ANNA STETTLER
Levittown,PA
Summary
Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills.
Overview
9
9
years of professional experience
Work History
Licensed Insurance Sales Agent
Bankers Life & Casualty Insurance
03.2023 - Current
- Upsold additional products and services after identifying customer needs and requirements.
- Spent ample time with each customer, verbally reviewing, and explaining documents for client comprehension.
- Obtained underwriting approval by completing application for coverage.
- Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
- Scheduled fact-finding appointments and consultations to determine client needs and overall financial situations.
- Generated quotes and proposals for clients to match individual needs.
- Followed up promptly with interested clients to close sales.
- Developed strong referral network in community to raise awareness and increase sales opportunities.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Negotiated contracts with clients to establish best coverage with lowest cost.
- Provided comprehensive product knowledge and guidance to help clients on product selection.
- Educated clients on insurance policies and procedures.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Registered Nurse Supervisor
Saber Healthcare
02.2021 - 03.2023
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Led successful team comprised of RNs, LPNs, and ancillary staff.
- Audited charts and reviewed clinical documents to verify accuracy.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Organized and managed care of patients undergoing various therapies and procedures.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Managed infection control and critical incidents and made procedural changes and improvements.
- Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
Registered Nurse
Firely Services
08.2016 - 02.2020
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Recorded details regarding therapies to keep patient charts updated.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
Credit Repair Specialist
Your Choice Financial Solutions
09.2014 - 06.2015
- I have a breadth of customer service experience across several different career fields including hospitality, financial, and healthcare.
- Investigated and resolved customer disputes related to credit decisions.
- Performed credit reviews on corporations to assess financial conditions.
- Maintained compliance with applicable regulations and laws governing consumer credit.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
Bachelor’s of Science - Nursing
Drexel University
Philadelphia, PA2020
Associate of Science - Nursing
Bucks County Community College
Newtown, PA06.2018
High School Diploma -
Wilson High School
West Lawn06.2009
Skills
- Customer Interaction
- Professional Development
- Health Insurance Industry Knowledge
- Professional Relationships
- Client Account Management
- Consultative Selling Techniques
- Production Goals
- Financial Needs Assessment
- Prospect Management
- Lead Prospecting
- Sales Quota Achievement
Timeline
Licensed Insurance Sales Agent
Bankers Life & Casualty Insurance
03.2023 - Current
Registered Nurse Supervisor
Saber Healthcare
02.2021 - 03.2023
Registered Nurse
Firely Services
08.2016 - 02.2020
Credit Repair Specialist
Your Choice Financial Solutions
09.2014 - 06.2015
Bachelor’s of Science - Nursing
Drexel University
Associate of Science - Nursing
Bucks County Community College
High School Diploma -
Wilson High School