Anna Stewart

• As the protocol officer for WBAMC serves as the subject expert on all protocol related issues or concerns. Advises and directs the leadership regarding flag protocols. Maintain procedures and guidelines for checking out flags, for the correct procedure when a flag is at half-mast and the correct protocol accounting and control requirements for command coins. Performs as a vital team member for the entire Command Group. Establishes, fosters, and maintains productive working relationships with 1AD, Ft Bliss Garrison, and external community partners, maximizing the commander's sphere of influence and community relations. Collaborates closely with internal departments to coordinate Command engagements. Provides professional and courteous public relations and applicable protocol with high-level military and civilian government officials, business and civic leaders, Congressional Staff members, prominent civilians, local hospital officials, and representatives of veterans groups. Demonstrates commitment to co-workers' success by offering assistance across the organization. Demonstrates courtesy, dependability, reliability, and cooperation in all interactions and actions while conducting business internally and externally to the organization. Demonstrates expertise, integrity, commitment, and loyalty to WBAMC when conducting the protocol duties. Maintains composure and flexibility in response to changing demands. Demonstrates sound knowledge of organizational functions and mission. Create and coordinates itineraries for all visit, coordinates visits through division protocol officer in support of DV's visit. Arranges lodging and no-host socials events for visiting DV's. IPR's and AAR are conducted. IPRs are scheduled bi-weekly, and weekly basis moving up to the event. Drivers, escorts, government vehicles are coordinated during these meeting, translators if needed. Recons are conducted prior to the visit. Flags and table tents are coordinated and read aheads. After action reports are conducted within one week of the mission completed to discuss and make recommendations on the process and way for improvements to meet customer needs. Works closely with the division protocol office for visits, events such as receptions, formal dinners requiring official representation funds (ORF). Provides a list of the invitees to the commander/director to ensure the event is within the ORF requirements. Once the final invitation list is approved by the director, a meeting is conducted with legal to ensure the director's invitees are with the ORF requirements. Demonstrates integrity and honesty through word and deed in daily interactions with staff. Displays a sense of responsibility regarding sensitive information that is processed through the command on a daily basis.
• Serves as the Protocol Officer and Executive Assistant to the Director/ Commander of William Beaumont Army Medical Center which contains 138 Beds, 1.2 million square foot tertiary trauma care teaching hospital including Community-Based Health Clinic, four outlying clinics, a Soldier Recovery Unit and various other health and welfare activities. William Beaumont Army Medical Center is comprised of 2100 civilian employees, over 800 active-duty service members, 900 contractors and several hundred volunteers. As the key an essential executive assistant works independently as well as under supervisors' guidance, updating the leadership on sensitive issues and mission changes in a timely manner. Effectively plans, anticipates issues, takes the initiative to address issues and develops innovative approaches to resolving concerns.
• Daily, manages, coordinates, and maintains control of the Commander/Director meetings, office calls, engagements, and determines if the intent of the discussion was met and/or if there is a need for adjustments. Completes assigned duties on schedule and accurately estimates the time required to complete a tasks and sequences tasks appropriately in order to meet command deadlines for responsible projects. Collects maintains, analyzes and provides data, updated slides or required materials for daily meetings to the Director, Command Sergeant Major (CSM), Deputy Commanding Officer (DCO), Chief (CMO), Chief Nursing Officer (CNO) and six deputies, and maintains 13-17 calendars, de-conflicting meetings which occur on a daily, weekly and bi/weekly basis. These meetings consist of Daily Safe Brief, Commanders Huddle, 1AD Commanding Generals Meeting, Fatality Review Meetings, Victim Care Review Board, Ironclad Meeting, Medical Readiness Central, West, financial briefs, Executive Board meeting and various other daily and weekly meetings. A daily calendar review is conducted with the director, CSM, Executive Officer to ensure the director is aware of all requirements for the following day. Advises the leadership of any conflicts and provides current read aheads. Prior to the daily calendar review a pre-brief for each regional meeting had been scheduled and conducted with the proponent to ensure all concerns were addressed and final adjustments made. Uses clear, concise language to provide timely and accurate written and oral communication, creates correspondence such as congressional, memorandums, letters or recommendations, and general letters for the commander, and the command group. Processes over 2400 packets through the command suite; verifies the signature block, the office symbol, the content of the memos, and the formatting using AR 25-50. Processes packets and ensures turn around within 24 hours. Coordinates and attends weekly roundtable with the seven Deputy executive assistants to share information and to mentor as needed. Demonstrates commitment to co-workers' success by effectively sharing information across the organization. Coordinators bi/weekly/monthly travel arrangements for the Director, CSM and Deputy Commander for Administration using Defense Travel Management Systems in accordance with all regulations. Ensures traveler remain within the per diem rates for lodging, flights, and hotel taxes. Creates and provides read aheads packets for the leaders, ensures daily appointments are scheduled for the director at the temporary duty station (TDY). Ensures the director is aware of the correct uniform and if there are any special requirements while he or she is TDY, books rental vehicle if needed and authorized.
• Coordinated travel itineraries for visiting delegations, balancing competing priorities while adhering to strict deadlines.
• Conducted post-event evaluations to determine areas for improvement, leading to more efficient and successful future engagements.
• Conducted research on foreign customs and practices, allowing for culturally appropriate planning and execution of events.

