Lisa Matthews

Work History

Hospice Registered Nurse Case Manager

Centrica Care Navigators

Kalamazoo , Michigan

2020.09 - 2023.10

Guided patients' loved ones and caregivers in pain management, wound care and medication dosing.
Listened to patients and loved ones, offering emotional support and kindness to help with end-of-life transition.
Delivered respectful, compassionate care to each patient and family member.
Created and applied tailored care plans that would meet each patient's individualized needs.
Utilized effective interpersonal, writing and active listening skills to build and cultivate positive relationships with patients, caregivers and physicians.
Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.
Modified patient treatment plans as indicated by patients' responses and conditions.
Coordinated with healthcare team to establish, enact and evaluate patient care plans.
Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
Delivered information regarding care and medications to patients and caregivers in comprehendible terminology.
Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
Referred patients to specialized health resources or community agencies to furnish additional assistance.
Monitored diet, physical activity, behaviors and other patient factors to assess conditions and adjust treatment plans.
Observed strict safety measures, including checking medication dosages before administration to patients.
Worked with inpatient facilities to collaborate consistent care and clear communication between Hospice team and Facility.
Educating home patient/family/significant other on medication regiment, dosing, storage and symptom management.
Provided guidance on managing symptoms related to terminal illnesses such as pain control techniques or nutrition counseling.
Evaluated effectiveness of interventions used by nurses while making recommendations for improvement where necessary.
Educated family caregivers on providing basic nursing care such as wound dressing changes or catheter maintenance.
Collaborated closely with physicians and other healthcare providers to coordinate comprehensive patient care.
Provided emotional support to families during difficult times through active listening skills.
Attended weekly case conferences to review current cases and develop treatment plans for new admissions.
Maintained accurate records of patient assessments, treatments, medications, and other relevant information within the electronic medical record system.
Monitored medication regimens to ensure safe administration of medications in accordance with physician orders and nursing standards of practice.

Hospice Registered Nurse Case Manager

Hospice of the West

Phoenix , AZ

2017.10 - 2020.09

Listened to patients and loved ones, offering emotional support and kindness to help with end-of-life transition.
Delivered respectful, compassionate care to each patient and family member.
Guided patients' loved ones and caregivers in pain management, wound care and medication dosing.
Created and applied tailored care plans that would meet each patient's individualized needs.
Utilized effective interpersonal, writing and active listening skills to build and cultivate positive relationships with patients, caregivers and physicians.
Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.
Delivered information regarding care and medications to patients and caregivers in comprehendible terminology.
Coordinated with healthcare team to establish, enact and evaluate patient care plans.
Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
Offered compassionate care, education and guidance throughout each stage of the dying process for not only the patient but the patient's loved ones, as well.
Managed symptoms in a timely manner so the patient did not experience discomfort or anxiety as the patient transitioned throughout EOL journey.
Properly educating home patient/family/significant other on patient's home medication regiment with a clear, concise schedule using easily understood language.
Coordinated with interdisciplinary team members to ensure quality care for all patients.
Conducted regular visits with assigned patients in their home setting or at long-term care facilities to assess health status changes.
Developed effective communication strategies with families to provide support throughout the course of illness.
Identified medical equipment and supplies needed by patient; arranged for delivery and set up as appropriate.
Monitored medication regimens to ensure safe administration of medications in accordance with physician orders and nursing standards of practice.
Attended weekly case conferences to review current cases and develop treatment plans for new admissions.
Participated in planning meetings with staff from multiple agencies to facilitate smooth transitions for hospice patients.
Provided emotional support to families during difficult times through active listening skills.
Facilitated referrals for additional services such as social work counseling or spiritual care when necessary.
Collaborated closely with physicians and other healthcare providers to coordinate comprehensive patient care.
Educated family caregivers on providing basic nursing care such as wound dressing changes or catheter maintenance.
Evaluated effectiveness of interventions used by nurses while making recommendations for improvement where necessary.
Modified patient treatment plans as indicated by patients' responses and conditions.
Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns.
Observed strict safety measures, including checking medication dosages before administration to patients.

