Anna Stewart
Phil Campbell,AL
Summary
Lead Manager with experience managing service associates and providing feedback to develop associate skills. Known for exemplary communication and negotiation abilities. Adept leader accustomed to managing and coaching teams of associates.
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
11
11
years of professional experience
Work History
Lead Manger
Murphy USA
Russellville, AL
11.2023 - Current
- Resolved conflicts between employees while maintaining a positive work environment.
- Conducted regular meetings with the team to discuss progress on projects and tasks.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
Cashier
McDonald's Restaurant
Haleyville, AL
06.2023 - 11.2024
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed customers and helped determine their needs.
- Addressed customer needs and made product recommendations to increase sales.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Assistant Manager
Wendys Restaurant
Russellville, AL
05.2018 - 11.2023
- Resolved customer inquiries and complaints requiring management-level escalation.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Coordinated with other departments to ensure smooth flow of operations.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Recruited and trained new employees to meet job requirements.
- Implemented quality control measures to uphold company standards.
- Maintained up-to-date knowledge of company products and services.
- Reviewed completed work to verify consistency, quality, and conformance.
Dietary Aide
Fleders service
Russellville, Alabama
09.2021 - 10.2023
- Served meals to residents in accordance with established schedules and dietary procedures.
- Delivered nourishment and supplements to nurse station for distribution to specific residents.
- Arranged tray and or table settings with proper tableware, condiments, and tray card.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Maintained strict levels of cleanliness for tables, floors, and prep areas.
- Upheld efficiency of meal services by pre-setting tables before patients arrived.
Dietary Cook
Fleders service
Russellville, Alabama
06.2023 - 10.2024
- Maintained awareness of individual dietary needs of residents and verified proper delivery of meals to correct residents.
- Weighed, measured and processed ingredients according to recipe specifications and dietary requirements.
- Assisted in hiring and evaluating of new kitchen staff.
- Provided nourishing and health-conscious food to customers under sanitary conditions.
- Responded to notes and complaints concerning menu items and meals, working to develop resolutions and satisfy residents' tastes and preferences.
- Performed tasks pertaining to transportation, preparation and setting up of delivery meals.
- Prepared, apportioned and served menu and specialized food items developed to meet facility residents' unique dietary needs.
- Followed standard recipes, menus and apportions according to established standards.
- Sanitized and organized kitchen preparation areas and equipment according to food and health safety standards.
- Prepared food for special parties and groups.
- Received orders, verified contents against invoices and assessed quality of products to verify conformance to organizational standards.
- Collected payments and observed customers for suspicious behavior.
- Monitored food temperatures throughout preparation and serving process.
- Followed proper procedures for use of government-provided commodities.
- Planned menus complying with established health guidelines and budget limitations.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
Restaurant Hostess
McDonald's
Russellville , AL
07.2014 - 05.2018
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Ensured that food was served promptly after being prepared by the kitchen staff.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Factory Worker
Pilgrim Pride
Russellville , AL
07.2013 - 07.2014
- Maintained inventory of materials and supplies, ensuring adequate stock levels.
- Reported defective items to supervisors for further inspection or repair.
- Operated machinery to produce parts and products according to specifications.
- Attached identification labels to finished packaged items or stamped lot number and shipping destination information on containers.
- Maintained a safe work environment by adhering to all safety regulations and procedures.
Education
No Degree - Computer And Information Sciences
Vickings
Bangor, MI06-2005
Timeline
Lead Manger
Murphy USA
11.2023 - Current
Cashier
McDonald's Restaurant
06.2023 - 11.2024
Dietary Cook
Fleders service
06.2023 - 10.2024
Dietary Aide
Fleders service
09.2021 - 10.2023
Assistant Manager
Wendys Restaurant
05.2018 - 11.2023
Restaurant Hostess
McDonald's
07.2014 - 05.2018
Factory Worker
Pilgrim Pride
07.2013 - 07.2014
No Degree - Computer And Information Sciences
Vickings