, correct bills
- Mail sorting for departments
- Prepares daily cash reports and work orders
- Answers telephone and handles customer inquiries
- Collects and post funds for utility bills and other fees over the counter or drive-thru
- Assist customers with accounts, receipts, service orders, and name changes
- Assist cashiers with special problems
- Train cashiers.
Multisystemic Therapist/Intensive In home Counselor
Uplift Comprehensive Services
03.2011 - 07.2012
- Providing assistance to the individual, parent/guardian/caregiver of the individual and other key participants directly involved in care of treatment
- Implement problem identification
- Provide direct intervention, arranges, coordinates, and monitors services
- Maintain clear and concise documentation of treatment efforts
- Review and maintain client files to meet state licensure regulation
- Utilize computer to create reports and plans and enter information into database
- Audit and prepare client files
- Implement policy and procedures of the company
- Maintained client records for compliance
- Utilization review of documentation, progress, and records
- Communicate with community members, parents, and others in advance to promote collaboration in the mission of the organization.
Education
Master’s of Arts - Urban Education: Community Counseling
Norfolk State University
Norfolk, Virginia12.2009
Bachelor of Science Degree - Psychology
Elizabeth City State University
Elizabeth City, North Carolina05.2005
Skills
- Talent management
- New Hire Onboarding
- Human Resources Support
- Personnel Recruitment
Timeline
HR Analyst Liability Coordinator/Payroll
City of Elizabeth City
08.2013 - Current
Safety/Insurance & Liability Analyst
City of Elizabeth City
08.2013 - 09.2021
Office Assistant
Food Lion
07.2012 - 02.2014
Multisystemic Therapist/Intensive In home Counselor
Uplift Comprehensive Services
03.2011 - 07.2012
Master’s of Arts - Urban Education: Community Counseling
Norfolk State University
Bachelor of Science Degree - Psychology
Elizabeth City State University
Customer Service Representative
City of Elizabeth City
04.201 - 08.2013
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