Cardiac Step-down Registered Nurse

Mayo Clinic

Phoenix , AZ

2015.06 - 2017.09

Monitored and cared for critically ill patient's awaiting heart/lung/kidney transplants. Monitored and cared for patient's post operatively after transplant.
Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.
Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
Modified patient treatment plans as indicated by patients' responses and conditions.
Coordinated with healthcare team to establish, enact and evaluate patient care plans.
Interpreted and evaluated diagnostic tests to identify and assess patient's condition.
Observed strict safety measures, including checking medication dosages before administration to patients.
Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
Monitored diet, physical activity, behaviors and other patient factors to assess conditions and adjust treatment plans.
Achieved departmental goals and objectives by instituting new processes and standards for in-patient care.
Cared for patients undergoing Esophagectomy surgery pre op and post op along with lung dissections, and Pectus Excavatum repair.
Assisted with insertion and management of central venous catheters, arterial lines, chest tubes, and other invasive devices.
Assessed, monitored, and documented patients' progress in the medical record.
Delivered information regarding care and medications to patients and caregivers in comprehendible terminology.
Provided continuous monitoring of patient's vital signs and cardiac rhythms.
Developed collaborative relationships with multidisciplinary teams including physicians, pharmacists, respiratory therapists.
Maintained a safe environment for all patients by implementing infection control measures in accordance with hospital policy guidelines.
Demonstrated knowledge of cardiac pathophysiology through competent performance of nursing skills related to cardiovascular assessments and interventions.
Initiated emergency life-saving measures as needed according to ACLS protocol guidelines.
Implemented appropriate pain management strategies based on individual patient needs.
Provided emotional support for family members during difficult times.
Promoted continuity of care by accurately communicating pertinent information between shifts or departments.
Conducted specified laboratory tests to help detect conditions and determine diagnosis.
Prepared medical equipment and tools to aid physician during examination and treatment of patients.
Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
Administered medications safely within scope of practice according to hospital policies and procedures.
Monitored for changes in patient status and responded appropriately per hospital protocols.
Collaborated with physicians to develop individualized plans of care that met patients' needs.
Performed nursing care to acutely ill adult patients with cardiac diagnoses such as myocardial infarction, congestive heart failure, cardiomyopathy and arrhythmias.
Educated patients about their condition and disease process and post-discharge care instructions.
Managed time efficiently while providing high quality patient care.
Recognized early signs and symptoms of possible complications related to cardiac conditions or treatments and reported them immediately to physician team members.
Utilized evidence-based practice standards when making clinical decisions regarding patient assessment and care planning activities.
Evaluated effectiveness of interventions by assessing responses to treatment modalities.
Participated in interdisciplinary rounds on assigned unit.
Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns.
Administered oral, IV and intra-muscular medications and monitored patient reactions.
Collaborated with health groups to plan or implement programs designed to improve overall health of communities.

Cardiac RN

Borgess Medical Center

Kalamazoo , Michigan

2012.07 - 2015.06

Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
Administered oral, IV and intra-muscular medications and monitored patient reactions.
Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.
Coordinated with healthcare team to establish, enact and evaluate patient care plans.
Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
Interpreted and evaluated diagnostic tests to identify and assess patient's condition.
Observed strict safety measures, including checking medication dosages before administration to patients.
Prepped Patient's for Cardiac procedures and monitored Patients post operative. Responsible for pulling sheath after Patient returned from Cath lab.

LPN Team Lead

The Fountains at Bronson Place

Kalamazoo , MI

2011.02 - June

Provided clinical leadership and direction to the LPN team to ensure quality patient care.
Assigned tasks and delegated duties to LPNs in accordance with their scope of practice.
Monitored, evaluated, and documented performance of LPN staff.
Conducted ongoing training sessions for new or existing LPN staff members.
Participated in interdisciplinary team meetings to coordinate patient care services.
Collaborated with physicians, nurses, other health professionals, and administrative staff to ensure optimal patient outcomes.
Maintained accurate records of all nursing activities including patient charts, medication administration records.
Ensured compliance with established standards of care and regulatory requirements for licensure as a Practical Nurse.
Actively participated in the development of strategies for improving overall departmental operations.
Provided direct supervision of assigned personnel during shift hours.
Promoted professional growth by providing guidance and support to individual staff members regarding career advancement opportunities.
Investigated incidents, accidents, complaints involving LPNs and took corrective action when necessary.
Responded quickly and effectively to emergency situations requiring immediate attention.
Reviewed physician orders for accuracy prior to implementation by nursing staff.
Coordinated scheduling of shifts among the LPN team members according to workload demands.
Conducted daily rounds to assess patient condition and distribute medications.
Evaluated patient care needs to prioritize treatment and maintain patient flow.
Collected blood, urine or sputum samples from patients to perform routine lab tests.
Established direct lines of communication between nursing staff and other interested departments, supporting patient care with collaboration between personnel with complementary specialties.
Recorded patient medical history, vital statistics and test results in medical records.
Monitored patients with incontinence issues, both after procedures and in recovery from trauma, installing catheters and monitoring bedpans to keep patients safe and comfortable.
Developed individual care plans to meet patient needs and achieve treatment goals.
Used sterile techniques to prepare patients for procedures.
Administered high consequence medications with exacting accuracy, monitoring patients for side effects and supporting patient comfort and comprehensive recovery.
Supported nurses in routine wound care and attending to complex lacerations and punctures.
Analyzed charts and utilized data to recommend proper treatment courses to physicians.
Modified patient treatment plans as indicated by patients' responses and conditions.
Addressed patient care needs, collected vitals, dressed wounds and managed catheters.
Charted changes in patient conditions and discussed concerns with supervising healthcare provider.
Took temperatures or blood pressures, dressed wounds and provided other basic patient care or treatments.
Documented patient medical histories, current symptoms and vitals.
Measured and recorded patient height, weight and other vital signs.
Answered patient calls, identified issues and determined how best to provide assistance within parameters established by facility and supervisor.
Observed strict confidentiality and safeguarded all patient-related information.
Communicated with patients with compassion while keeping medical information private.

Summary

Overview

Work History

Hospice Registered Nurse Case Manager

Hospice Registered Nurse Case Manager

Cardiac Step-down Registered Nurse

Cardiac RN

LPN Team Lead

Education

Associate Degree in Nursing - Nursing

Skills

Timeline

Gaps in Employment

References

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