Summary
Overview
Work History
Education
Skills
Timeline
Generic

ANNA STEVENSON

Fort Walton Beach

Summary

Experienced Team Member bringing outstanding performance working with others to meet common goals. Familiar with project management and workflow optimization. Eager to bring knowledge to support business and customer needs. Motivated Crew Team Member committed to contributing to business success. Experienced in providing high-quality industrial production work. Focused on customer satisfaction and team productivity. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

9
9
years of professional experience

Work History

Barista

Main Brew Coffee Co.
03.2023 - 06.2024
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.

Team Member

Chick-fil-A
09.2021 - 01.2023
  • Adjusted food preparation methods in accordance with customer requests.
  • Verified ID and payment preference of guests to make transactions faster and more flexible.
  • Demonstrated knowledge of menu items and corresponding ingredients.
  • Submitted incident and activity reports to alert management and address urgent situations, practicing safety and security measures.
  • Reset tables between guests by restocking low items and wiping down surfaces.
  • Established welcoming atmosphere by greeting each guest warmly.
  • Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
  • Trained new staff in front-of-house procedures, customer relations, and cleaning.
  • Stored food in designated containers and storage areas to prevent spoilage.
  • Utilized POS system to receive and process food and beverage orders.
  • Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
  • Collaborated with housekeeping and maintenance to address need of guests, increasing customer satisfaction.
  • Monitored food quality and freshness throughout day.
  • Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
  • Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
  • Greeted customers and answered inquiries regarding menu items and specials.
  • Helped guests at tables when in need of assistance.
  • Observed diners to respond to additional requests and determine when meal completed.
  • Processed customer payments and balanced cash drawers.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Upsold additional products and services to customers, increasing revenue.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
  • Stocked, tagged and displayed merchandise as required.
  • Used POS system to enter orders, process payments and issue receipts.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Built relationships with customers to encourage repeat business.
  • Welcomed customers and helped determine their needs.
  • Learned duties for various positions and provided backup at key times.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Promoted available products and services to customers during service, account management, and order calls.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Answered constant flow of customer calls with minimal wait times.
  • Created and maintained detailed database to develop promotional sales.
  • Cross-trained and provided backup support for organizational leadership.
  • Sought ways to improve processes and services provided.
  • Responded to customer requests for products, services, and company information.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Promptly responded to inquiries and requests from prospective customers.
  • Trained staff on operating procedures and company services.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Teacher

Sycamore View Church Of Christ Preschool
10.2019 - 01.2023


  • Created and developed lesson plans to meet students' academic needs.
  • Conducted evaluations to measure performance and progress of students, providing guidance for areas requiring improvement.
  • Developed and implemented classroom routines to address varying student needs.
  • Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
  • Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
  • Participated in parent teacher conference to discuss developments of students and increase support.
  • Increased educational expertise and knowledge by participating in instructor-oriented workshops.
  • Shifted between formal and informal methods of teaching to keep students engaged.
  • Prepared age appropriate evaluations to gauge how well students were learning.
  • Boosted cultural awareness by incorporating children's literature from world cultures.
  • Implemented reading and writing workshops to increase student literacy and support school reading programs.
  • Helped students explore concepts with engaging, learning-focused activities.
  • Designed detailed learning plans for struggling students based on test, homework and assignment records.
  • Planned and implemented integrated lessons to meet national standards.
  • Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
  • Incorporated music, art and literature into curriculum.
  • Monitored students' academic, social, and emotional progress and recorded in individual files.
  • Developed and implemented behavior management plans.
  • Educated students in foundational concepts such as shapes, numbers, and letters.
  • Increased student satisfaction by frequently communicating with students about needs and adapting lessons to interests and classroom progress.
  • Assisted and supervised 12 children through entire school day.
  • Created safe and nurturing learning environment for preschoolers.
  • Established positive communication with parents in daily conversation and formal conferences.
  • Utilized creative teaching strategies to engage students in classroom.
  • Implemented age-appropriate curricula to meet needs of young learners.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Organized activities to teach preschool children foundational learning skills such as letters and numbers.
  • Monitored classroom to verify safe and secure environment.
  • Guided students to develop social, emotional and physical skills.
  • Developed weekly lesson plans and activities to engage children and promote learning.

