Anna Starks
Poplar Bluff,MO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Confident leader experienced in janitorial work. Motivates, trains and manages team to meet expectations every day. Knowledgeable about chemical handling, safety and cleaning procedures.
Overview
10
10
years of professional experience
Work History
Housekeeping Supervisor
Mark Twain Caring Center
04.2020 - Current
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Communicated repair needs to maintenance staff.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for resident rooms and common areas.
- Worked with front desk to respond promptly to all guest requests.
- Placed orders for housekeeping supplies and guest toiletries.
- Assigned housekeeping staff to specific shifts and resident hallways based on abilities and daily requirements.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Completed schedules, shift reports, and other business documentation.
- Investigated resident complaints and resolved issues to increase family satisfaction and establish trust.
- Trained and mentored new staff on cleaning and safety protocols.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Developed and maintained comprehensive inventory system to track equipment and supplies.
- Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
- Completed financial tasks by estimating costs and preparing and managing budgets.
Housekeeper
Mark Twain Caring Center
11.2013 - 04.2020
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked resident rooms by replacing used towels and linens, sweeping/mopping floors, making beds, and restocking bathroom items.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Verified cleanliness and organization of storage areas and carts - Housekeeping Supervisor
- Adhered to professional house cleaning checklist.
- Dusted picture frames and wall hangings with cloth.
- Worked on cleaning team to service hotels, offices, and other commercial buildings.
- Eliminated germs and minimized infection risk with expert bathroom disinfecting.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Handled requests for toiletries and other supplies.
Education
High School Diploma -
Sikeston Sr. High School
Sikeston, MO05.1997
Skills
- Proper Equipment Usage
- Equipment Effectiveness
- Mopping and Sweeping Floors
- Chemical Cleaners
- Staff Training
- Department Coordination
- Enforcing Safety Protocols
- Inventory Restocking
- Disciplinary Action
- Washing Windows
- Room Deep Clean
- Stocking Bathrooms
- Dusting Furniture
- Polishing Surfaces
- Employee Evaluation
- Resident/Family Relations
- Cleaning and Sanitation
- Supply Inventory Management
- Cleaning Bathrooms
- Interdepartmental Collaboration
- Vacuuming and Sweeping
- Team Performance Management
Timeline
Housekeeping Supervisor
Mark Twain Caring Center
04.2020 - Current
Housekeeper
Mark Twain Caring Center
11.2013 - 04.2020
High School Diploma -
Sikeston Sr. High School