Serves as the Executive Assistant the Commander of the 51st Medical Group. Osan, S. Korea. As the key an essential executive assistant works independently as well as under supervisors’ guidance, updating the leadership on sensitive issues and mission changes in a timely manner. Effectively plans, anticipates issues, takes the initiative to address issues and develops innovative approaches to resolving concerns. Daily, manages, coordinates, and maintains control of the Commander meetings, office calls, engagements, and determines if the intent of the discussion was met and/and if a need for adjustments. Completes assigned duties on schedule and accurately estimates the time required to complete a tasks and sequences tasks appropriately in order to meet command deadlines for responsible projects. Collects maintains, analyzes and provides data, updated slides or required materials for daily meetings maintains six calendars, de-conflicting meetings which occur daily, weekly and bi/weekly basis.

As the protocol officer for 51st MedGrp serves as the subject expert on all protocol related issues or concerns. Advises and directs the leadership regarding flag protocols. Maintain procedures and guidelines for checking out flags, for the correct procedure when a flag is at half-mast and the correct protocol accounting and control requirements for command coins. Performs as a vital team member for the entire Command Group. Establishes, fosters, and maintains productive working relationships with Air Force Commanding General and external community partners, maximizing the commander’s sphere of influence and community relations. Collaborates closely with internal departments to coordinate Command engagements. Provides professional and courteous public relations and applicable protocol with high-level military and civilian government officials, business and civic leaders, prominent civilians, local hospital officials,

Collaborated with back-office team members to facilitate seamless business execution.

• Conducted regular meetings with team to discuss issues, concerns and updates.
• Enhanced customer satisfaction by streamlining communication channels and improving response times.
• Assisted in employee appraisals, promotions and terminations based on performance reviews.
• Achieved company growth by implementing strategic marketing plans and business development initiatives.
• Identified trends and assessed opportunities to improve processes and execution.
• Prepared annual data to determine metrics for operational performance.
• Interviewed, recruited and trained new onboarding candidates.
• Located bottlenecks to streamline existing processes.
• Prepared and drafted new policies to benefit company in meeting objectives.
• Assisted in recruiting, hiring and training of team members.
• Interacted well with customers to build connections and nurture relationships.
• Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
• Enhanced executive efficiency by managing and prioritizing the President''s daily schedule, appointments, and travel arrangements.
• Managed sensitive information discreetly, maintaining strict confidentiality in all aspects of executive support.
• Assisted with the onboarding process for new executive team members, creating a smooth transition for all involved parties.
• Facilitated seamless communication between the President and key stakeholders, ensuring timely responses to emails and phone calls.
• Actively participated in organization-wide committees to improve processes while representing the President''s interests effectively.
• Contributed valuable input during senior leadership meetings resulting in better alignment across functions towards shared goals.
• Prepared comprehensive briefing materials for meetings, enabling informed decision-making by the President.
• Increased overall productivity by skillfully handling multiple tasks simultaneously while adhering to tight deadlines consistently.
• Coordinated high-level events with meticulous attention to detail, fostering strong relationships with clients and partners.
• Processed travel expenses and reimbursements for executive team and senior management group.
• Streamlined office operations for increased productivity, implementing new procedures and organizational systems.
• Oversaw administrative staff performance evaluations and provided constructive feedback for professional growth opportunities development.
• Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
• Handled confidential and sensitive information with discretion and tact.
• Screened calls and emails and responded accordingly to support executive correspondence.
• Answered high volume of phone calls and email inquiries.
• Transcribed meeting minutes to support sales, business development and senior management teams.
• Updated spreadsheets and created presentations to support executives and boost team productivity.
• Screened calls and emails and initiated actions to respond or direct messages for managers.
• Facilitated training and onboarding for incoming office staff.
• Updated and maintained confidential databases and records.
• Volunteered to help with special projects of varying degrees of complexity.
• Created and managed office systems to efficiently deal with documentation.
• Coordinated events and worked on ad hoc projects.
• Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
• Filed paperwork and organized computer-based information.
• Worked with senior management to initiate new projects and assist in various processes.
• Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
• Promoted team productivity by keeping supplies organized and well-stocked.
• Took notes and dictation at meetings.
• Upheld strict timetables by maintaining accurate, balanced calendars.
• Wrote reports, executive summaries and newsletters.
• Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
• Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
• Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.