Housekeeper

The Clean Team
03.2021 - 09.2021
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Dusted picture frames and wall hangings with cloth.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
  • Completed special housekeeping actions such as turning mattresses on set schedule.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Collected trash and moved garbage cans from kitchen areas to pick-up stations.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Returned emptied garbage receptacles to proper locations.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Worked on cleaning team to service hotels, offices, and other commercial buildings.
  • Implemented daily, weekly and monthly cleaning routines for staff to follow.
  • Trained and mentored new staff on cleaning and safety protocols.
  • Operated electronic backpack vacuums and floor sweepers.
  • Exceeded client expectations to garner future services.
  • Cleaned and sanitized bathrooms, hallways, bedrooms, living rooms and kitchens.
  • Provided excellent house cleaning and maid services to clients.
  • Applied safety measures when mixing water and detergents in containers to prepare cleaning solutions.
  • Sanitized apartments after move-out or prior to move-in.
  • Followed procedures when using chemical cleaners and power equipment to prevent damage to floors and fixtures.
  • Verified cleanliness and organization of storage areas and carts.

Childcare Provider

CHILDCARE, Children First
06.2019 - 10.2019
  • Maintain a safe play environment
  • Dress children and change diapers
  • Observe and monitor children's play activities
  • Communicate with children's parents or guardians about daily activities, behaviors, and related issues
  • Sanitize toys and play equipment
  • Keep records on individual children, including daily observations and information about activities, meals served, and medications administered
  • Identify signs of emotional or developmental problems in children and bring them to parents' or guardians' attention
  • Assist in preparing food and serving meals and refreshments to children
  • Support children's emotional and social development, encouraging understanding of others and positive self- concepts
  • Instruct children in health and personal habits, such as eating, resting, and toilet habits
  • Create developmentally appropriate lesson plans
  • Read to children and teach them simple painting, drawing, handicrafts, and songs
  • Discipline children and recommend or initiate other measures to control behavior, such as caring for own clothing and picking up toys and books
  • Regulate children's rest periods
  • Perform general administrative tasks, such as taking attendance, editing internal paperwork, and making phone calls
  • Perform housekeeping duties, such as laundry, cleaning, dish washing, and changing of linens
  • Organize and store toys and materials to ensure order in activity areas
  • Organize and participate in recreational activities and outings, such as games and eld trips
  • Provide care for mentally disturbed, delinquent, or handicapped children
  • Care for children in institutional setting, such as group homes, nursery schools, private businesses, or schools for the handicapped
  • Operate in-house day-care centers within businesses
  • Perform general personnel functions, such as supervision, training, and scheduling
  • Help children with homework and school work
  • Sterilize bottles and prepare formulas
  • Place or hoist children into baths or pools.
  • Developed lessons and activities to promote children's physical and emotional development.
  • Maintained group discipline through positive reinforcement, behavior modeling and collaboration with parents.
  • Used positive reinforcement techniques to promote patience and other good behaviors in children.
  • Worked with children to develop good cognitive, physical and language skills.
  • Monitored children's activities to verify safety and wellbeing.
  • Assisted in potty training and toilet hygiene.
  • Worked closely with fellow staff members in developing and implementing educational and recreational activities.
  • Provided emotional support and guidance to children during difficult times.
  • Instructed children in crafts and other activities to promote gross and fine motor skills.
  • Assisted in potty training and other daily hygiene activities to support child development.
  • Helped children develop motor skills in preparation for preschool and kindergarten.
  • Read stories, sang songs and facilitated creative play.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Dispensed snacks and meals to children in accordance with nutritional guidelines.
  • Maintained effective schedule balance between rest periods, active play, and instruction.
  • Responded to inquiries from parents and guardians.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Logged information regarding naps, feedings and any medications administered.
  • Handled daily administrative tasks efficiently to minimize time away from children.
  • Created and implemented activities to promote language development.
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
  • Provided support and guidance to children in conflict resolution.
  • Facilitated learning through play, stories and outdoor activities for successful child outcomes.
  • Documented children's growth and development.
  • Introduced children to educational games and activities to boost learning.
  • Prepared group activities to enhance socialization, communication and problem-solving skills for children.
  • Utilized positive reinforcement techniques to encourage good behavior.
  • Encouraged children's emotional and social development.
  • Implemented daily routines and activities to stimulate and engage children.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Created safe and engaging learning environment for groups of diverse children with various learning styles.
  • Developed age-appropriate activities and crafts to engage children.
  • Encouraged children to develop healthy social and emotional skills.
  • Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
  • Liaised with parents and guardians to discuss child progress.

Trip Advisor

Street Reach Ministries
03.2015 - 05.2019
  • Devised and implemented processes and procedures to streamline operations.
  • Successfully communicated with entities inside and outside of business.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Developed and implemented liaison initiatives to facilitate communication between departments and stakeholders.
  • Maintained database systems to track and analyze operational data.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Created and managed project plans, timelines and budgets.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Solved conflicts and addressed issues that occurred between other entities and business.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Liaised between internal departments and external partners to promote efficient communication and collaboration.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Monitored, communicated and coordinated objectives of Street Reach Ministries.
  • Collaborated with other departments, identifying and addressing areas needing improvement.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Established and maintained performance, quality and service standards for professional customer care.
  • Defined clear targets and objectives and communicated to other team members.
  • Developed detailed plans based on broad guidance and direction.
  • Coordinated team collaboration to share ideas and build best practices.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Delivered regular team meetings for aligned work towards common goals.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Cultivated positive, productive team environments, resolving conflicts quickly.
  • Created promotional materials to increase visibility and attract larger market share.
  • Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians and business executives.
  • Arranged travel accommodations for groups, couples, executives, and special needs clients.
  • Promoted dedicated customer service and support by promptly resolving customer complaints.
  • Developed process improvements and long-term business strategies through analysis of customer feedback.
  • Provided primary customer support to internal and external customers.
  • Developed customer service improvement initiatives to decrease customer wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Reinforced established quality control standards and followed procedures for optimal customer interactions.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Inspected building for potential safety hazards, reporting identified concerns to supervisor.
  • Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
  • Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors and fixtures.
  • Replaced light bulbs and other electrical fixtures as needed.
  • Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
  • Operated industrial washing machines and dishwashers to clean linens and dishware.
  • Arranged and removed tables, chairs and decorations to prepare facilities for events such as meetings and banquets.
  • Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
  • Emptied trashcans and transported waste to collection areas.
  • Confirmed all cleaning tools and equipment were stored properly after use.
  • Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
  • Removed trash, debris and other waste materials from premises.
  • Worked alongside other cleaners to complete jobs in corporate office buildings.
  • Performed regular maintenance and repairs on various cleaning tools and equipment.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Collected and bagged garbage from various locations to properly dispose of waste in designated dumpsters.
  • Developed and implemented comprehensive cleaning plan for entire building.
  • Used cleaners and squeegees to clean windows, glass partitions and mirrors.
  • Provided assistance to other staff members with cleaning of difficult areas.
  • Implemented project management techniques to overcome obstacles and increase team productivity.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.

LEAD PRE-K 4 TEACHER

Brinkley Heights Urban Academy
03.2016 - 05.2019
  • Follow and maintain curriculum
  • Establish and enforce rules for behavior, and procedures for maintaining order
  • Organize and lead activities designed to promote physical, mental and social development, such as games, arts and crafts, music, storytelling, and eld trips
  • Teach basic skills such as color, shape, number and letter recognition, personal hygiene, and social skills
  • Observe and evaluate children's performance, behavior, social development, and physical health
  • Read books to entire classes or to small groups
  • Attend to children's basic needs by feeding them, dressing them, and changing their diapers
  • Provide a variety of materials and resources for children to explore, manipulate and use, both in learning activities and in imaginative play
  • Assimilate arriving children to the school environment by greeting them, helping them remove outerwear, and selecting activities of interest to them
  • Serve meals and snacks in accordance with nutritional guidelines
  • Teach proper eating habits and personal hygiene
  • Prepare materials and classrooms for class activities
  • Enforce all administration policies and rules governing students
  • Establish clear objectives for all lessons, units, and projects, and communicate those objectives to children
  • Identify children showing signs of emotional, developmental, or health-related problems, and discuss them with supervisors, parents or guardians, and child development specialists
  • Meet with parents and guardians to discuss their children's progress and needs, determine their priorities for their children, and suggest ways that they can promote learning and development
  • Adapt teaching methods and instructional materials to meet students' varying needs and interests
  • Plan and conduct activities for a balanced program of instruction, demonstration, and work time that provides students with opportunities to observe, question, and investigate
  • Arrange indoor and outdoor space to facilitate creative play, motor-skill activities, and safety
  • Maintain accurate and complete student records as required by laws, district policies, and administrative regulations
  • Meet with other professionals to discuss individual students' needs and progress
  • Demonstrate activities to children
  • Confer with other sta members to plan and schedule lessons promoting learning, following approved curricula
  • Organize and label materials, and display students' work in a manner appropriate for their ages and perceptual skills
  • Attend professional meetings, educational conferences, and teacher training workshops to maintain and improve professional competence
  • Prepare reports on students and activities as required by administration
  • Collaborate with other teachers and administrators in the development, evaluation, and revision of preschool programs
  • Plan and supervise class projects, eld trips, visits by guests, or other experiential activities, and guide students in learning from those activities
  • Attend sta meetings, and serve on committees as required
  • Select, store, order, issue, and inventory classroom equipment, materials, and supplies
  • Provide disabled students with assistive devices, supportive technology, and assistance accessing facilities such as restrooms
  • Administer tests to help determine children's developmental levels, needs, and potential
  • Prepare and implement remedial programs for students requiring extra help
  • Perform administrative duties such as hall and cafeteria monitoring, and bus loading and unloading
  • Supervise, evaluate, and plan assignments for teacher assistants and volunteers.

Education

Relevant Coursework Intro to Childhood Development Extracurricular Activities Youth Ministry Volunteer -

A.S. Early Childhood Education (AECE) - undefined

JEFFERSON STATE COMMUNITY COLLEGE
Birmingham, AL

Bachelor of Arts - Biblical Studies

Ouachita Baptist University
Arkadelphia, AR
12-2026

Skills

  • Attention to Detail
  • Safety Understanding
  • Creative lesson planning
  • Clear Communication
  • Continuous Development
  • Caring and Responsible
  • Dependable and Responsible
  • Positive attitude

Timeline

Barista

Main Brew Coffee Co.
03.2023 - 06.2024

Team Member

Chick-fil-A
09.2021 - 01.2023

Housekeeper

The Clean Team
03.2021 - 09.2021

Teacher

Sycamore View Church Of Christ Preschool
10.2019 - 01.2023

Childcare Provider

CHILDCARE, Children First
06.2019 - 10.2019

LEAD PRE-K 4 TEACHER

Brinkley Heights Urban Academy
03.2016 - 05.2019

Trip Advisor

Street Reach Ministries
03.2015 - 05.2019

A.S. Early Childhood Education (AECE) - undefined

JEFFERSON STATE COMMUNITY COLLEGE

Relevant Coursework Intro to Childhood Development Extracurricular Activities Youth Ministry Volunteer -

Bachelor of Arts - Biblical Studies

Ouachita Baptist University

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ANNA STEVENSON